Supervising Child Support Specialist

Job Description:

Supervising Child Support Specialist

Description

CAREER DESCRIPTION

Supervising Child Support Specialist


Salary may be negotiable within the above range, based on position requirements and the successful candidate's qualifications, subject to appropriate authorization.

THIS RECRUITMENT IS OPEN TO THE PUBLIC

This recruitment will be open for a minimum of five (5) business days and will remain open until 11:59 p.m. (PST) on Monday, November 10, 2025 .
Qualified applicants are encouraged to apply immediately.

This recruitment will establish an open eligible list to fill current and future Supervising Child Support Specialist

vacancies within Child Support Services.

CHILD SUPPORT SERVICES
Child Support Services (CSS) is an award-winning, forward-thinking agency of over 312 professionals, dedicated to helping parents financially support their children. The core mission is assisting parents in establishing paternity, establishing financial and medical child support orders, and facilitating the payment of that support through various means, including court action. Under the direction of the Department Director, CSS delivers human services to the community based on a balanced approach emphasizing customers, staff, business efficiencies, and performance. CSS also works in close partnership with the Orange County Superior Court, California Department of Child Support Services, and other local child support agencies throughout California.
Click here for more information of Child Support Services.

Click here for more information on the County of Orange.

THE OPPORTUNITY
The Supervising Child Support Specialist demonstrates leadership with a strong focus on customer service. Incumbents engage and develop staff to perform the required duties to ensure customers' needs are met in the most effective and efficient manner to meet the department's mission.

The responsibilities of the Supervising Child Support Specialist will include but are not limited to:

• Analyze, prioritize, distribute team's work
• Analyze complex cases and oversee proper handling
• Evaluate and resolve escalated customer complaints
• Monitor team's work and projects, complete quality assurance reviews, ensure compliance timeframes and goals are met
• Conduct regular monthly conferences and team meetings
• Prepare work performance evaluations, set action plans, and monitor staff work progress
• Conduct annual work performance reviews, recommend merit increases/deferrals/denials
• Mentor and lead staff through accountability, engagement and department values
• Coach and counsel staff with performance issues
• Provide feedback and opportunities for growth and development for staff
• Consult with Human Resource Services in situations involving informal and formal discipline procedures, prepare performance documentation including improvement plans, written reprimands, suspensions and discharge letters
• Review and approve timesheets, coordinate time-off requests
• Recommend changes to business practices for increased efficiency
• Identify and evaluate staff training needs, approve training requests
• Participate in hiring processes, such as conducting interviews for new hires, promotions, and transfers
• Collaborate with staff and peers to ensure department goals are met
• Support communication and presence within team and among staff
• Perform other duties as assigned

DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
The ideal candidate will demonstrate supervisory experience and/or experience leading a team. In addition, the ideal candidate will also possess the knowledge, skills and abilities that demonstrates the following competencies:

Technical Skills and Knowledge

• Familiarity of Child Support Services (CSS) program operations
• Proficient with Microsoft Word, Excel, Power Point, and Outlook

Leadership | Team Building

• Provide administrative oversight and evaluate staff work performance
• Provide timely feedback to staff
• Recommend new insights and innovative solutions to program problems
• Develop and implement strategies which maximize employee potential and foster high ethical standards to meet the organization's vision, mission and goals
• Lead effectively and collaborate with others, including management and executive management to successfully achieve the organization's objectives
• Develop leadership in others through coaching, mentoring, rewarding and guiding employees, and to use positive team building skills in motivating others
• Foster teamwork and a positive work environment
• Be flexible and supportive to organizational change
• Build productive relationships with peers, leaders and partners through proactive communication and support

Customer Service

• Understand, anticipate and meet customer needs
• Solicit feedback and translate the voice of the customer into business improvements
• Provide high-level customer service utilizing interpersonal skills when interacting with all levels of staff and customers
• Take initiative to resolve customer inquiries and concerns

Accountability

• Assure integrity of data, documentation and processes related to work assignment
• Produce quality work within tight and stressful deadlines
• Manage multiple assignments simultaneously with competing demands and priorities

Communication | Collaboration

• Communicate sensitive issues effectively using appropriate body language that are suitable to customers and situations
• Write effectively and produce written information that is appropriate for the intended customers
• Facilitate an open exchange of ideas, clarify information, apply active listening skills and foster an atmosphere of open communication
• Develop and sustain cooperative working relationships with internal and external customers
• Prepare and deliver presentations to internal and external audiences, including executive leadership, community/program stakeholders, and cross-functional teams.

Conflict Management

• Identify and take steps to prevent potential issues that could result in conflict
• Manage and resolve conflict and disagreements in a positive and constructive manner to minimize negative impact
• Ability to recognize and escalate issues appropriately

Flexibility

• Adapt behavior and work methods in response to new information, changing conditions, forced change or unexpected obstacles in a positive manner
• Adjust rapidly to new situations warranting attention and resolution to affect positive outcomes

Problem Solving

• Anticipate and identify potential team, customers, program problems and proactively generate alternative solutions
• Research and identify new ways to improve program processes for better, effective and efficient services rendered to all customers

MINIMUM QUALIFICATIONS
Click here to learn more about the Minimum Qualifications for the Supervising Child Support Specialist classification as well as the physical & mental requirements and the environmental conditions.

Special Requirements: Must pass a background investigation to the satisfaction of the Department of Child Support Services.

RECRUITMENT PROCESS
Human Resource Services (HRS) screens all application materials for minimum and desirable qualifications. After screening, qualified applicants will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process.

Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applications exhibiting qualifications as listed in the job bulletin will be referred to the next step.

Structured Oral Interview (Weighted 100%)
Candidates will be interviewed and rated by panel of job knowledge experts. Each candidate's rating will be based on responses to a series of structured questions designed to elicit the candidate's qualifications for the job. Only the most successful candidates will be placed on the eligible list.

Based on the Department's needs, the selection procedure listed above may be modified. All applicants will be notified of any changes in the selection procedure.

Eligible List
Once all assessments have been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Please note: The information you provide on your application and/or response to the supplemental questions may be used as a scoring device, so please be thorough and complete in your response. "See Resume" is not a qualifying response and will not be scored in lieu of the required information.

Veterans Employment Preference Policy (VEPP)
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.

ADDITIONAL INFORMATION

EMAIL NOTIFICATION
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com .

FREQUENTLY ASKED QUESTIONS:
Click here for additional Frequently Asked Questions.

For specific information pertaining to this recruitment, contact Cindy Mora at cindy.mora@ssa.ocgov.com or (714) 245-6265.

EEO INFORMATION

Orange County, as an equal employment opportunity employer,

encourages applicants from diverse backgrounds to apply.

Non-Management Benefits
In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS).

Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information

Click here for information about benefits offered to County of Orange employees.

Closing Date/Time: 11/10/2025 11:59 PM Pacific

Salary:

$70,220.80 - $94,660.80 Annually