Administrative Support Coordinator II

Job Description:

Administrative Support Coordinator II

Description

• • Position Summary
  • Full-time temporary position available on or after November 3, 2025 in Student Recruitment & Outreach. Appointment will be made for one year from date of hire with the possibility of reappointment and/or becoming permanent based on budget, department needs, and job performance.
    
    Under general supervision, the Administrative Support Coordinator II serves as the lead coordinator for campus tours and the prospective student experience, acting as the first point of contact for prospective students, families, and visitors. The incumbent is responsible for planning, developing, and enhancing campus visit programs, managing communications, coordinating events, supervising student ambassadors, and ensuring high-quality service delivery. This position also provides advanced administrative support, oversees data collection and reporting, and collaborates with campus partners to create a welcoming, informative, and inclusive environment for all prospective visitors.
    
    
  • Job Duties
  • Duties include but are not limited to:
    • Serve as a primary resource for the campus community and public on university policy and procedures, providing guidance and interpretation to ensure accurate and consistent application.
    • Provide comprehensive administrative support by managing records, processing information, greeting guests, answering phones, and assisting with email responses; independently resolve routine and complex inquiries.
    • Coordinate meetings, prepare agendas and documents, and record minutes; follow up on action items to ensure timely completion.
    • Handle travel coordination tasks such as arranging travel, processing travel documents, and maintaining travel records; ensure compliance with CSU travel policies and budgetary guidelines.
    • Coordinate and enhance campus visit programs, including scheduling tours, workshops, and advising appointments, and serve as the main point of contact for tour inquiries and special requests.
    • Develop, implement, and maintain specialized tour experiences (e.g., academic program-specific tours, alumni-led tours, VIP visits) to meet diverse prospective student needs.
    • Lead the recruitment, training, scheduling, and evaluation of student ambassadors and tour guides to ensure a consistent, high-quality visitor experience.
    • Oversee prospective student communications by managing email campaigns, informational materials, and social media posts related to campus visits.
    • Create and update tour policies, protocols, and accessibility procedures to ensure safety, compliance, and brand consistency.
    • Provide support for event logistics, managing contracts and agreements, coordinating publicity materials and activities, and supporting community outreach efforts.
    • Lead the planning and execution of large-scale prospective student events (e.g., Open House, Preview Day), coordinating cross-departmental participation and overseeing event budgets.
    • Develop partnerships with academic departments, student services, and community organizations to enhance outreach initiatives.
    • Develop and maintain databases for reporting purposes, ensuring data integrity and accuracy.
    • Collect, analyze, and interpret visitor engagement metrics to evaluate program effectiveness, identify trends, and make recommendations for improvement.
    • Prepare and present summary reports to leadership, highlighting outcomes, challenges, and proposed enhancements to prospective student services.
    • Other duties as assigned.
  • Minimum Qualifications
  • Education: High school program, technical/vocational program, or their equivalents.
    Experience: Several years of related office work experience.
    
  • Preferred Qualifications
  • • Bachelor’s degree in communications, marketing, education, or a related field.
    • Three (3) years of progressively responsible administrative support experience, including event coordination and program management.
    • Demonstrated experience coordinating campus tours, visitor programs, or customer service operations in a higher education setting.
    • Experience developing policies, procedures, and training materials.
    • Proficiency with office productivity software, database management systems, or CRM
    • Proficient in English and Spanish.
  • Knowledge, Skills, Abilities
  • • Experience to be fully functional in all technical aspects of work assignments.
    • Comprehensive and detailed knowledge of the university infrastructure, policies, and procedures.
    • Thorough mastery of English grammar, punctuation, and spelling.
    • Thorough knowledge of office systems and expertise in using office software packages, technology and systems. May function as the office information technology specialist. Ability to use and quickly learn new office support technology systems and software packages is a prerequisite.
    • Ability to independently handle multiple work unit priorities and projects.
    • Ability to interpret and apply a wide variety of policies and procedures independently, and use judgment and discretion to act when precedents or specific guidelines do not exist.
    • Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area.
    • Ability to understand problems from a broader perspective and anticipate the impact of office administration problems and solutions on other areas.
    • Ability to analyze operations and procedural problems and develop, recommend, and evaluate proposed solutions.
    • Working knowledge of budget policies and procedures.
    • Ability to perform business math, such as calculate ratios and percentages, track and analyze financial and/or budgetary data, and make accurate projections requiring some inference.
    • Ability to effectively write and present own reports.
    • Ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations.
    • Ability to use negotiation and persuasion skills to achieve results and expedite projects.
  • Salary Range
  • Anticipated salary will be $4,058 - $4,464 per month plus excellent paid benefits. Salary will depend on the qualifications of the successful finalist. (Full [Classification Name here] range: $4,058 - $6,653 per month)
  • Compensation & Benefits
  • Commensurate with qualifications and experience. As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Link to (Bargaining Unit: 7) Benefits Summary: CSU Employee Benefit Summary
    
    
  • How to Apply
  • To be considered, qualified candidates must submit a completed Stanislaus State online employment application, cover letter, and resumé. Applications are accepted electronically only. Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration. To apply online, please click the “Apply Now” button on this page.
    
    Applications will be processed in accordance with Article 9.3 of the CSU/CSUEU Memorandum of Understanding. Preference will be given to qualified individuals currently employed at CSU Stanislaus in bargaining units 2, 5, 7, and 9 except when it is determined that it is necessary to appoint outside applicants to meet the best interest of the campus by obtaining specialized skills and abilities not available from current employees.
    
  • Application Deadline
  • SEPTEMBER 30, 2025
    
    
  • Criminal Background Clearance Notice
  • Satisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
    
    
  • Additional Information
  • Campus & Area
    California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion - one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts.
    
    Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West’s No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education.
    
    Clery Act Disclosure
    
    Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at https://www.csustan.edu/annual-campus-security-report . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382.
    
    Equal Employment Opportunity
    
    The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment.
    
    Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351. California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD. As a federal contractor, we are committed to attracting a diverse applicant pool. Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at: Voluntary Self-Identification of Disability PDF Form .
    
    CSU Stanislaus hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
    
    The CSU is a state entity whose business operations reside within the State of California. The CSU prohibits hiring employees to perform CSU-related work outside California.
    
  • The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview.
    
    INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE
    
    

Advertised: Sep 16 2025 Pacific Daylight Time
Applications close: Sep 30 2025 Pacific Daylight Time