Program Field Representative - Grievance

Job Description:

Program Field Representative - Grievance

Description

Job Posting Title
Program Field Representative - Grievance

Agency
340 OKLAHOMA STATE DEPARTMENT OF HEALTH

Supervisory Organization
340 Office of Client Advocacy

Job Posting End Date (Continuous if Blank)
June 17, 2025
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time
Full time

Job Type
Regular

Compensation
Up to $56,864.56, based on education and experience

Why you’ll love it here!

RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!!

Oh yeah, did we mention perks? We know that benefits matter and that is why we offer a competitive benefits package for all eligible employees.

• Generous state paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• Retirement Savings Plan with a generous match.
• 15 days of vacation and 15 days of sick leave the first year for full time employees.
• 11 paid holidays a year.
• Student Loan repayment options & tuition reimbursement.
• Employee discounts with a variety of companies and venders.
• Longevity Bonus for years of service

Job Description

Location : Central Office- 123 Robert S Kerr OKC, Ok 73012

Salary : up to $ 56,864.56 , based on education and experience

Full Time /Part Time : Full Time

Work Schedule : Monday-Friday

Primary Hours : 8-5 PM

Position Description:

Positions in this job family serve as liaison between the Office of Client Advocacy, internal and external partners which are involved in the delivery of social services, juvenile services or rehabilitation services on a statewide basis.

Position Responsibilities/Essential Functions:

• Regularly visits local provider agencies in an assigned area of the state as a representative of another Office of Client Advocacy to ensure proper interpretation and uniform application of grievance policies, procedures, rules and regulations.

• Regularly conduct on-site surveys of provider agency grievance records, files and other documents. Completes interviews with staff and residents related to grievance procedures.

• Prepares written reports and recommendations regarding the provider agency and results of another survey visit.

• Accepts, reviews and facilitates grievances through the review process in compliance with policy, procedure, rules and regulations.

• Prepares information for, processes the decisions of, and chairs OCA’s Program Review, Registry Removal, and Reconsideration Committees.

• Conducts field investigations of abuse and neglect of vulnerable Oklahomans.

• Being present in the office is an essential function of this job
  
• Other duties as assigned
  

Other Duties

• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.

• Works effectively in team environment, participating and assisting their peers.

Minimum Qualifications:

• Education and Experience required at this level consists of a master’s degree and three years of professional experience in social work, child support, adult protective services, child welfare, early childhood development and education, guidance and counseling, nursing, intellectual disability, probation and parole, public administration, community-based prevention and diversionary youth services programs, juvenile justice, rehabilitation counseling, vocational evaluation or vocational rehabilitation; or an equivalent combination of education and experience, substituting one year of additional qualifying experience for each year of the required education.

Valued Knowledge, Skills and Abilities

• Knowledge, Skills and Abilities required at this level include knowledge of agency policies and procedures; of all state and federal legislation related to assigned agency programs; of sound methods of community organization and planning; and of current social and economic problems. Ability is required to evaluate programs; to communicate effectively, both orally and in writing; and to interpret and apply policy material.

Application Requirements:

• Other duties as assigned
  
• Other duties as assigned
  

Physical Demands and Work Environment:

A portion of this role involves conducting fieldwork within the community. This includes visits to private homes and various care facilities. While performing the duties of the job, employees are required to talk, stand, walk, and reach with hands and arms. This position requires daily use of a laptop computer and cell phone. Travel is required with this position. Being in the office is an essential part of this position.

Work is typically performed in an office setting with climate-controlled settings and exposure to moderate noise levels. While performing the duties of the job, employees are required to talk, stand, walk, and reach with hands and arms; carry light items; drive an automobile. This position requires long periods of sitting and daily use of computers and phones. Applicants must be willing to perform all job-related travel associated with this position. Occasionally, in state overnight and weekend travel may be required. Being present at the office is an essential function of the job

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub .