Admissions Program Specialist

Job Description:

Admissions Program Specialist

Description

Job Summary

San José State University is seeking an experienced, detail-oriented, and student-focused Admissions Program Specialist to join the Undergraduate Admissions and Outreach team. This position plays a critical role in expanding online access to higher education, particularly for working adult learners and students from historically underserved communities. Under the general supervision of the Executive Director of Undergraduate Admissions, and with a dotted-line reporting relationship to the Associate Director, the incumbent independently performs complex admissions-related functions in support of SJSU Online, a key initiative of Enrollment Management.

Key Responsibilities

• Serve as the primary liaison to SJSU Online Enrollment Counselors, handling all prospective and applicant inquiries
• Evaluate and verify applications, transcripts, and supporting documents to determine eligibility for admission
• Interpret and apply CSU and university admissions policies, including Title 5 and Chancellor’s Office directives
• Process applications and post transfer credit evaluations for special session programs
• Train and advise online enrollment and recruitment staff on admissions procedures
• Collaborate with various departments to ensure compliance and deliver exceptional service
• Use CMS, OnBase, and other systems for admissions review and transfer credit processing
• Support outreach events and assist with regular session admission processing during peak periods

Knowledge, Skills & Abilities

• Ability to communicate with constituents in a professional and respectful manner
• Knowledge of clear, audience-appropriate communication practices for students, faculty, and staff, while maintaining a student-centered approach
• Ability to interpret and apply CSU and SJSU admission requirements and policies
• Ability to provide timely and accurate responses, manage multiple priorities, and track decisions
• Ability to reason logically and analyze data to make informed decisions
• Ability to maintain confidentiality and handle sensitive communications with students, parents, staff, faculty, and external agencies
• Ability to identifies problems and finds resolutions efficiently
• Utilizes or learns to utilize CMS for record keeping and to retrieve information
• Knowledge of technical databases and programs for Word documents, databases, communication tools, spreadsheets, etc.
• Ability to develop and lead presentations and workshops
• Must possess excellent customer service and public relations skills
• Takes initiative and is resourceful in planning work assignments and in implementing long-range program improvements
• Ability to collect, compile, analyze, and evaluate data and make verbal or written presentations based on these data
• Ability to advise students individually and in groups on routine matters where required
• Ability to compose and appropriately format correspondence and reports
• Knowledge of technology and software applications such as word processing, spreadsheets, database management, and communication tools
• Ability to perform accurately in a detail-oriented environment. Must plan and execute multiple work priorities, organize and plan work and projects
• Ability to handle multiple work priorities, and organize and plan work and projects

Required Qualifications

• Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related
• Three (3) years of progressively responsible professional student services work experience. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling

Preferred Qualifications

• Bachelors or equivalent experience
• Three (3) to (5) years as an admissions evaluator
• Experience working in a higher education enrollment services environment, admissions, records, and/or evaluations
• Experience analyzing and interpreting college/high school transcripts, documents, process requirements, and university policies regarding admissions and enrollment
• Experience with PeopleSoft and customer service-based technology systems
• Excellent written communication skills
• Experience in communicating admissions and or student services policies and procedures to community college, university, or high school constituents

Compensation

Classification: Student Services Professional III
Anticipated Hiring Range: $5,584/month - $6,000/month
CSU Salary Range: $5,540/month - $7,893/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: September 17, 2025 through October 1, 2025. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu .

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu .

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu .

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Advertised: Sep 17 2025 Pacific Daylight Time
Applications close: