Lead Customer Service Representative
State of Missouri
- Location:
- Categories: Customer Service, Education and Training
- Job Type:
- Posted: Sep 17, 2025
Job Description:
Lead Customer Service Representative
Description
Lead Customer Service Representative - MV RefundsDepartment of Revenue
Location: 301 W. High Street, Jefferson City, MO
DOR’s Vision: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs.
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
Our Lead Customer Service Representative will be responsible for reviewing and approving all motor vehicle refund claims submitted and assisting team members with any questions or concerns.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:
This description may not include all the duties, knowledge, skills, or abilities associated with this title.
- Review all processed motor vehicle refund claims for accuracy
- First level approval of all reviewed motor vehicle refund claims
- Process all credit card refunds as needed
- Training for new team members
- Assisting team members with questions as needed
- Assist in Process Improvement initiatives
- Other duties as assigned
CORE COMPETENCIES NEEDED:
Strategic Thinking Computer Literacy Customer Service
Self-directed Attention to Detail Clear Communication
QUALIFICATIONS:
- High school diploma or high school equivalency certificate
- 3-5 years’ experience in motor vehicle processing
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.