Customer Service Manager - Field Coordinator

Job Description:

Customer Service Manager - Field Coordinator

Description

Customer Service Manager - License Office Bureau (LOB)

Department of Revenue

Location: Truman Building - 301 West High Street, Jefferson City, MO

DOR’s vision is to provide every customer the best experience every time.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

Customer Service Managers partner with other bureaus within MVDL to help train and educate the license office staff around the state. Team Members work in an exciting, fast paced environment that will utilize your technical expertise and professional skills.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

• Provide technical assistance and training to contract license offices of the Division of Motor Vehicle & Drivers Licensing.

• Conduct inspections of office operations to ensure licensing transactions and money are handled according to established procedures.

• Monitor license office contractual requirements for compliance.

• Routinely travel at least monthly to approximately 13 contract license offices located in Atchison, Nodaway, Worth, Gentry, Holt, Andrew, DeKalb, Buchanan, Clinton, Caldwell, Platte, and Clay counties.

CORE COMPENTENCIES NEEDED:

Strategic Thinking Computer Literacy Assertiveness

Effective Writing Self-directed Attention to Detail

Clear Communication Team Building Organizational Abilities

QUALIFICATIONS:

• 5-7 years of relevant customer service experience and 2-4 years of supervisory experience.

• Knowledge and understanding of Motor Vehicle/Marine titling and registration policies and procedures.

• Knowledge and understanding of Driver License policies and procedures.

• Professional or technical experience in a license office.

• Considerable knowledge of the principles and techniques of effective management, supervision and organization.

• Working knowledge and understanding of license office operations.

• Must have the ability to communicate clearly and concisely in writing and when speaking.

• Work collaboratively with contractors, DOR team members, and the citizens of Missouri.

PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.

Salary:

46,780.56-51,712.80 per Year