Guest Ambassador-Marin County Fair

Job Description:

Guest Ambassador-Marin County Fair

Description

ABOUT US

The award-winning Marin County Fair is the County’s premier community event with over 120,000 attendees annually. Held annually over the 4th of July holiday, fairgoers enjoy five days of art, rides, concerts, fair food delights, shopping and so much more.

ABOUT THE POSITION

The Department of Cultural Services is looking for staff to work the upcoming Marin County Fair-July 2-6th, 2025. There are multiple contingent hire (temporary) positions in three (3) assignment areas:

Guest Ambassador (Front of House)
Guest-focused support scanning tickets. Monitors the admission of fair patrons, guests, staff, exhibitors and contractors for proper ticket or credential, before allowing them to enter. Operates ticket scanning equipment and provides guidance for other employees in its proper use. Provides excellent customer service to Fair patrons by answering questions and providing information. Bilingual skills in Spanish are highly desirable.

Guest Ambassador (Concerts)
Guest-focused support for seating patrons for nightly headliner concerts, Directing guests to restrooms, concessions, and other areas of the venue, answering any questions guests might have about the venue or the event, monitoring the crowd for any potential safety concerns and reporting them to appropriate personnel, and assisting in ensuring the venue is clean before and during the events. Bilingual skills in Spanish are highly desirable.

Ticket Ambassador (Box Office Event Attendant)
Guest-focused support for reprinting lost tickets. Operates ticketing computer and Software.
Provides excellent customer service to Fair patrons by answering questions and providing information. Walks up and down lines to assist guests in purchasing tickets on mobile devices.

SPECIAL REQUIREMENTS
Work schedules include weekends and evenings at Marin Center facilities. Must be available to work the duration of the County Fair: July 2-6th, 2025.

ABOUT YOU

QUALIFICATIONS

KNOWLEDGE OF

• Techniques for dealing with the public, individually and in groups.
• Standard theater practices and procedures, including patron seating assignment and the operation of standard equipment.

ABILITY TO

• Deal tactfully and effectively with visitors.
• Use current technology such as handheld computing devices and/or Point of Sale systems.
• Interpret, apply and explain regulations, rules, policies and procedures.
• Understand and carry out oral and written instructions.
• Maintain attention to detail and remaining calm while handling multiple activities or queries.
• Establish and maintain effective working relationships with those contacted in the course of the work.

The Minimum Qualifications are:
Previous work experience is not required. Some experience as an Usher and/or in a related field at public events or in other customer service settings is highly desirable.
Bilingual skills in Spanish are highly desirable.

IMPORTANT INFORMATION

Applicants are strongly encouraged to apply early in the process.

All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your governmentjobs.com account to view these emails.

Equal Employment Opportunity Employer: If you have questions regarding equal employment opportunities, please contact Roger Crawford, Equal Employment Opportunity Director, at 415-473-2095. If you have questions concerning this position announcement, please contact Dario Aguilar, Human Resources Analyst email: dario.aguilar@marincounty.gov

Pre-event training is expected to take place on June 26th.

To view all Marin County Fair positions and apply, please visit:

https://marinfair.org/jobs/

PLEASE NOTE: The benefits described herein do not apply to temporary (contingent) or to part-time employees that work less than 50%.

COUNTY OF MARIN BENEFITS: GENERAL
Below are some of the excellent benefits the County offers. More information about our benefits can be found on the Marin County's Benefits Homepage .

Paid Time Off : Competitive vacation accrual; 12 holidays per year; and generous sick leave accruals. Additional types of paid leaves are available for some bargaining units.

Health Plan : Choice of four health plans (two Kaiser HMOs, Western Health Advantage HMO, and an Anthem Blue Cross PPO) along with dental through Delta Dental PPO, and vision through Vision Service Plan (VSP). There is a County contribution toward the premiums (the contribution amount varies depending on coverage tier elected such as employee only, employee + 1, employee + family). Plus, the County offers excellent Life Insurance, Disability, Flexible Spending Plans, a Dependent Care Assistance Program, professional development and more.

Retirement : Defined benefit plan under the County Employees Retirement Act of 1937. More information can be found online at www.mcera.org.

IRS 457 Plan : Choice of pre-tax or post-tax (Roth) employee contribution up to the IRS annual maximum.

Retiree Medical : The County provides access to group health plan coverage to eligible retirees.

For specific questions regarding the employment process, please contact Human Resources at (415) 473-6104. For additional details about the benefits or retirement, please contact the Benefits Division at (415) 473-2197.

*IMPORTANT NOTE: Benefits described herein do not represent a contract and may be changed without notice.

Closing Date/Time: 5/22/2025 11:59 PM Pacific

Salary:

$20.62 Hourly