Fire Alarm Customer Service Representative

Job Description:

Fire Alarm Customer Service Representative

Description

Summary

Minimum Starting Salary is $19.3566 hourly
Working hours:
Thursday - Saturday 6pm - 6am and Wednesday 12am - 6am
Must be available to work varying shifts, including but not limited to nights, weekends, and holidays.

The City of Waco Seeks:
The ideal candidate has great customer service skills, pay close attention to detail, and can effectively communicate in a professional manner, this could be the position for you! Apply now!

Minimum Qualifications
Required:

• H.S. Diploma or GED equivalent
• 1 year of customer service and computer experience
• Fire Service Communications from The Association of Public-Safety Communications Officials (APCO) within 180 Days.
• Depending on the needs of the City, additional licenses and certifications may be required Upon Hire.

Position Overview
Under basic supervision, answers emergency and non-emergency calls for Waco Fire Department (WFD), emergency services agencies and general public.

Essential Functions

• Answers emergency and non-emergency calls for fire, personal assistance and emergency medical assistance; determines appropriate call classification and priority.
• Takes information from callers and enters information into the computer database; provides assistance and information.
• Dispatches appropriate resources and monitors active radio traffic; manages resources for appropriate coverage of the city; maintains radio and dispatching equipment.
• May be required to respond afterhours, including holidays and weekends, in the event of a departmental or City-wide emergency.

The City of Waco offers a complete benefits package for eligible employees including; health, dental, vision, Employee Assistance Program (EAP), Flexible Spending Accounts, life insurance, long term and short term disability, retirement, deferred compensation plans, holidays, vacation, sick leave, credit union and savings bonds.

To learn more about the benefits offered, visit our Benefits page.

Why Work For Waco:

• Meaningful and challenging work
• Make a difference and improve communities
• Competitive Salary and Benefits
  • Full Range of Benefits, including Health, Dental, Vision, Disability, and Life Insurance
  • Mandatory TMRS Retirement Plan with a 2:1 City Match
  • Education Assistance Program
  • Paid Parental Leave
  • Employee Assistance
  • Longevity Pay
  • And More!
• Chance to do work you are passionate about
• Desire to give back

Salary:

See Position Description