Community Liaison

Job Description:

Community Liaison

Description

POSITION OVERVIEW


Applications Accepted From: All Persons Interested

Division: Administration
Section: Community Outreach
Reporting Location: 611 Walker Street
Workdays & Hours: Monday - Friday 8:00am - 5:00pm
*Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The purpose of the Solid Waste Management Department (SWMD) is to provide solid waste services to the citizens of Houston through the collection, disposal, and recycling of discarded material in a manner that is safe, efficient, environmentally sound, and cost-effective. As a working Community Liaison, the selected candidate will develop and coordinate community centered services and programs that are responsive to the existing and emergent community needs. Act as liaison between residents and city departments, resolving service issues and coordinating resources.

Responsibilities:

• Build long-term partnerships with neighborhood groups, schools, and local organizations to promote department initiatives
• Attend and organize public outreach events, ensuring the communities concerns were addressed effectively.
• Attend and represent the department at community meetings, town halls, and City Council sessions.
• Serve as the primary point of contact between city departments and community members, neighborhood associations, and civic groups.
• Coordinate with internal departments (e.g., Solid Waste, Public Works, Parks, and Police) to address local issues and service requests.
• Assist with Planning and implementing community outreach programs, events, and public engagement campaigns.
• Provide timely updates to residents on city projects, pick up schedules, or service changes affecting their neighborhoods.
• Prepare reports, summaries, and briefings for the department leadership on community issues, trends, and feedback.
• Respond to citizen inquiries with professionalism, ensuring accurate information.
• Maintain detailed records of community interactions, request and follow-up actions for reporting and accountability
• Promote awareness of city programs, resources, and opportunities for resident involvement
• Monitor and evaluate community engagement efforts, recommending improvements for outreach effectiveness

WORKING CONDITIONS
Position requires stooping and bending, lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Requires a Bachelor's degree in Liberal Arts, Business Administration or a related field.

EXPERIENCE REQUIREMENTS
Two (2) years of experience in community organizational work, resource and referral services, or a closely related field are required.

Professional experience related to the type of work to be performed may substitute for the education requirement on a year-for-year basis.

LICENSE REQUIREMENTS
A valid driver license and compliance with the City of Houston's policy on driving (AP 2-2).

PREFERENCES

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

• At least one (1) year of community outreach experience is preferred

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED None
However, the Department may administer a skill assessment evaluation.

SAFETY IMPACT POSITION Yes
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade 18

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393.6079.

If you need special services or accommodations, call 832-393-6079 (TTY 7-1-1).

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE - Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 11/11/2025 11:59 PM Central

Salary:

$1,978.80 - $2,538.46 Biweekly