Customer Service Technical Specialist
Padre Dam Municipal Water District 9300 Fanita Parkway, Santee, CA, USA
- Location: 9300 Fanita Parkway, Santee, CA, USA
- Categories: Customer Service, Information Technology and Communication Services, Public Works, Utilities
- Job Type: Full Time
- Posted: Jan 27, 2026
Job Description:
Customer Service Technical Specialist
Description
The Position:
The Customer Service Technical Specialist provides daily customer support while also serving as a key technical resource for the District’s billing and customer service operations. This position differs from the Customer Service Specialist (CSS), as it provides higher-level technical support in Infinity CIS and other software interfaces, database access, and report generation, enabling the department to operate effectively and complete time sensitive tasks without external assistance. The incumbent will collaborate with and serve as a liaison between internal teams and our technology partners to enhance systems and continue to deliver high-quality service to the community.
Duties include, but are not limited to: utilizing the District’s computer billing system to calculate and produce potable water, recycled water and wastewater bills; handling a large volume of incoming customer calls with follow-up via phone, email or written correspondence; establishing new accounts, setting up new services, entering comments, and posting payments; creating and processing computer queries for customer and statistical reporting; resolving problems and trouble-shooting customer issues through research; explaining, educating and enforcing District policies and regulations; using MS Office Suite daily for scheduling and preparing a variety of correspondence, documents and spreadsheets; and implementing District security procedures for visitors to the Administration building.
To view the complete job classification description for this position, click here: Customer Service Technical Specialist Class Specification