Northern Colorado Real Time Info Center Manager

Job Description:

Northern Colorado Real Time Info Center Manager

Description

A RESUME AND COVER LETTER ARE REQUIRED AT THE TIME OF APPLICATION TO BE CONSIDERED FOR THIS OPPORTUNITY.

General Purpose:

Responsible for the overall management and oversight of the regional Northern Colorado Real Time Information Center (NCRTIC) and the Northern Colorado Intelligence Unit (NCIU), sponsored by the Loveland Police Department. This position plans, develops, organizes, and directs daily operations of both the NCRTIC and NCIU. The Manager supervises all assigned staff and collaborates with local, state, and federal public safety agencies, city and county departments, private sector partners, and other stakeholders to ensure effective and coordinated operations. Responsibilities include training and directing personnel in the use of advanced interactive technology systems to monitor, assess, and respond to emergency and criminal incidents. The Manager also leads the NCIU—an all-threats intelligence unit working in tandem with the NCRTIC—to enhance situational awareness and support public safety throughout the region. Reporting to the Assistant Chief of the Investigations Unit, the Manager serves as a primary liaison to law enforcement executives (e.g., chiefs and sheriffs), overseeing collaboration efforts, supervising multi-agency personnel, and coordinating the acquisition and integration of technologies to support NCRTIC and NCIU operations.

Salary Range of $130,737.57 - $189,569.54 with a hiring salary of $130,737.57 - $160,153.56 subject to applicable taxes and withholdings

To view additional police department specific benefits: https://www.lovgov.org/services/police/employment

Selection process timeline:

Oral Board Interview(s): TBD
Conditional Job Offer / Background Investigation: TBD

Tentative Start Date: TBD

Essential Functions:

• Provide strategic leadership and operational oversight of the NCRTIC and NCIU, including all staffing, systems, and interagency activities.
• Serve as the primary liaison to the Executive Officer Board (EOB), as well as to other police chiefs, sheriffs, and federal law enforcement partners to coordinate policy direction, funding priorities, and resource deployment.
• Proactively communicate significant events, system issues, or time-sensitive intelligence to executive leadership and command staff to support real-time awareness and decision-making.
• Oversee and participate in the work of staff and external personnel assigned to NCRTIC/NCIU programs and initiatives.
• Manage and review all requests, investigations, and intelligence products disseminated by the NCRTIC and NCIU.
• Work with partner agencies to identify and implement technologies supporting real-time intelligence sharing, video integration, digital evidence management, and other mission-critical capabilities.
• Coordinate with and supervise personnel assigned to the NCRTIC and NCIU by participating local, state, and federal public safety agencies.
• Develop and implement goals, objectives, policies, and performance metrics; ensure adherence to industry standards and regulatory compliance.
• Create and maintain operational manuals, technical guidance, and protocols.
• Manage staff scheduling, workload distribution, and task prioritization; lead recruitment efforts, conduct performance evaluations, provide coaching, and recommend disciplinary action when appropriate.
• Develop, manage, and administer the NCRTIC/NCIU operating budget; identify grant opportunities and alternative funding sources.
• Oversee vendor engagement related to technology platforms and service contracts; participate in contract development, renewal, and compliance review in coordination with agency procurement team
• Respond to complex requests from external entities concerning video or digital evidence systems; ensure lawful, policy-compliant system use.
• Ensure the continued operational readiness of NCRTIC systems and infrastructure, including coordinating repairs, managing work orders, and resolving technical issues to minimize downtime.
• Monitor changes in applicable laws, court decisions, and regulations, update policies and training materials accordingly.
• May be required to testify in court and provide witness testimony related to real-time crime center activities and law enforcement operations.
• Apply appropriate criminal justice and legal protocols in the collection, analysis, storage, and sharing of data, video, and intelligence products to ensure evidentiary integrity and policy compliance.
• Interpret and communicate relevant laws, policies, and procedures to staff and the public.
• Maintain accurate program records and prepare detailed reports, agreements, and correspondence; deliver briefings and formal presentations to stakeholders.
• Cultivate and maintain productive working relationships with internal staff, agency partners, vendors, and community members.
• Participate in regional and national professional development forums; incorporate emerging trends and best practices.
• Represent the NCRTIC and NCIU to criminal justice agencies, governing boards, community organizations, media outlets, and the public.
• Perform other duties as assigned.

