Associate Customer Service Representative

Job Description:

Associate Customer Service Representative

Description

DOR’s vision is to provide every customer the best experience every time.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

As a State of Missouri employee, you impact the well-being of Missouri’s communities every day. The Department of Revenue’s mission is to enhance the lives of Missourians by anticipating their tax needs. We strive to provide exceptional customer service, be good stewards of the people’s money, make data driven decisions, while fostering a positive work environment. Our team members live our values of integrity, service, respect, and community.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

• This position is a customer service position within our Collection and Tax Assistance Bureau. As a Garnishment employee, you will be responsible for: researching and preparing garnishment orders for execution, preparing said documents for service upon execution, and tracking success rate of garnishments served. In addition, you will answer calls, e-mails, chats and written correspondence regarding delinquent tax accounts.
  
  

Core Competencies:

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office and knowledge of computer systems and software
• Excellent organizational skills and attention to detail.
• Ability to work independently with discretion, sound judgement and knowledge of agency operations, policies and procedures.
• General knowledge of court procedures and policies, legal documents, laws and legal factors pertaining to the Court.
• Ability to understand and follow oral and written instructions.
• Ability to establish and maintain effective working relationships.
• Perform other duties as assigned

CORE COMPETENCIES NEEDED:

Computer Literacy Effective Writing Excellent Customer Service

Self-directed Attention to Detail Clear Communication

QUALIFICATIONS:

• Possession of a high school diploma or high school equivalency certificate
• Six or more months of experience in clerical or general office support work.
• Must be able to pass a fingerprint and background check

More reasons to love this position:

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.

Salary:

$34,999.68 per Year