EHR User Support Specialist

Job Description:

EHR User Support Specialist

Description

EHR User Support Specialist
41252BR
41252BR

Position Description
Provides technical support to EHR (electronic health record) system users via phone, remote access, and/or in-person visits. Identifies, researches, resolves technical problems, and refers unresolved issues to engineering/development staff as needed. Identifies gaps in user knowledge and provides system training as appropriate.

Major/Essential Functions

• Subject matter expert in electronic health record training development, coordinating with other Managed Care team members to research, design, and create training material.
• Facilitator for EHR training to staff when live training is delivered.
• Coordinates with Managed Care's business partners to maintain the area's knowledge base and function pipeline.
• Assists EHR End Users with technical and process issues. Responds to tickets as prescribed by unit SOPs.
• Maintains licensing credentials for clinicians needing to access the EHR. Works as the primary point of contact between business partners and end users for access management to the EHR. Maintains a list of authorized users for various aspects of the EHR to ensure proper access levels.
• Ability to pass a Texas Department of Justice background check.
• Ability to occasionally participate in onsite visits at a correctional facility.

Required Qualifications
Bachelor's degree from four-year college or university; One (1) year related experience; or equivalent combination of education and experience to equal five (5) years.

To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=891693

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.








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