Liability Claims Adjuster

Job Description:

Liability Claims Adjuster

Description

The Position

Bargaining Unit: Local 21 - Non-Supervisory Management

Why join the Contra Costa County Risk Management Department?

Contra Costa County Risk Management Department is seeking one (1) Liability Claims Adjuster to join our Liability Claims Program area. The Liability Claims Adjuster will report to the Assistant Risk Manager - Liability and is responsible for analyzing, reviewing, investigating, and adjusting low severity and complexity claims filed against the County, and performing other related work as required.

The County believes staff is its greatest asset. We strive to provide a workplace that is inclusive of all people, cultures, and backgrounds. At Contra Costa County, we see every day as a chance to create a positive impact on the individuals we serve. We lead through our values, integrity, community, and our employees are dedicated and provide excellent service.
The Liability Claims program is a small and dedicated unit within the Risk Management team. Each team member has a unique opportunity to support each other, make an immediate impact on the program, and to share their experience and knowledge with the rest of the team.

We are looking for someone who is:

• An Effective Communicator. You will need to possess strong verbal, written, and listening skills
• Team Oriented. You will need to establish and maintain working relationships with multiple parties including County department personnel, employer contracts, and legal counsel
• Adaptable. You will need to effectively adjust easily to varied and changing priorities in a fast-paced environment
• Knowledgeable in Liability Claims. You will need to understand, apply, and explain technical knowledge, State Regulations, and civil procedures related to third party liability
• Organized. You will need to work effectively under pressure, while meeting deadlines

What you will typically be responsible for:

• Investigating and adjusting low severity and complexity liability claims filed against the County to include making determinations on potential liability and coverage defenses and bringing cases to resolution
• Negotiating claim settlements with individual claimants, attorneys, or commercial insurance carrier and actively seeking reimbursement for monies owed to the County
• Preparing reports, composing correspondence, drafting board memos, maintaining current claim files and reserves, and participating in meetings to provide guidance on insurance matters, best practices and risk mitigation
• Managing litigated and excess liability claims, and working with County Counsel on case strategy, evaluations, attending claim committees, and providing status report to insurance pool
• Attending settlement conferences, small claims court, mediations, pre-trial conferences and trial, and issue conferences and early neutral evaluations
• Completing site visits, in person claims investigations, inspections of property and equipment, and meeting with County personnel

A few reasons you might love this job:

• You will be part of a small dynamic team
• You will have the opportunity to have a Hybrid remote work schedule
• You will have access to a generous benefits package including retirement, health plan options and other benefits listed here: Employee Benefits | Contra Costa County, CA Official Website

A few challenges you might face in this job:

• You will work in a fast-paced environment
• You will be expected to manage multiple assignments with competing deadlines
• You may interact with clients that are upset and/or confused

Competencies Required:

• Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Decision Making: Choosing optimal courses of action in a timely manner
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Fact Finding: Obtaining facts and data pertaining to an issue or question
• Reading Comprehension: Understanding and using written information
• Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Professional & Technical Expertise: Applying technical subject matter to the job
• Presentation Skill: Formally delivering information to groups
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships

Read the complete job description at www.cccounty.us/hr . The eligible list established from this recruitment may remain in effect for six (6) months.

Minimum Qualifications

License Required: Possession of a valid California motor vehicle operator’s license. Out of state valid motor vehicle operator’s license will be accepted during the applicant process.

Education: Possession of a Bachelor’s degree from an accredited college or university with a major in business or public administration, insurance, finance or a closely related field.

Experience: Two (2) years of full-time professional experience with an insurance carrier, claims investigation agency, or independent claims administrator which included responsibility for adjustment, investigation of liability or medical malpractice claims.

Substitution: Additional experience of the type noted above may be substituted for the required education on a year-for-year basis up to a maximum of four (4) years. One (1) additional year of qualifying professional experience may be substituted for the required academic major.

Selection Process

Application Filing: All applicants must apply online at https://www.governmentjobs.com/careers/contracosta and submit the information as indicated on the job announcement by the final filing date.Application Evaluation: Depending on the number of applications received, an Application Evaluation Board may be convened to evaluate and select the best-qualified candidates for invitation to the next phase of the examination.Training and Experience Evaluation: Consists of an evaluation of each candidate's relevant education, training and/or experience as presented on the application and supplemental questionnaire. (Weighted 100%)

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment-specific questions, please contact Austin Wagers at [email protected]. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627.

CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 2/23/2026 11:59 PM Pacific

Salary:

$92,985.23 - $113,024.14 Annually