Manager of General Aviation Airports - Fixed Based Operator (FBO) Customer Experience Manager

Job Description:

Manager of General Aviation Airports - Fixed Based Operator (FBO) Customer Experience Manager

Description

ABOUT THE POSITION

The Clark County Department of Aviation is seeking qualified candidates to apply for the Manager of General Aviation Airports - Fixed Based Operator (FBO) Customer Experience Manager position. This position is responsible for overseeing all FBO activities to ensure safe and professional operations and exceptional customer service. Additionally, this position reports directly to the Managing Director of General Aviation and manages customer relations, aircraft servicing, ground handling, and high-volume special event planning with a primary focus on delivering “diamond level” customer service and proactive issue resolution. Individuals in this position will drive business growth through advanced technical, financial, and marketing expertise while fostering a culture of service that prioritizes personalized and seamless experiences. Further, this position demands strong leadership, organizational skills, and the ability to remain calm and detail-oriented under pressure, ensuring continuous improvement and the highest standards of customer satisfaction at Clark County's General Aviation airports, Henderson Executive Airport and North Las Vegas Airport.

This recruitment will be used to fill a position that will work at both Henderson Executive Airport, located at 3500 Executive Terminal Drive, Henderson, NV 89052 and North Las Vegas Airport, located at 2730 Airport Drive, North Las Vegas, NV 89032.

THIS RECRUITMENT IS LIMITED TO THE FIRST 250 APPLICATIONS RECEIVED AND WILL CLOSE WITHOUT NOTICE ONCE THAT NUMBER IS REACHED .

This examination will establish an Open Competitive Eligibility list to fill current and/or future vacancies that may occur within the next six (6) months or may be extended as needed by Employee Services.

This classification is designated exempt under the Fair Labor Standards Act (FLSA), and is therefore, not eligible for overtime.

Employee Services reserves the right to call only the most qualified applicants to the selection process.

MINIMUM REQUIREMENTS

Education and Experience:

Equivalent to a Bachelor's Degree in business or public administration, aviation management, finance or a field related to the work, and three years of full-time supervisory experience in an airport operational setting. Direct experience in general aviation operations is desirable.

Qualifying education and experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application.

Licensing and Certification: Specified positions may require possession of a valid Nevada Class C driver's license at time of hire.

Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination.

Residency Requirement: Permanent employees must maintain a principal place of residency within the boundaries of Clark County and provide proof of compliance with Nevada motor vehicle registration and drivers' license laws within 90 days of employment.

Citizenship: Candidates must be legally authorized to work in the United States. Please note, Clark County does not provide H1B visa sponsorships or transfers for any employment positions.

Background Check: Employment with the Department of Aviation is contingent upon completion of an education/experience background investigation, a fingerprint-based criminal history record check processed by the FBI, and upon the ability to be granted a security badge as mandated by the Transportation Security Administration. Note: all prospective hires must present two original government issued ID's upon acceptance of job offer. Examples of acceptable ID's include a Passport, Driver's License or DMV issued ID, birth certificate, Social Security card, Voter Registration card, school issued ID with picture, etc.

PHYSICAL DEMANDS

Mobility to work in a typical office setting, use standard office equipment, and to drive a motor vehicle in order to visit work sites and attend meetings; vision to read printed materials and a computer screen; and hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

EXAMPLES OF DUTIES

• Plans, organizes, assigns, supervises, reviews and evaluates the work of professional, technical and customer support and field service and maintenance staff at assigned airport.
• Recommends selection of staff; trains staff and provides for their professional development; administers discipline as required.
• Plans and coordinates development activities for all general aviation airports to which assigned; confers with contract design and construction staff; creates and directs outreach and expansion programs, including maintaining liaison with various aviation associations in the Las Vegas area.
• Ensures that all airport operations and maintenance activities performed in accordance with federal and state laws and regulations.
• Supervises customer service and line service activities through subordinate supervision; directs the provision of information to patrons regarding services and costs.
• Contributes to the overall quality of the department's service provision by developing and coordinating work teams and by reviewing, recommending and implementing improved policies and procedures.
• Prioritizes and allocates available resources; reviews and evaluates program and service delivery.
• Resolves customer complaints and disputes; maintains liaison with community groups and others to maximize service delivery.
• Provides for 24-hour, 7-day emergency response; responds to such emergencies and directs activities.
• Directs the conduct of and personally conducts analytical studies; develops and reviews reports of findings, alternatives and recommendations; directs the maintenance of accurate records and files.
• Prepares and directs the preparation of a variety of written correspondence, reports, procedures and other written materials.
• Uses standard office equipment, including a computer, in the course of the work; drives a personal or County motor vehicle to attend meetings and visit off-site locations.

Join the Clark County Department of Aviation Family where we offer a comprehensive benefits package that includes:

• Alternative Work Schedules
• More Money in Your Pocket
  • 100% Employer Paid Defined Benefit Retirement
  • No Social Security Deduction
  • No State Income Taxes
• Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO) - eligible first of the month following 15 days of employment
  • Medical - Employer pays 90% of premium
    • Pharmacy Benefits (30, 90-day retail or mail order fills)
    • 24/7 Telephone Advice Nurse - no employee cost
    • Teledoc, Doctoroo, and Dispatch Health
• Retiree insurance - eligible after 5 years of service
• Dental
• Vision
• Life Insurance - Employer Paid
• AD&D - Employer Paid
• Long Term Disability - Employer Paid
• Generous Leave Accruals that include:
  • 13 Paid Holidays plus a Floating Birthday Holiday
  • Paid Vacation Leave
  • Paid Sick Leave
  • Holiday Leave
• Other leave options
  • Catastrophic Leave
  • Parental Leave - Up to 90 days
• Tool Allowance for certain eligible positions.
• Wide Variety of Voluntary Benefits that include
  • Guardian - Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance.
  • Trustmark - Permanent Life Insurance benefits and long-term care.
  • Sunlife Financial - Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance
  • TASC - Flexible Spending Account - FSA & Dependent Day Care Debit Card Available
  • Morgan Stanley - Deferred Compensation Plan
• Employee Assistance Program
• The Department of Aviation, a department of Clark County, is an affirmative action/equal opportunity employer
• Community Volunteer Opportunities
• Comprehensive training program
• Wellness program

Closing Date/Time: 12/30/2025 5:01 PM Pacific

Salary:

$41.31 - $61.02 Hourly