Records Management Technician

Job Description:

Records Management Technician

Description

What You'll Be Doing

Are you detail-oriented, organized, and thrive in a dynamic, deadline-driven environment? Join #TeamWake as a Records Management Technician and play a crucial role in supporting all aspects of consumer record operations for our Public Health programs. In this role, you'll handle comprehensive record management, including scanning and importing data into electronic case management records, accurately identifying and interpreting key data elements, and creating new case management records as assigned. You'll work closely with various teams to ensure seamless record support for Public Health programs.

The ideal candidate has exceptional attention to detail and organizational skills, enjoys being a team player, and can easily multi-task in a fast-paced setting.

Key Responsibilities include:

• Organizes and manages client case management data in digital and hard copy formats
• Ensures the quality, accuracy, accessibility and maintains security of this critical documentation
• Professionally and confidentially discusses and clarifies case management data and information with case managers, supervisors, and program managers
• Maintains the paper records and file room and maintains all records (electronic and paper) in a secure and controlled environment
• Indexes documents from the Document Control Center (DCC) and Client Self -Service kiosk
• Performs record related functions throughout the life cycle of a record
• Possess the knowledge base for Consumer Records storage and retrieval for Wake County Health and Human Services Records
• Serve as the point of contact, preparing copies for, and delivery of Subpoenas and Court Order Requests for Information

If you're passionate about making a difference and have a knack for managing records with precision, we want to hear from you!

NOTE: Upon acceptance of employment you acknowledge that (i) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (ii) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.

About Our Team

At the heart of the Wake County Public Health department is a dedicated team of professionals committed to protecting and improving the health of our community. We bring together expertise in communicable disease control, environmental health, health education, school health, clinical services, and population health to deliver responsive and equitable services. With a shared mission of promoting wellness, preventing disease, and ensuring access to essential services, we work collaboratively with partners and residents to build a healthier, more resilient community for all of Wake County.

The Basics (Required Education and Experience)

• High school diploma or GED
• One year of job-related experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• At least 1 year of experience working with Electronic Health Records or an Electronic Medical Record System
• 1 year or more experience working in a health care setting
• Experience working in Public Health
• Strong understanding/knowledge of and demonstrated experience of HIPPA
• Certified Electronic Health Record Specialist certification (CHERS)

How Will We Know You're 'The One'?

• Excellent customer service skills
• Ability to maintain accuracy, attention to detail, prioritize and complete multiple assignments
• Ability to identify, analyze, and evaluate situations or problems to determine and use the appropriate courses of action
• Must be flexible in adapting to changes in priorities and assignments
• Ability to establish and maintain cooperative working relationships with management, staff, as well as internal and external customers

About This Position

Location: HSC Sunnybrook Raleigh, NC 27610

Employment Type: Regular

Work Schedule: Mon - Fri 8:30 am - 5:15 pm

Hiring Range: 24.37-26.51

Market Range: 24.37 - 28.65

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 7/19/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Salary:

24.37-26.51