Security Operations Supervisor, Building Services

Job Description:

Security Operations Supervisor, Building Services

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. Our guiding principles-Empathy, Ethics, Excellence, Engagement, and Equity - anchor our approach in delivering services that significantly impact the lives of Austin residents. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Diverse and Inclusive Workplace: Work in an environment where every voice is valued, and Innovation thrives.
  
• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces: Work in innovative and sustainable environments designed to foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Under the general direction of the Security Manager, the Security Operations Supervisor supervises the activities and operations of security personnel in protecting property, operations, and personnel. This position plans, directs, or coordinates security activities to safeguard company assets, employees, and guests. The position will implement policies and methods to protect against threats across the enterprise. This position assists staff with badging related tasks to include assigning access, activating, terminating employee, contractor, and visitor identifications and orders, organizes and maintains supplies for photo stations and badge printing terminals. This position evaluates badge applications for accuracy and appropriateness of requests.

Work Hours - Monday through Friday: 7:30 am to 4:30 pm. Hours will vary based on work demands and business needs. Extended shifts, evenings, weekends, & holiday work is required to meet security business needs of the department. The position will require "on-call" duty as assigned, responding to security needs and reporting to duty as necessary.

Job Description:

Purpose:

Under general direction, this position implements policies and methods to protect against threats across the utility and supervises the activities and operations of security personnel, plan, and coordinate security activities to safeguard assets, employees, and guests.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Implements security standards, policies, and procedures related to physical security and ensures security procedures are followed.
  
• Assesses risk to mitigate potential consequences of incidents and develops a plan to respond to incidents.
  
• Oversees operations and coordinates all emergency/crisis management operations providing a timely response to incidents as needed.
  
• Provides operation support and management services for the Security Officer Contract to include contract compliance and training.
  
• Serves as primary contact for disseminating information regarding security-related incidents to Security Management.
  
• Responds to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures; and directs and participates in emergency management and contingency planning drills.
  
• Develops, conducts, supports, or assists in government/regulation agencies’ reviews and internal corporate evaluations/assessments of the overall effectiveness of facility and corporate security processes.
  
• Coordinates security operations or activities with public law enforcement, fire, EMS, and other agencies.
  
• Prepares reports or makes presentation on internal investigations, losses, or violations of regulations, policies, and procedures. Confirms presence and activities of scheduled security officers at assigned sites.
  
• Performs as a liaison for internal customers to provide assessments and program implementation for site security services to meet business needs.
  

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of supervisory and managerial techniques and principles.
  
• Knowledge of security/emergency equipment and its operations.
  
• Knowledge of security/safety practices and procedures.
  
• Knowledge of fiscal planning and budget preparation.
  
• Knowledge of Federal, State, and Local laws and ordinances.
  
• Knowledge of City practices, policies, and procedures.
  
• Knowledge of critical infrastructure security requirements and protocols.
  
• Knowledge of electronic security systems.
  
• Knowledge of contractor management and compliance.
  
• Skill in oral and written communication.
  
• Skill in handling multiple tasks and prioritizing. Skill in using computers and related software applications.
  
• Skill in planning and organizing.
  
• Skill in data analysis and problem solving.
  
• Skill in handling conflict, hostility, and uncertain situations.
  
• Skill in developing and implementing high-level, high-risk operations in a security control center.
  
• Ability to work with frequent interruptions and changes in priorities.
  
• Ability to collect, analyze, and interpret applicable data.
  
• Ability to quickly recognize and analyze irregular events.
  
• Ability to establish and maintain good working relationships with other City employees and the public.
  
• Ability to work during emergencies or bad weather conditions as essential personnel
  
• Ability to participate in on-call program and work both scheduled and unscheduled overtime.
  
• Ability to work varying shifts that include weekends and holidays.
  
• Ability to meet and maintain driver eligibility standards detailed in the City of Austin Driver Safety Program.
  

