Student Worker - Customer Care Center

Job Description:

Student Worker - Customer Care Center

Description

Job Title
Student Worker - Customer Care Center

Agency
Texas A&M Engineering Extension Service

Department
Infrastructure Training and Safety Institute

Proposed Minimum Salary
Commensurate

Job Location
College Station, Texas

Job Type
Student Worker

Job Description

Student Worker - Customer Care Center

$14.00/hour

2 Positions to be Filled

Location: College Station, Texas - RELLIS Campus

The Student Worker will be responsible for extensive data entry to enroll participants in TEEX training classes via the student management system, answer multi-line 800 call system telephones, respond to customer inquiries, initiate and complete class data entry and maintain class records folders for the Infrastructure Training and Safety Institute (ITSI).

Required Qualifications:

• High school diploma or GED, and current enrollment in a degree granting program at an accredited college or university.
  

Required Licenses/Certifications:

• Must have a valid motor vehicle operator’s license or ability to obtain within 30 days of employment.
  

Preferred Qualifications:

• Previous work experience in a customer service-related position.
  

Physical Requirements:

• Must be able to lift and move up to 20 lbs.
  

Knowledge, Skills, and Abilities:

• Working knowledge of Microsoft Office Suite, standard office equipment and personal computer.
  
• Be able to use multi-line phone system.
  
• Good keyboarding, communication and customer service skills.
  
• TEEX SMS/TIGRS system knowledge.
  

Equipment:

• Standard office equipment : computer, keyboard, multifunctional printer, telephone and fax machine.
  

Notifications:

• This position is security sensitive.
  
• This position requires compliance with state and federal laws/codes and Texas A&M University System/TEEX regulations and procedures.
  
• All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and Agency safety requirements.
  
• This position may require work beyond normal office hours and/or work on weekends.
  
• Ability to travel independently to other and/or remote locations by driving a personal or TEEX vehicle.
  
• This is a wage position established to accommodate a temporary organizational need. As such, TEEX does not guarantee any set number of hours or length of employment in this role.
  

Essential Duties, Tasks, and Percentages:

Customer Service Support - 100%

• Responds to customer inquiries and answer phones in a friendly and professional manner. Process
  
• Registers customers into SMS and all related paperwork for ITSI training classes.
  
• Processes and completes all class records within the TEEX required 14 business day time line.
  
• Assists with maintaining all ITSI class record folders.
  

Other Duties:

• Completes other duties as assigned.
  

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.