HR Operations Manager

Job Description:

HR Operations Manager

Description

Bring your HR expertise to a leadership role that drives operational excellence and organizational impact. The HR Operations Manager provides leadership and oversight of critical HR functions, supervising HR Generalists and ensuring high-quality service delivery across recruitment, employee relations, onboarding, performance management, and employee engagement initiatives. This role requires a strong leadership presence, the ability to coach and develop HR staff, and demonstrated experience in continuous improvement processes to enhance efficiency and organizational outcomes. The ideal candidate is a skilled HR professional who brings broad experience across core HR functions, strong supervisory capability, and the ability to guide organizational managers through complex workplace issues while promoting consistent policy application and best practices. This position also offers eligibility for a hybrid work arrangement in accordance with County policy.

Job Summary/ Objective:

The Human Resources Operations Manager provides leadership and oversight of key Human Resources operational functions and supervises HR Generalists responsible for delivering HR services across the organization. This position ensures the effective implementation and consistent administration of recruitment, onboarding and offboarding processes, employee relations support, employee recognition initiatives, and the organization’s performance management program. The HR Operations Manager provides guidance, training, and accountability to HR Generalists and delivers training and support to supervisors and managers on HR policies, performance management, and employee relations practices, supporting organizational goals through efficient HR operations, strong employee engagement initiatives, and high-quality service delivery across the organization.

Supervisory Responsibilities:

Supervises HR Generalists

Essential Functions:

Supervises HR Generalists , including assigning work, monitoring workload and service delivery, providing coaching and professional development, and conducting performance evaluations. Provides oversight of recruitment and selection processes , ensuring HR Generalists conduct recruitment activities in accordance with established policies, timelines, and best practices. Oversees onboarding and offboarding processes , ensuring consistent and effective implementation of employee orientation, onboarding support, and separation procedures. Provides guidance and escalation support on employee relations matters , assisting HR Generalists and supervisors with complex workplace issues, policy interpretation, conflict resolution, and disciplinary processes. Manages and administers the organization’s annual performance evaluation process , including developing timelines, monitoring completion rates, and ensuring consistent application across departments. Coordinates and manages employee recognition programs , supporting initiatives that promote employee engagement and reinforce organizational values. Works with HR Leadership to coordinate and facilitate training for supervisors and managers on HR policies, performance management, employee relations practices, and effective workplace management. Ensures consistent application of HR policies and procedures across departments by providing guidance to HR staff, supervisors, and employees. Develops and maintains HR procedures, guidance documents, and training resources to support consistent HR service delivery. Collaborates with HR leadership to support departmental initiatives, policy implementation, and organizational goals , serving as a resource to departments on HR-related matters.
Required Education and Experience:

Education
Bachelor’s degree in Human Resources, Public Administration, Business Administration, Organizational Management, or a closely related field.

Experience
Five (5) years of progressively responsible process improvement work in human resources functions such as recruitment, employee relations, performance management, or HR program administration, including at least one (1) year of supervisory experience.

Equivalent Combination
An equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities may be considered.

Preferred Qualifications/Certifications:

• Professional certification in Human Resources such as PSHRA-CP, PSHRA-SCP, SHRM-CP, SHRM-SCP, PHR, or SPHR.
• Experience supervising or leading professional HR staff in a human resources department.
• Experience in public sector or local government human resources, including knowledge of public employment practices and regulatory requirements.
• Experience developing and delivering training for supervisors and managers, particularly in areas such as employee relations, performance management, and HR policy application.