INTERAGENCY COLLABORATION & STRATEGIC PARTNERSHIPS

• Serve as the central coordination point for all participating local, state, and federal agencies.
• Build and maintain strong relationships with police chiefs, sheriffs, and command staff to support collaborative operations.
• Facilitate onboarding and integration of personnel from partner agencies while ensuring adherence to NCRTIC/NCIU policies.
• Coordinate joint technology initiatives and shared resources to expand regional situational awareness and intelligence capabilities.
• Establish and maintain liaison relationships with other RTCCs and CAUs across jurisdictions to share intelligence strategies, tools, and best practices.
• Lead strategic planning efforts and interagency initiatives that promote data sharing, emergency response, and operational alignment.

QUALIFICATIONS

Knowledge of:

• Public administration, organizational management, and operational planning.
• Municipal budgeting practices and financial oversight.
• Federal, state, and local laws relevant to public safety and intelligence operations.
• Real-time information center and intelligence unit strategies and technologies.
• Report writing, data analysis, and effective presentation skills.
• Team leadership, conflict resolution, and staff development techniques.
• Intelligence-sharing platforms, surveillance technologies, and digital evidence tools.
• Radio communications procedures and codes used across Larimer County.
• Functions and jurisdictional roles of the Loveland Police Department, Fort Collins Police Services, Larimer County Sheriff’s Office, and affiliated agencies.
• Governance and interagency coordination models used by public safety organizations at all levels.

Ability to:

• Represent NCRTIC and NCIU interests with professionalism and political awareness.
• Exercise sound judgment in high-pressure or sensitive situations.
• Write comprehensive reports and deliver persuasive presentations.
• Supervise and mentor a diverse team of professionals.
• Design and implement policies and performance standards.
• Understand and integrate multiple agency workflows and priorities.
• Manage budgets and pursue grant opportunities.
• Maintain composure and make effective decisions under stress.
• Coordinate multiple complex projects simultaneously.
• Operate public safety systems and communicate clearly across various platforms.
• Navigate and interpret geographic mapping and navigation systems.
• Maintain confidentiality and appropriately handle sensitive information.
• Cultivate positive working relationships grounded in customer service principles.
• Collaborate with high-level law enforcement officials, lead cross-jurisdictional initiatives, and support region-wide technology integration.

EDUCATION & EXPERIENCE GUIDELINES

Education:

Bachelor’s degree in criminal justice, public safety, emergency management, public administration, or a closely related field.

Experience:

Five (5) years progressively responsible experience in law enforcement, intelligence unit, real-time crime center, or equivalent role in public safety or information-sharing operations required.

Three (3) years of supervisory experience required, preferably in law enforcement, public safety and/or intelligence unit.

Licenses/Certificates:

Possession of a valid driver’s license.

PHYSICAL DEMANDS & WORK ENVIRONMENT

Environment:

Work is performed in an office and real-time information center setting. May include nights, weekends, and holidays. Remote work, response to emergency operations centers, or on-site major incident deployment may be required.

Physical:

Must be able to sit or stand for extended periods; occasional bending, lifting, reaching, or twisting. Regular use of computers, phones, and communication systems. Must be able to speak clearly and engage in public presentations.

Vision:

Normal visual acuity, with or without correction.

Hearing:

Normal auditory capacity, with or without correction.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions. City of Loveland job descriptions are d esigned to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate.

Employment offers will be conditional on an extensive criminal background investigation, polygraph examination, psychological examination, and drug screening.

APPLICANTS WHO ARE UNSUCCESSFUL IN THE SELECTION PROCESS MAY APPLY FOR FUTURE OPENINGS.

The City of Loveland is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or sexual orientation. We encourage, value and respect diversity.

Beginning on 8/1/2023, The City of Loveland will begin participating in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit E-Verify.gov for more information.