Customer Service Specialist
City of Kansas City Kansas City, Missouri, United States
- Location: Kansas City, Missouri, United States
- Categories: Customer Service
- Job Type: Full Time
- Posted: May 14, 2025
Job Description:
Customer Service Specialist
Description
Full-time position available with the City Planning & Development Department, Permits Division located at 414 East 12th StreetSalary Range: $19.27-$29.39/hour
Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. *Telework available 1 day per week after completion of 6-month probationary period.
Application Deadline Date: May 27, 2025
Responsibilities
- Prepares inspection reports for field inspection staff.
- Provides radio support for field staff, contacts utility companies for release of utilities upon completion of inspections.
- Contacts utility companies for release of utilities upon completion of inspections.
- Serves as the receptionist for permit customers and citizens visiting the permit center.
- Provides information to walk-in customers and other City Departments regarding City Planning permitting procedures.
- Reviews customer requests for project status and provides information regarding processes.
Qualifications
REQUIRES high school graduation and 3 years of public or private sector experience in customer service work at the level of Customer Service Representative or higher; OR an equivalent combination of education and responsible customer service experience at the level of Customer Service Representative or higher.