Administrative Services Supervisor

Job Description:

Administrative Services Supervisor

Description

Administrative Services Supervisor

Department of Social Services

12 Months, Full-Time

Exempt, Pay Grade 32

VRS-Eligible, Benefits-Eligible

***THE LISTING ON THE ALBEMARLE COUNTY WEBSITE IS FOR ADVERTISING PURPOSES ONLY. APPLICATIONS FOR THIS POSITION MUST BE SUBMITTED THROUGH THE VA STATE WEBSITE FOUND HERE:

https://evqk.fa.us8.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/4082

Supervisory Responsibilities:

• Programmatic and employee performance responsibilities, including hiring, plans of assistance, and employment termination assessment and recommendation.

Essential Functions:

• Provides regular supervision over administrative personnel; interviews applicants for employment and recommends hiring and other personnel actions such as promotion and discipline;
• Manages and oversees the technical, professional, and administrative activities of the Navigator and the Emergency Relief Funds to support and assist clients in their use of agency and other resources.
• Oversees all reception activities for the department: walk-in appointments, switchboard, and deliveries; responds to and resolves difficult customer-related issues;
• Serves as the main point of contact between front desk responsibilities and other DSS units, which requires regular planning meetings with various groups;
• Creates and maintains a reception and customer service manual;
• Develops and recommends processes that improve effectiveness and efficiencies with other DSS managers and county staff to ensure cross-departmental coordination and cooperation;
• Collaborates with community groups to discuss programs and resources and develops/maintains cooperative relationships with public and private entities;
• Collects data related to customer service and programming initiatives, and creates reports as required;
• Performs other duties as assigned.

Competency: Knowledge/ Skills/Abilities:

• Comprehensive knowledge of standard office practices, procedures, equipment, and clerical techniques;
• Thorough knowledge of departmental functions, organization, and policies. Ability to establish and maintain effective working relationships with employees and the public as well as governmental officials;
• Thorough knowledge of the principles, methods, techniques, and practices of public assistance;
• General knowledge of supervisory principles and practices;
• Thorough knowledge of organizational development through teams and the skill/ability to work through teams;
• Skilled in MS Office products, including Excel;
• Ability to effectively manage complex customer situations;
• Ability to implement initiatives in support of departmental goals and vision.

Required Education and Experience:

• Bachelor’s Degree or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities;
• Workers in this position are required to drive and they must meet the eligibility requirements of the County’s safe driver policy. Workers must be willing to travel occasionally overnight and may be required to assist in managing emergency shelters for the public. The candidate may be subject to criminal history and central registry background checks.

Preferred Qualifications/Certifications:

• Previous work experience in a local department of Social Services.

Physical and Mental Requirements:

• Work is typically conducted in a standard office environment;
• Requires frequent sitting with occasional walking, lifting, and other limited physical activities;
• Regular contact with the public;
• Communication may require tact and discretion, cover confidential, sensitive, or controversial material, and reflect the need to motivate, persuade or influence individuals or groups.

Remote Work:

This position is not eligible for remote work. All County staff must maintain residence within the Commonwealth of Virginia.

The Salary Range:

The hiring range for this position is $31.46 - $34.78 per hour ($65,446 - $72,335 annually). Starting offer is based on applicable education beyond minimum requirements and internal equity. The position also provides excellent benefits including 12 paid holidays, paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, VRS retirement, and continuing education/training opportunities. This is a full time, FLSA exempt position. Internal candidates will receive pay adjustments in accordance with Local Government Personnel Policy, §P-60.

DEADLINE FOR APPLICATIONS: Position open until Friday, May 16, 2025.

Virginia Values Veterans:

Albemarle County is a Certified V3 organization.

EOE/EEO:

Albemarle County is an equal employment opportunity employer, and does not discriminate against any group or individual on the basis of race, color, religion, sex, sexual orientation, national origin, age or disability in regards to any aspect of employment policy and practice: recruitment, testing, selection, assignment, pay, conditions of work, training, leave, overtime, promotion, discipline, demotion, and separation.