Utility Services Supervisor

Job Description:

Utility Services Supervisor

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. Our guiding principles-Empathy, Ethics, Excellence, Engagement, and Equity - anchor our approach in delivering services that significantly impact the lives of Austin residents. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Diverse and Inclusive Workplace: Work in an environment where every voice is valued, and Innovation thrives.
  
• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces: Work in innovative and sustainable environments designed to foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Under general direction, this position supervises the operations and activities of personnel in the administration of City services.

Job Description:

Purpose:
Purpose:
Under general direction, this position supervises the operations and activities of personnel in the administration of City services.

Duties, Functions and Responsibilities:
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Develops, revises, and implements standard operating practices, policies, and procedures for the section/division.
  
• Assists customers in obtaining and maintaining efficient services, and to educate and inform consumers in the conservation of utilities.
  
• Determines goals, objectives, and resource requirements for activities within the division.
  
• Develops, implements, and manages inventory control programs to minimize loss of equipment, consumption, and revenue.
  
• Provides technical advice and assistance to employees, City management, contractors, and citizens.
  
• Coordinates division activities with other divisions and departments.
  
• Prepares financial summaries, performance measures, data, and reports for management review.
  
• Monitors the functions of researching and investigating utility billing records and various technical metering records to assess fees and charges from meter tampering, equipment failures, and billing errors.
  
• Plans, develops, implements and conducts on-going education and in-service training programs for employees and citizens.
  

Responsibilities - Supervisor and/or Leadership Exercised:
Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills, and Abilities:
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of rate structures, utility usage, and conservation methods.
  
• Knowledge of utility conservation methods and procedures applicable to commercial, industrial or residential uses.
  
• Knowledge of fiscal planning and budget preparation.
  
• Knowledge of supervisory and managerial techniques and principles.
  
• Skill in oral and written communication.
  
• Skill in using computers and related software.
  
• Skill in data analysis and problem solving.
  
• Skill in planning and organizing.
  
• Skill in handling multiple tasks and prioritizing.
  
• Ability to calculate services and rate classification for commercial, industrial or residential applications.
  
• Ability to work with frequent interruptions and changes in priorities.
  
• Ability to establish and maintain good and working relationships with City employees and the public.
  

Minimum Qualifications:
Graduation from an accredited high school or equivalent, plus six years (6) years providing customer service to commercial, residential, or industrial utility customers, two (2) years of which were in lead or supervisory capacity.

Licenses and Certifications Required:
Texas Class C Driver License.

Preferred Qualifications:

• Experience with related software applications such as Customer Care & Billing (CC&B), AMANDA and Mobile Workforce Management.
  
• Experience handling customer escalations.
  
• Experience processing utility service orders.
  
• Experience using Microsoft applications, including Word, Excel, Outlook, and Teams.
  
• Experience developing, revising, and implementing standard operating procedures, practices, and policies.
  
• Experience extracting data from multiple database applications, creating detailed and comprehensive spreadsheets and documents.
  
• Experience communicating and presenting written and oral summaries to management.
  
• Experience leading a team to provide quality and timely Field Operations work, including using data analysis for scheduling, forecasting, and tracking field work.
  
• Experience using data and analytics to influence actionable data-based decisions to improve quality, employee, team and/or organizational performance.
  
• Well-organized time management skills including the ability to shift priorities with minimal impacts to day-to-day operations.
  

Notes to Candidate:

The Utility Services Supervisor supervises the Distribution Services and Metering Dispatch offices. Key responsibilities include:

Overseeing day-to-day operations of business units responsible for controlled outage scheduling, job readiness, residential after-hours appointments, crew assignments, and skills assessments for crew staff. Work Management for both business units’ field activities which include scheduling of CT service work, inspection, maintenance, solar, shared solar, meter installation, and creation of meter load profiles in CC&B. Resolving escalations with internal and external customers, managing electric releases from City inspections, and overseeing the scheduling and coordination of 30 field service crew members. Reviewing and dispositioning of To Do orders, coordinating with various Austin Energy divisions and external City departments. Responsible for new and existing programs with meter exchanges, contractor disconnect and demolition projects. Leading work group projects, assigning tasks, supervising the completion of work, and reporting findings to manager. Preparing and delivering performance appraisals to direct reports. Creating reports to show performance measure trends and staff progress for management review. Performing routine and ad hoc financial audits for direct reports.

Location: St. Elmo Service Center, 4411 Meinardus Drive, Austin, Texas

Days and Hours: Monday-Friday 7:00 am to 4:00 pm. Other hours outside of normal work schedule may be required.

Salary: Commensurate depending on qualifications and experience.

Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.

Assessments:
Your skill level in some of the competency areas for this job may be assessed through skills testing. Candidates moving forward in the interview process will receive information and instructions for preparing a short presentation to be given as part of the interview process.

Essential:
This has been designated as an Essential Employee position. In the event of a city-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery.

EMPLOYMENT APPLICATION:

• The City of Austin employment application is an official document; incomplete applications will not be considered.
  
• Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.
  
• The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.
  
• Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fi elds that are not applicable.
  
• Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.
  

IF YOU ARE SELECTED AS A TOP CANDIDATE:

• Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
  
• If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
  
• This position requires a criminal background investigation.
  

Fair Labor Standards Act:
This position is classified FLSA Exempt. Exempt employees are salaried and are not eligible for overtime compensation.

Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2025-10-16