Analyst I/II - Housing Department, Rent Stabilization Program

Job Description:

Analyst I/II - Housing Department, Rent Stabilization Program

Description

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY) , or via email at CityCareers@sanjoseca.gov .

About the Department

The City of San José Housing Department is a leader in the development of affordable housing. Its mission is to strengthen and to revitalize our community through housing and neighborhood investment. With an operating budget of approximately $119 million annually and 112 employees, the department administers multiple local, state, and federal funds. We are committed to fostering a diverse, inclusive work environment prioritizing social & racial equity and inclusion.

The Rent Stabilization and Eviction Prevention Division of the Housing Department is responsible for implementation of the Apartment Rent Ordinance, Tenant Protection Ordin ance , Ellis Act Ordinance and Mobilehome Rent Ordinance programs and performs other work related to the Eviction Prevention Program .

Position Duties

The Housing Department is currently seeking to fill three (3) full-time Analyst I/II vacancies in the Rent Stabilization Program.

The salary ranges for this classification are:

• Analyst I: $92,994.72 - $113,022.00
  

• Analyst II:$ 101,468.64 - $123,330.48
  

The salary ranges include an approximate five percent (5%) ongoing non-pensionable compensation. The actual salary shall be determined by the final candidates’ qualifications and experience.

The Housing Department is recruiting for an Analyst position in the Rent Stabilization Program. The Rent Stabilization Program provides mediation and hearing services to landlords and tenants in rent-stabilized apartments, oversees rent controlled mobilehomes , and provides education, information, and referrals for both rent stabilized and non-rent stabilized rental units in San José. Under the direction of a Senior Analyst, the position is responsible for providing information and assistance to the public and staff on many aspects of rent stabilization and rental housing laws, regulations, and procedures. The position may prepare petitions from the public in preparation for hearings under the City’s rent stabilization and related ordinances, answer public inquiries to the Rent Stabilization Program, track and analyze data and outcomes, as well as perform other complex tasks required in the administration of housing programs. This position will assist in outreach and education functions and may assist tenants and landlords in accessing eviction prevention resources, including emergency rental assistance and legal services. This position may assist with providing information on the Mobile h ome Rent Ordinance and referrals to mobilehome residents and park owners. The position may collect documents and assess eligibility of tenants and landlords for an eviction diversion program. The incumbent will be expected to make public presentations, interact with tenants, property owners, and their representatives and must be able to communicate effectively, both orally and in writing, with persons from diverse social, cultural and economic backgrounds.

Duties of the positions may include:

• Responding to inquiries from the public regarding Apartment Rent Ordinance, Tenant Protection Ordinance, Mobile h ome Rents Ordinance, and related rules, regulations and policies and making referrals to other agencies, as appropriate .
  

• Processing and preparing petitions from landlords and tenant for mediations and/or hearings. Assisting petitioners and respondents in developing all information needed without bias.
  

• Facilitate the resolution of petitions where possible through voluntary agreements between the parties that are consistent with the City’s housing ordinances and policies;
  

• Tracking and reporting outcomes of petitions.
  

• Utilize automated data processing applications, including spreadsheets and databases to analyze and present information.
  

• Assist landlords in maintaining compliance with Apartment Rent Ordinance, Tenant Protection Ordinance, Rent Registry, and other Housing and City ordinances and requirements as appropriate;
  

• Analyzing rent and other data to ensure compliance with City ordinances.
  

• Manage relationships and contracts with contract employees providing mediation and hearing services for the Rent Stabilization Program.
  

• Working with developers, contractors and across departments to ensure compliance with Ellis Act and other tenant displacement ordinances
  

• Assisting with and conducting outreach to San José’s diverse communities to educate landlords and tenants about their rights and responsibilities
  

• Participating with groups in analyzing and evaluating community conditions and needs; offer guidance and counsel in the establishment of goals and techniques of achievement.
  

• Obtain data and other information from operating departments through use of questionnaires, personal visits, and otherwise as indicated ; assemble, array, process, and analyze data; prepare studies and reports as indicated ; and propose or suggest appropriate action to supervisor.
  

• Developing solutions to administrative problems by gathering and analyzing facts about program compliance, processes, procedures and workload; evaluating and preparing recommendations in response to departmental requests for program changes; and supporting the installation of improved systems or organization;
  

• Monitoring program budget; preparing revenue estimates; preparing and monitoring grants, contracts, and other financial transactions.
  

• Preparing and revising policy and procedures manuals and instructional materials for public and internal use.
  

• Attending internal and public meetings as required . May be required to present information through speaking in public forums on City housing and other programs.
  

• Drafting memoranda and coordinating with team members to prepare regular reports. May supervise and give direction to clerical support staff and/or student interns.
  

• Providing translation services, as needed, for Department staff.
  

• Work evenings and/or weekends, as needed
  

• Performing related work as required or assigned
  

The ideal candidate will have strong writing and communication skills, experience with general management/administrative analytic work and providing information to the public that has involved the interpretation and applications of laws, rules, and regulations. Familiarity with rent control, eviction process, and/or issues regarding housing is highly desirable. Fluency in a foreign language, such as Spanish, Vietnamese, Cantonese, Mandarin or Tagalog, is highly desirable.

Minimum Qualifications

Education and Experience:

• Analyst I: A Bachelor's Degree from an accredited college or university.
  

• Analyst II: A Bachelor's Degree from an accredited college or university AND two (2) years of increasingly responsible professional staff analytic or administrative experience conducting studies, organizing and analyzing data, and preparing reports, recommendations, or conclusions for a functional area in budget, finance, grant administration, organizational analysis, general administration, or human resources.
  

Acceptable Substitution: Additional years of experience in a position comparable to the Staff Specialist with the City of San José in areas such as budget, finance, grant administration, organizational analysis, general administration or human resources may be substituted for the education requirement on a year for year basis.

Other Qualifications

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.

Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. More specifically:

• Experience in general management/administrative analytic work and providing information to the public.
  

• Ability to understand, interpret, and communicate complex regulations and legal documents.
  

• Familiarity with rent stabilization, eviction process and/or housing issues is desirable.
  

Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach.

Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.

Decision Making - Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions .

Facilitation - Exhibits behaviors and techniques that enhance the quality of group processes.

Teamwork and Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Reliability - Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate .

Selection Process:

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Ginger Quijano at Ginger.Quijano@sanjoseca.gov .

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

Closing Date/Time: 9/25/2025 11:59 PM Pacific

Salary:

$92,994.72 - $123,330.48 Annually