Customer Service Representative - Fairgrounds & CSU Extension

Job Description:

Customer Service Representative - Fairgrounds & CSU Extension

Description

Job Posting Closes at 11:59PM on:
03/18/26
Division:
Fairgrounds Division
Management Level:
Individual Contributor
Scheduled Weekly Hours:
40
Benefit Eligibility:
This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

The Customer Service Representative (CSR) is responsible for assisting customers by providing basic and routine information and service in support of the Fairgrounds and CSU Extension offices. The ideal candidate performs a variety of general office support and receptionist duties including answering telephones, providing information, documenting calls, performing data entry, receiving inquiries and responding, assisting internal and external contacts, and resolving problems or referring inquiries to the appropriate personnel, taking payments, and checking-in plant and insect samples. The CSR will collaborate with the Fairgrounds Event Coordinator to ensure all event client needs are met including assisting with generating and processing client documentation. The successful candidate is an excellent communicator and follows established procedures to provide answers and/or handle customer needs, issues, and concerns as appropriate; establishes and maintains records; and composes and sends correspondence. This group is committed to creating a team dynamic that is person centered and offers the flexibility to thrive both personally and professionally.

This role offers the opportunity to collaborate and learn from a team of professionals and showcase strong problem-solving aptitude while working independently. This is a unique opportunity to support both the Fairgrounds and CSU Extension program in Jefferson County, building relationships with several departments and defining the culture that you want to work in.

About The Fairgrounds:

Spanning over 60 acres, Jeffco Fairgrounds attracts national events while serving the local and regional needs for agriculture, equine, recreational, and youth activities in Jefferson County. With a range of amenities including indoor and outdoor event spaces, campground, picnic pavilion, riding arenas, trails, and more, we are dedicated to empowering our clients to curate unforgettable experiences for their guests.

About CSU Extension Program:

The CSU Extension, Jefferson County provides research-based information and innovative services that aid in developing youth, further the local production and consumption of healthy foods, and enhance plant life and natural resources. For more details on this program, follow this link: https://jeffco.extension.colostate.edu/

SCHEDULE:

This position operates on site offering exceptional customer service, assisting with registration,taking samples, and supporting the office needs. Due to the nature of this position, reliable in-office work is required Tuesday - Friday, 8 AM - 5 PM, when the office is open. The remainder of weekly work hours can be flexible to meet the needs of the employee and position: either allowing for a 4-day workweek, or a 5-day workweek with up to 4 hours of remote work on Mondays.

COMPENSATION:

Hiring Range: $20.00 - $23.00 USD Hourly

Compensation will be determined based on education, experience, and skills.

BENEFITS:

Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental, and vision insurance, paid time off and holidays including a starting bank of 40 hours of PTO for new hires, retirement matching, wellness programs, tuition reimbursement and more. For more information, click here for our Total Rewards summary.

ESSENTIAL DUTIES:

• Assists customers by phone, e-mail and in person. Provides information based on knowledge of division programs, activities, and policies. Determines urgency, priority, and action necessary to serve customer. Routes messages and referrals to other division personnel. Follows-up with customer until matter is resolved or handed off to someone else.
• Processes paperwork, assuming responsibility for correctness of spelling, punctuation, grammar, format, and accuracy of information. Establishes and maintains a variety of tangible files, filing and retrieving information as requested or otherwise necessary. Provides general administrative and clerical support for program staff.
• Utilizes computerized data entry equipment and various word processing, database, and file maintenance programs to enter, store and retrieve information.
• Receives and expedites deliveries of supplies, sorts and opens incoming mail, routes and distributes as appropriate. Restocks supplies as needed.
• Performs opening and closing procedures to prepare for customers and ensure work area is secured and organized at close of business.
• Provides prompt and courteous service by phone, e-mail, and in person to all callers, visitors, guests, clients, and staff. Greets everyone immediately with a friendly and sincere welcome. Provides information based on knowledge of division programs, activities, and policies. Determines urgency, priority, and action necessary to serve customer. Routes messages and referrals to other division personnel. Follows up with customer until matter is resolved or handed off to someone else.
• Collaborate with the Fairgrounds Event Coordinator to ensure all event client needs are met including assisting with generating and processing client documentation.
• Attends regular meetings with both CSU and Fairgrounds teams for up-to-date information and knowledge.
• Assist with purchasing and/or finance documentation, such as taking payments and updating budget spreadsheets.
• Other duties and responsibilities as assigned.

QUALIFICATIONS:

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Minimum Qualifications:

• High School diploma or equivalent certificate.
• 1 year of work-related experience in administrative or customer-facing role.
• Note an equivalent combination of education and experience is acceptable.

Preferred Knowledge, Skills and Abilities:

• Solid MS Word & other office 365 suite experience
• Good verbal & written communication skills
• Strong customer service focus
• Strong Attention to detail and critical thinking
• Reliable
• Collaborative team member
• Ability to multitask across departments and/or divisions
• Openness and willingness to learn

ADDITIONAL JOB INFORMATION:

Accommodations Statement: We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring-related accommodations, contact [email protected] . This contact is for accommodation requests only and cannot provide application status updates.

• Criminal History and MVR Background Checks are required for every position.
• A valid Colorado driver’s license is required for positions that drive on County Business in either a county or personal vehicle within 30-days of hire or beginning to serve as an intern or volunteer.
• Offer of employment contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references.
• Current Jefferson County employees must apply through their employee profile in Workday.
• In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

APPLICATION:

Qualified applicants are encouraged to apply immediately. All applicants must submit an online employment application by 11:59PM on the posted cut-off date. Follow this link to apply now: Jefferson County Colorado Career Opportunities

A resume and cover letter submitted with your application is encouraged but will not substitute for the information requested on the application. Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team if selected. To view the status of your application, please log into your candidate portal .

For more details on the recruitment process, please visit: https://www.jeffco.us/1860/FAQs

Questions? Contact the Jefferson County Recruitment Team at 303-271-8420 or [email protected]

Education:
GED, High School Diploma
Experience:
Work Experience: Minimum one year

Certifications:

Languages:

Category:
Administrative, Business Programs and Services