IT Program Manager

Job Description:

IT Program Manager

Description

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus six (6) years of experience in a related field.
• Experience may substitute for education for up to 4 years.
• Master’s Degree in a related field may substitute for two (2) years of experience.

Licenses and Certifications Required:

• None.

Notes to Applicants
Overview of Position

The position of M365 Program Manager is responsible for leading the strategic direction, governance, and enterprise-wide adoption of Microsoft 365 applications for the City of Austin. This inaugural role will focus on aligning the M365 platform with citywide business goals to enhance collaboration, productivity, and digital transformation across departments.

Primary responsibilities include developing and executing a comprehensive M365 application strategy, overseeing implementation and training initiatives, and establishing governance models that support standardization and compliance. The Program Manager will partner closely with internal stakeholders, M365 user groups, and advisory boards to identify business use cases and lead change management efforts that drive user engagement and adoption.

In addition, the role will monitor usage trends, adoption metrics, and emerging platform features to proactively enhance M365 capabilities, while collaborating with IT teams to ensure data governance, security, and best practices are upheld.

The M365 Program Manager is expected to foster a culture of innovation and continuous improvement, serve as a liaison between business units and technology teams, and act as a trusted advisor on digital workplace solutions.

This position may be responsible for a full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

The role is remote; however, onsite presence may be required as operational needs determine and be available for on call.

About the Department:

The City of Austin Communication and Technology Management ( CTM ) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy.

Travel:


If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Application Instructions:

In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position. NOTE : A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted.

All interviews are being conducted over the phone, Microsoft Teams Phone (no video required) or virtually via Microsoft Teams (video required).

Post Interview Verification: If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference.

Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more!. Click here for more information.
Pay Range
$48.38 - $66.04

Hours
Monday - Friday: 8:00 a.m. - 5:00 p.m.

Must reside in the state of Texas. The role is remote; however, onsite presence may be required as operational needs determine and be available for on call.
Job Close Date 04/28/2025 Type of Posting External Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 5010 Old Manor Rd, Austin, Texas 78723 Preferred Qualifications
Preferred Experience:

• Experience leading enterprise-wide Microsoft 365 (M365) programs focused on application strategy, governance, and user adoption across a large or public sector organization.
• Proven success implementing and managing organizational change initiatives, including training and engagement strategies that drive adoption of collaboration tools.
• Strong background in stakeholder engagement and facilitation, with experience working across departments to align digital tools with business needs, compliance requirements, and operational goals.
• Experience with contract and vendor management, including oversight of Microsoft 365-related services, licensing agreements, renewals, and collaboration with procurement teams to ensure alignment with strategic goals and compliance standards.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Manages and ensures successful delivery of critical and high-risk initiatives/programs. Plans and facilitates project work efforts to deliver on time, in budget, and within scope in accordance with business priorities. Reports on overall performance and progress of City-wide programs/initiatives and ensures project requirements are met. Collaborates with project managers to execute project plans and identify & coordinate resource needs. Evaluates and manages trade-offs between project size and complexity, cost, urgency, risk, and stakeholder value. Leads cross-functional meetings and foster teamwork, drive escalation and resolution of issues. Partners with stakeholders to define success metrics, and ensure effective, high-quality program and project outcomes that produce value. Tracks program status and manages program team complexities to mitigate issues & risks. Ensures programs adhere to City IT project methodology compliance standards. Ensures program execution resources collaborate and operate efficiently and effectively together to meet the program goals and objectives.

Responsibilities- Supervision and/or Leadership Exercised:

• May be responsible for the full range of supervisory activities: selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of project management methodologies (for example, that of the PMI , PRINCE2 and agile approaches) and PLC stages.
• Knowledge of systems development life cycle concepts and methodologies.
• Knowledge of project planning/scheduling tools (for example, Microsoft Project and Open Workbench).
• Knowledge of emerging tools and technologies in information technology and their applications to business processes.
• Knowledge of methods and practices for defining project strategy and plan, driving continuous improvement, and defining and operationalizing project roadmaps.
• Knowledge of contract types, contract procurement and administration processes, and building proposals.
• Knowledge of the principles and methods to identify, analyze, specify, design, and manage functional and infrastructure requirements.
• Skill in risk management, performance measurement, resource management, quality assurance, planning and scheduling, budgetary, project tracking and reporting, and contract management.
• Skill in leading quality assurance and contract management skills.
• Ability to make sound, well-informed, and objective decisions; perceives the impact and implications of decisions.
• Ability to remove barriers and enable teams to complete their objectives.
• Ability to build team spirit to sustain cooperative working relationships.
• Ability to train, coach, and mentor the team.
• Ability to vary styles of interaction to match the needs of a variety of business and technical audiences.
• Ability to resolve conflict by effectively dealing with disagreements and handling emotionally charged individuals.
• Ability to make decisions independently and to assume higher-level leadership responsibilities in critical situations.
• Ability to monitor shifting regulatory and geopolitical factors that can have an impact on project/portfolio success.
• Ability to adhere to required compliance to all change management policies and procedures.
• Ability to adhere to required compliance to all information security policies and procedures.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The mimimum qualifications for the IT Program Manager are: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus six (6) years of experience in a related field. Experience may substitute for education for up to 4 years. Master's Degree in a related field may substitute for two (2) years of experience. Do you meet the minimum qualifications for this position?

• Yes
• No

* Do you have the ability to travel to multiple sites as part of the regular job duties?

• Yes
• No

* This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Check

* Please describe your experience leading enterprise-wide Microsoft 365 (M365) programs focused on application strategy, governance, and user adoption across a large or public sector organization.
(Open Ended Question)
* Please describe your experience implementing and managing organizational change initiatives, including training and engagement strategies that drive adoption of collaboration tools.
(Open Ended Question)
* Please describe your background in stakeholder engagement and facilitation, with experience working across departments to align digital tools with business needs, compliance requirements, and operational goals.
(Open Ended Question)
* Please describe your experience with contract and vendor management, including oversight of Microsoft 365-related services, licensing agreements, renewals, and collaboration with procurement teams to ensure alignment with strategic goals and compliance standards.
(Open Ended Question)


Optional & Required Documents

Required Documents Optional Documents