Strategic Operations Manager - EMS

Job Description:

Strategic Operations Manager - EMS

Description

Pay Range: $102,277 - $132,959 annual compensation

Job Posting Closing on: Friday, June 13, 2025

Workdays & Hours: Monday - Friday 8am - 5pm; Some evening/weekend work required.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

An EMS Strategic Operations Manager job is available with the City of Fort Worth Fire Department Emergency Services Division. This position is responsible for coordinating and guiding the Fort Worth Fire Department’s accreditation strategy by aligning departmental operations with national standards. Collaborates with Fire Department leadership and City Management to establish clear objectives, performance measures, and continuous improvement goals. Identifies and evaluates strategic initiatives, quality improvement projects, and compliance opportunities that support accreditation readiness and operational excellence. Oversees implementation of accreditation-related efforts and ensures clear communication, stakeholder engagement, and effective project execution across divisions.

Minimum Qualifications:

• Bachelor’s degree in public administration, business administration, or a related field
• Five (5) years of recent progressively responsible experience in an administrative, managerial, or staff capacity in a municipal organization, involving the responsibility for planning, organization, implementation and supervision of varied work programs
• Valid Texas driver’s license

Preferred Qualifications:

• Experience with public safety accreditation organizations, including the Commission on Accreditation of Ambulance Services (CAAS), International Academies of Emergency Dispatch (IAED), and the Insurance Services Office (ISO) rating system.
• Understanding of performance management frameworks and tools, including strategic planning, key performance indicators (KPIs), and the balanced scorecard approach.

The EMS Strategic Operations Manager job responsibilities include:

• Leads and supervises accreditation-related staff and initiatives, ensuring projects align with departmental goals, policies, and national accreditation standards.
• Coordinates accreditation processes and special projects, from development to execution, including policy reviews, gap analyses, and performance evaluations.
• Conducts internal assessments and audits, using Lean Six Sigma and human-centered design principles to identify areas for quality and compliance improvements.
• Develops and monitors strategic accreditation project plans, ensuring milestones, objectives, and documentation are completed accurately and on time.
• Facilitates process improvement efforts to enhance operational efficiency, close compliance gaps, and support continuous improvement in service delivery.
• Presents findings and accreditation readiness updates to senior leadership, offering data-driven recommendations to support organizational alignment and excellence.
• Serves as liaison with internal and external stakeholders, maintaining open communication to support collaboration, policy updates, and effective implementation of accreditation standards.
• Serves as a liaison on major planning projects and initiatives. Monitors plan implementation process; prepares implementation report; oversees update process; and identifies needs and priorities.
• Ensures all activities comply with city policies and national accreditation frameworks, promoting a culture of accountability, high performance, and continuous improvement.

Apply Now! Come be part of something special in Fort Worth.

Working Conditions

Depending on assignment, positions in the class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions.

Physical Demand

Sedentary Work - Depending on assignment, positions it this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.