Animal Shelter Customer Service Representative I
City of Olathe Olathe, Kansas, United States
- Location: Olathe, Kansas, United States
- Categories: Animal Control or Services, Customer Service, Education and Training
- Job Type: Full Time
- Posted: Apr 22, 2025
Job Description:
Animal Shelter Customer Service Representative I
Description
If you are a current City of Olathe employee, please click this link to apply through your Workday account.Employment Type
Full Time
Job Summary
Do you want to work at a place where you make a positive difference in the community? If so, the Olathe Animal Care & Control team is hiring for the position of customer service representative. This full-time position will be the first point of contact for the public and provides support for all services at the shelter. The ideal candidate will be enthusiastic, welcoming, detailed oriented, collaborative, and dedicated to promoting the best life for our shelter pets and the adopting community!
Hourly starting pay based on experience: $16.50 - $17.06
For more details, review the full job details and requirements below.
The Animal Care & Control Customer Service Rep resentative is the first point of contact for a ssisting the public and providing support for shelter services.
Key Responsibilities
- Greets customers upon arrival with a friendly and welcoming attitude ; p rovides public support in person and by telephone ; responds to issues and complaints ; explains departmental policies, including pet licensing, pet adoption, redemption, gene ral ordinances, and other animal control - related inquires .
- Assists with the adoption process, animal claims , licensing fees, and other transactions while following cash handling p rocedures and protocols; helps with the intake of animals from citizens , scheduling surgery appointments, and managing the intake of animals for surgery.
- Maintains accuracy of animal database and associated records; provides statistical reports for users.
- Assists with rabies/vaccination clinics, licensing drives , donation programs , and volunteer programs ; supports the Veterinary C are team in delivering vaccination clinics and addressing other needs as required ; c ollabor ates with Animal Control off icers and the shelter care team .
Qualifications
Experience: Previous experience in customer service and handling animals is preferred.
Education: A high school diploma or equivalent is required .
Licenses & Certifications: A valid driver’s license and a favorable driving record are required .