Permit Center Technician I/II/III

Job Description:

Permit Center Technician I/II/III

Description

Job Characteristics

***OPEN & PROMOTIONAL JOB OPPORTUNITY***
Permit Center Technician I/II/III

The City of Concord’s Community Development Department is seeking to fill one Permit Center Technician vacancy in Building Division.

The Permit Center Technician I, II, and III classifications are part of a Flexibly Staffed Classification series. Initial placement in any of these classifications will be dependent upon qualifications.

Permit Center Technician I: $5,225 - $6,668/month
Permit Center Technician II: $6,052 - $7,724/month
Permit Center Technician III: $6,538 - $8,344/month

What you will be doing in this role:
The Permit Center Technician I/II/III will provide direct support to the public by receiving and reviewing permit applications; processing permit applications by obtaining needed information and reviewing plans for completeness; issuing permits; processing payments; and supporting the City of Concord's Building team members.

We are looking for someone who:

• Has a proven record of providing excellent customer service;
• Has prior experience working with municipal agencies;
• Has knowledge of the municipal permit processes and how it interrelates to other City agencies and external organizations;
• Can interpret engineering and/or building plans, improvements standards, construction standards, building codes, maps, and legal descriptions;
• Has the ability to communicate and work tactfully and effectively with both professionals and non-professionals;
• Possess excellent verbal and written communication skills;
• Embraces, promotes, and is guided by the City's Mission, Vision and Values .

What we offer:
The City of Concord offers the opportunity to take part in a collaborative and exciting work experience, where you can grow in your career while working alongside the community to make Concord a city of the highest quality. The City is an employer that invests in its employees’ professional and personal development, values work-life balance, is dedicated to employee wellness and provides numerous benefit and retirement options, to include the following:

• A variety of health care plans or a cash-in-lieu benefit if waiving coverage
• City-paid dental insurance; employee-paid vision insurance
• Vacation with tiered accrual increases, sick leave and 11 paid holidays per year
• Both 401(k) and 457 deferred compensation plans
• Participation in CalPERS pension
• Flexible spending accounts (FSAs) for healthcare, dependent care and commuting costs
• Life and disability insurance
• Tuition reimbursement program
• A wellness program that offers annual health expos, health and nutrition education, as well a variety of mental health resources

*Salary is negotiable within the advertised range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found at www.cityofconcord.org .

SELECTION PROCESS
1. Submit a completed City of Concord employment application and the required supplemental question responses online at www.cityofconcord.org/jobs. Only application materials submitted online will be accepted.
2. All qualified applications and supplemental responses will be competitively evaluated, and only those candidates demonstrating the strongest desired qualifications for the position will be invited to participate in a panel interview. If you are selected to participate in the panel interview and are unavailable, we regret that we will not be able to reschedule you.
3. Successful candidates will be placed on the hiring list, based on rank, for further consideration to fill the current regular vacancy, as well as others occurring over the next 12 months.

Conviction History:
If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord.

Helpful tips when applying:

• It is important to carefully read the complete job bulletin before submitting your application so you are aware of all requirements of both the position and the process.
• When preparing your application, consider reviewing the job announcement and classification specification so that you may emphasize work experience relevant to the position for which you are applying.
• Job duties should be an accurate reflection of the work you completed. Copying and pasting from your job description is not recommended as there may be duties listed that you did not perform.
• Answer all required supplemental questions completely and honestly. The information you put in the supplemental questionnaire must also be verified in your work history so if you say you have certain experience in the questionnaire, make sure we can see it listed in your job history as well so we know where you performed those functions and for how long.
• Carefully review your application prior to submittal to ensure its content is accurate and all required documents are attached, and submit it before the closing date.