Responsibilities - Supervisor and/or Leadership Exercised:

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
  

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus four (4) years of security management experience, including (1) year of lead or supervisory experience.
  
• Experience may substitute for education up to a maximum of four (4) years.
  

Licenses and Certifications Required:

• Valid Texas Class C Driver License
  

Preferred Qualifications:

• Experience on a security operations management team in a government, private sector, municipality, or other similarly regulated entity with a strong knowledge of Federal, State, and Local Laws, regulations, and policies regarding security management.
  
• Experience leader security management activities including facilitating and delivering training related to security. Conduct drills, workshops, and exercises related to security responses.
  
• Effective communication skills (both verbal and written), strong presentation skills, and ability to engage diverse community partners, volunteers, the public, and other stakeholders with diplomacy and tact to build and cultivate strong relationships.
  
• Problem-solving experience to include decision making and organization skills with the ability to prioritize tasks and make decisions independently in an environment with frequent interruptions and under intense pressure.
  
• Experience developing relationship with other entities and outside organizations including Homeland Security, fire, and police organizations.
  
• Experience using access control security systems.
  
• Experience overseeing badging activities and providing directions to badging staff in the performance of their duties.
  
• Intermediate proficiency with Microsoft Office Suite to include Excel, Word, and Outlook.
  
• Ability to travel to more than one work location
  

Notes to Candidate:

Pay Range - $29.23 - $36.54

Important Application Information - City of Austin

The City of Austin employment application is an official document . Incomplete applications will not be considered . A detailed and complete employment application is required to evaluate your qualifications and determine your salary if you are selected for the position.

Application Requirements:

• List your complete employment history, including job titles, employment dates, number of employees supervised (if applicable), and detailed job duties and responsibilities descriptions.
  

• Do not use statements such as “see resume” or “see LinkedIn profile.”
  

• Resumes will not substitute for a complete application and will not be used to determine qualifications or salary.
  

• A cover letter is required and should describe your interest in the position and highlight relevant experience.
  

• All responses to supplemental questions must be supported by information in your application.
  

• No changes will be accepted after the job posting closes.
  

If you are Selected as a Top Candidate:

• We will verify your employment history, professional references, and education (including high school, undergraduate, and/or graduate degrees).
  

• Proof of education from an accredited institution, verification of professional licenses or certifications, and a copy of your DD-214 (if claiming veteran’s preference) may be requested directly from the issuing institution or accrediting authority.
  

• Verification of foreign education credentials through a recognized third-party evaluation service and confirmation of accreditation status with the issuing institution and its accrediting body . Providing unofficial credentials during the application process is recommended to support meeting minimum qualifications . A formal and official verification process will be required before the offer extension step if you are selected for the offer.
  

Driving Requirement (if applicable):

• This position may require a valid Texas Class C Driver’s License or the ability to obtain one by your hire date.
  

• External new hires must meet the City’s Driver Record Evaluation (DRE) standards (e.g., no more than 3 moving violations or 6 points in the last 36 months).
  

Travel:

• If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
  

Essential/Critical Employee Designation:

• Some positions are designated as Critical or Essential . Employees in these roles are required to report to work during emergencies or when operations are modified . This may include working from a designated site or an alternative work location.
  

Work Conditions:

• Work hours may vary based on operational needs and may include evenings, weekends, holidays, or on-call assignments.
  

• Must have the ability to read, write and speak English fluently.
  

• A skills assessment may be required as part of the hiring process.
  

Veteran Preference:

• Veteran candidates must provide a copy of their DD-214 at the interview to receive the veteran’s preference.
  

Internal Candidates - Good Standing Policy.

Background Check:

• A criminal background check may be required , depending on the responsibilities of the position.
  

Assessment(s) may be administered as part of the interview process.

Please note that the Department may close the job posting at any time after seven (7) days.

Please be aware that the Job Posting Close Date reflects the final day to apply , but the posting will close at 11:59 PM the day before the date listed . All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2025-09-23