Animal Services Clerk

Job Description:

Animal Services Clerk

Description

The Position

Why join Contra Costa County Animal Services?

The challenges and rewards of a career in Animal Services are extensive! Contra Costa County's Animal Services Department is committed to protecting the health, safety, and well-being of all people and animals in our community. If you are passionate about making a difference in the lives of animals, join our team dedicated to enhancing the lives of all animals in our community! We are currently seeking a driven and compassionate individual to fill multiple vacancies as an Animal Services Clerk.

As an Animal Services Clerk, you will play a vital role in assisting customers with animal-related services. Your work will directly impact families and their beloved pets, as you help reunite lost pets with their owners and process adoptions for new furry family members.

Not only is this job fulfilling, but it is also fast-paced and engaging. You will never be bored as you encounter new situations and challenges daily. Additionally, you will be able to offer the public valuable resources and help them with their pet-related needs.

If you love working with people and their pets and want a rewarding career, we encourage you to apply for this exciting opportunity. Join our team today and be a part of a mission that truly makes a difference!

We are looking for someone who is:

• Proactive. You should take charge of difficult situations
• Curious. You will need to learn, read, and apply the laws, rules, regulations, and operating procedures of the Animal Services Department
• Hard-working. You will work in a fast-paced environment and will need to multi-task while maintaining high-quality work
• Flexible! You will need to adapt to frequent change
• Supportive. You will work on a team and should be willing to step in and help others as needed

What you will typically be responsible for:

• Helping the public process Return-to-owner transactions, adoptions, the intake of stray animals, and many other transactions on the computer
• Assisting the public with the information and resources needed on animal-related problems or issues
• Taking calls from the public, answering questions regarding laws, ordinances, animals at the shelter, reclaiming their pets, and numerous other issues that may arise
• Beginning the animal surrender process with the owners. Communicate and contact owners through email and provide information and resources. Also, if necessary, process the surrendered animal and complete the necessary paperwork
• Handling dog license sales at the counter
• Working Tuesday through Saturday and possible flex hours

A few reasons you might love this job:

• Your work will have a direct impact on the lives of both, the animals and the residents of Contra Costa County
• You will work with a caring and thriving team that is passionate about what they do
• You will have ample learning opportunities to develop your skills and abilities

A few challenges you might face in this job:

• Dealing with hostile and distraught people in a helpful and constructive manner
• Constant change
• Learning, and interpreting complex state rules, regulations, and operating procedures pertaining to animal control
• Learning new software systems and applications

Competencies Required:

• Reading Comprehension: Understanding and using written information
• Mathematical Facility: Performing computations and solving mathematical problems
• Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards
• Using Technology: Working with electronic hardware and software applications
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Customer Focus: Attending to the needs and expectations of customers
• Professional Impact: Presenting self as a positive representative of the organization
• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
• Informing: Proactively obtaining and sharing information
• Listening: Fully comprehending spoken communication
• Writing: Communicating effectively in writing
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Establishing Credibility: Doing what they commit to doing and respecting the confidentiality of information and concerns shared by others
• Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Adaptability: Responding positively to change and modifying behavior as the situation requires

To read the complete job description, please click here.
The eligible list established from this recruitment may remain in effect for six (6) months.

Minimum Qualifications

License: Possession of a valid California motor vehicle operator's license. Out of state valid motor vehicle operator's license will be accepted during the applicant process.

Experience:

Either, Six (6) months of full-time (or the equivalent of full-time) clerical or customer service experience in one of the following areas:

• a City or County animal shelter, Humane Society or other agencies or businesses providing animal care and control which must have included direct public contact while providing services that include but are not limited to animal adoption, licensing, surrender services; or

• a veterinary hospital, boarding kennel or veterinary practice which must have included direct public contact providing information and consultation regarding entities' rules, regulations and operational procedures.

OR,
Six (6) months of full-time (or the equivalent of full-time) animal care and control experience and six (6) months of clerical or public engagement experience.
Other Requirements: The ability to type at a speed of not less than 40 words per minute from clear manuscript or printed or typewritten copy.

Selection Process

Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.

Online Multiple-Choice Assessment: Candidates who possess the minimum qualifications will be invited to participate in the Online Multiple-Choice Assessment. The Online Multiple-Choice Assessment will measure candidates' competencies as they relate to the job. These may include but are not limited to reading comprehension, mathematical facility, attention to detail, and customer focus. (Weighted 100%).
Multiple Choice Test: Tentatively scheduled to take place via computer (remotely) from June 19th - 24th, 2025.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment-specific questions, please contact Paul Han at Paul.Han@hrd.cccounty.us For any technical issues, please contact the Government Jobs’ applicant support team for assistance at +1 855-524-5627.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 6/10/2025 11:59 PM Pacific

Salary:

$55,759.40 - $62,729.35 Annually