Examples of duties include, but are not limited to

Greet customers, schedule appointments, and receive calls for information requests, direct callers and/or provide the correct information to customers. Extensive phone and direct customer contact.Receive and process permit applications at the counter and by mail, telephone, facsimile, and electronic transmission modes.Review plans received for completeness and inclusion of required attachments such as structural and energy calculations, soils reports and the like. Calculate permit fees and issues applicable permits over the counter and at the conclusion of the plan review process. Issue sewer connection, grading, encroachment, wide load permits and other permits as necessary.Enter on manual and/or electronic formats plans received for plan review and permit issuance.Check plans and issue over the counter permits for re-roofing, kitchen and bathroom remodels, and similar projects of limited scope to verify code conformance. Issue permits for construction when plans are approved. Perform plan checking by comparing drawings of proposed improvements against drawings, which illustrate established standards applicable to various projects.Calculate plan review, permit, traffic, drainage, sewer and other related fees. Ensures all permit fees are paid or, if deferred, that appropriate documentation is recorded.Issue business licenses and evaluates business license application for approval of home businesses in residential areas.Interpret code-related questions as they relate to residential construction, set backs, decks, encroachment, and grading permits.Research and respond to inquiries, service requests, and complaints. Provide basic information regarding standards, procedures, and conformance to building codes and city ordinances.Coordinate with Inspector Supervisor for the daily inspection schedule. Retrieve messages from the inspection line and log into computer, verify that the inspection requested is the correct inspection needed. Research if necessary the type of inspection required.Coordinate with the County for records, files and copies of the building permit applications and records needed for the tax assessor's office. Research and answer questions related to permits.Serve as liaison for the Commission and Boards. Set up meetings, contact board members and applicants, prepare, send, and post hearing notices and agendas. Take minutes at the hearings, type official record of meeting minutes, create and mail letters of decisions.Maintain records of official construction plans. File plans and applications and other related documents.Maintain current microfilming of construction projects.Provide research for public and outside agencies via microfiche, plans and other related files.Assist in developing necessary handouts and other public service information.Assist in the implementation of special projects and programs as required.Promote the City's Mission to make Concord a city of the highest quality by providing responsive, cost-effective, and innovative government services; understands and subscribes to the vision and Values Statement adopted by the City.Performs other work as assigned.
To view the full class specifications for Permit Center Technician I, Permit Center II, and Permit Center Technician III, please visit: www.governmentjobs.com/careers/concord/classspecs

Qualifications

Knowledge and Abilities

Knowledge of the building permit process and how building divisions interrelate to other City agencies and external organizations. A basic knowledge of building codes and code requirements for simple structures, additions and alterations. Knowledge of arithmetic and or geometry, the ability to calculate building areas and apply fee formulas to specific buildings or projects.

The ability to communicate effectively orally and in writing, to establish and maintain cooperative and effective relationships with those contacted in the course of the work. Of particular importance to the City, this incumbent must have the ability to communicate and work tactfully and effectively with both professionals and non-professionals while reflecting the highest standards of customer service to the public.

The ability to perform basic engineering and surveying calculations: to effectively apply standards, procedures, practices and techniques associated with assigned duties and responsibilities: to effectively organize and conduct assigned survey and office research activities: to interpret construction drawings, field survey notes, deeds, maps, and other legal descriptions and the ability to extract pertinent information, to maintain neat and accurate records.

Education/Experience

PERMIT CENTER TECHNICIAN I

Education: Completion of a high school diploma supplemented with completion of a plan review course at the community college level within one (1) year of employment.

Experience: One (1) year of experience providing building design or engineering services in the private sector or one (1) year of experience working in a Planning, Building, or Engineering department of a government agency.

PERMIT CENTER TECHNICIAN II
Education: Completion of a high school diploma supplemented with completion of a plan review course and one (1) engineering or building code related class at the community college level. An International Code Council (ICC) Permit Technician certification is acceptable in lieu of the one (1) related class.

Experience: One (1) year of experience providing building design or engineering services in the private sector or two (2) years of experience as a Permit Center Technician I.

PERMIT CENTER TECHNICIAN III
Education: Completion of a high school diploma supplemented with completion of a plan review course and two (2) engineering or building code related class at the community college level. An International Code Council (ICC) Permit Technician certification is acceptable in lieu of the two (2) related class.

Experience: Three (3) years of experience providing building design or engineering services in the private sector or three (3) years of experience as a Permit Center Technician I or II.

Other

A California Driver's License and a satisfactory driving record are conditions of initial and continued employment.

EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or [email protected] prior to the final filing date.

The City of Concord takes pride in offering a generous benefits program that provides flexibility for the diverse and changing needs of our qualifying employees.

For a complete overview, click here .
Below is a brief listing of what the City offers:

• Dental & Vision Insurance
• Employee Assistance Program
• Health Insurance
• Holidays
• Life Insurance
• Pre-tax Savings Benefits
• Retiree Medical (3 levels based on date of hire)
• Retirement Program
• Short-term Disability*and Long-term Disability
• Social Security/Medicare
• Vacation & Sick Leave

*Not available for sworn personnel.

Closing Date/Time: 3/10/2026 11:59 PM Pacific

Salary:

$62,698.27 - $100,127.66 Annually