Eligibility Specialist

Job Description:

Eligibility Specialist

Description

Job Posting Closes at 11:59PM on:
03/23/26
Division:
Community Assistance Division
Management Level:
Individual Contributor
Scheduled Weekly Hours:
40
Benefit Eligibility:
This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

Jefferson County invites to join our Community Assistance Division as an E ligibility Specialist. This position provides you the opportunity to work for a county that thrives on working collaboratively and overcoming challenges. As an Eligibility Specialist, you are a vital member of a team determining eligibility for public assistance programs by providing high level customer service.Programs include but are not limited to Medicaid, Food, and Cash Assistance .

The Eligibility Specialist role is a great opportunity if you are:

• wanting to start your career in the Human Services field.
  

• looking to support the Jefferson County community by using your attention to detail and critical thinking skills.
  

• passionate about delivering quality customer servi ce to some of our most vulnerable populations.
  

Schedule:

This position is available for schedules of five-days a week (8-hour workdays Monday-Friday) or four-days a week (10-hour workdays ) . This position is hybrid, with remote work and in-office work as determined by team and agency needs. Note that scheduling arrangements may be adjusted in accordance with operational and business needs.

C ompensation:

Hiring Range: $24.78 - $2 7.48 USD Hourly

Compensation will be determined based on education, experience and skills.

Benefits:

Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, flexible schedules, remote w ork option s and m ore . For more information, click Here for our Total Rewards summary.

Essential Duties:

• Provide e xcellent customer service to internal and external customers and community members.
  

• Utilize critical thinking and meticulous strong attention to detail to ensure a ccurate data entry and eligibility de terminations .
  

• C onduct effective interviews with customers requesting public assistance and communicate clearly in person, in writing, and over the phone with customers, coworkers, and community partners.
  

• Identify and assess customer needs to provide appropriate solutions , guidance, and resources.
  

• Investigate customer concerns and complaints to identify root causes and implement appropriate resolutions . Adapt to the changing business needs and operation priorities of the agency.
  

• Educate customers about available community resources and support services to enhance their ability to access essential programs .
  

• Identify and report potential fraud cases to the Investigations Unit.
  

• Maintain organized and accurate case documentation.
  

• Demonstrate self-motivation and the ability to work independently while contributing positive to team collaboration.
  

• Troubleshoot system and case issues as needed to ensure accurate case processing .
  

• Ensure compliance with state and federal timeliness expectations for processing customer cases and determining eligibility for public assistance programs.
  

• M aintain strict confidentiality and protect customer data and privacy .
  

• Participate in required training and successfully complete assessments to maintain and expand program knowledge and skills.
  

Qualifications:

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Minimum Qualifications:

Experience: O ne year of work-related experience is required .

Education: High school diploma or equivalent

Preferred Qualifications:

• Experience in determining eligibility in Medicaid and SNAP benefits utilizing the Colorado Benefits Management System (CBMS) .
  

• E xperience in customer service and de-escalation techniques
  

• D ata entry experience in complex computer databases.
  

• Experience in a social/human services field .
  

• Spanish speaking skills preferred, but not required
  

Skills and Qualities for Success in the Role:

• A genuine passion for helping community members, with the ability to embody the mission, vision, and values of the County and Human Services.
  

• Proficiency in understanding and applying county, state, and federal regulations, while accurately inputting data into complex computer databases.
  

• Strong focus on accuracy and detail when utilizing complex computer systems.
  

• Excellent communication skills to guide customers through the system and clarify program requirements.
  

• Cultural competency and trauma-informed practices.
  

• Strong organizational skills and a commitment to meeting deadlines.
  

• Capability to engage in difficult conversations with customers, particularly when outcomes are not favorable.
  

• Ability to thrive in a fast-paced environment with frequent changes to program rules and guidelines.
  

Additional Job Information:

• Criminal History , Motor Vehicle Record ( MVR ) Background Checks , and screening for program violations related to public benefits programs are requ ired for every position.
  

• Offer of employment is contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references.
  

• In any materials you submit , you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
  

• All Jefferson County Employees must apply through their internal profile.
  

How to Apply:

Qualified applicants are encouraged to apply immediately . All applicants must submit an online employment application by 11:59PM on the posted cut-off date. Follow this link to apply now: Jefferson County Colorado Career Opportunities



A resume and cover letter submitted with your application are encouraged but will not substitute for the information requested on the application. Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team if selected. To view the status of your application, please log into your candidate portal .



For more details on the recruitment process, please visit: https://www.jeffco.us/1860/FAQs

Questions? Contact the Jefferson County Recruitment Team at 303-271-8420 or [email protected]

Education:
GED, High School Diploma
Experience:
Work Experience: Minimum one year

Certifications:

Languages:

Category:
Health & Human Services