Lottery Customer Service Specialist

Job Description:

Lottery Customer Service Specialist

Description

Individual will be responsible for providing customer service to players, retailers, and/or the general public and will validate and issue payment of lottery prizes; respond to e-mail and mail correspondence, as well as telephone requests; sell Scratchers and Draw Games tickets; accurately maintain cash drawer and ticket inventory; update ticket log and adjustment credit spreadsheets; and obtain winner stories. Individual will also assist with maintaining inventory of office supplies and forms; merchandise lobby area with game information, promotions, and winner information items. Due to the player-focused responsibilities, this position is required to be in office.

This position will respond to player inquiries, schedule appointments for prize winners, and issue prizes to claimants.

Two years of office or public contact experience, and possession of a high school diploma or proof of high school equivalency. (College coursework may be substituted on a year-for-year basis for the stated experience.) Prior experience working in a customer service atmosphere would be beneficial. Applicant should be proficient in Word and Excel.

Working with customers who want to work with you enables a higher level of job satisfaction than most other customer service positions. Working with winners and contributing to education is a strong positive aspect of this position.

Salary:

$34,999 per Year