Associate Managing Director - Admin Ops Access Center

Texas Tech University Health Sciences Center Lubbock, TX

Location: Lubbock, TX
Categories: Administration and Management
Job Type: Full Time
Posted: Mar 13, 2026

Job Description:

Associate Managing Director - Admin Ops Access Center

Description

Associate Managing Director - Admin Ops Access Center
44065BR
44065BR

Position Description
Assists in managing a complex area/department and has oversight responsibilities. Responsible for the development, coordination and administration of the department.

Major/Essential Functions
Strategic Leadership & Alignment

Translate organizational access priorities into operational plans with clear metrics, timelines, and accountability.
Lead initiatives that strengthen patient access, reduce complexity for front-line teams, and promote unified experiences across clinics and service lines.
Collaborate with operational and clinical leadership to ensure access to protocols that support capacity optimization, provider satisfaction, and balanced workloads.

Operational Oversight

Direct day-to-day operations of the Access Center, including scheduling, call management, referral handling, and related administrative workflows.
Monitor KPIs such as call abandonment, speed-to-answer, scheduling accuracy, referral turnaround, and authorization timeliness.
Ensure staffing models, training programs, and workflows scale with organizational needs.

People Leadership & Development

Provide leadership, mentoring, and coaching to Access Center managers and supervisors.
Foster a culture rooted in service excellence, accountability, and continuous learning.
Partner with HR to shape recruiting, onboarding, career pathways, and performance management practices within the Access Center.

Process Improvement & Innovation

Lead operational improvement initiatives to enhance efficiency, reduce variation, and eliminate bottlenecks in patient access workflows.
Implement standardized procedures, quality audits, and feedback loops across all teams.
Support technology upgrades, system optimization, and adoption of digital tools that elevate access performance.

Stakeholder Collaboration

Act as liaison between clinics, specialty departments, IT, revenue cycle, and leadership to resolve access-related issues and align priorities.
Communicate thoughtfully and proactively with internal stakeholders regarding performance, challenges, and improvement plans.
Represent the Access Center in organizational committees, task forces, and operational planning forums.

Technology Enablement

Work with IT, EHR, and operational support teams to enhance the use of scheduling, registration, and patient access systems.

Required Qualifications
Bachelor's degree in a related field plus six years of progressively responsible management experience OR a combination of education and/or years of progressively responsible management to equal a minimum of 10 years.

To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=909409

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.

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Associate Managing Director - Admin Ops Access Center