Associate Eligibility Specialist Lead

Job Description:

Associate Eligibility Specialist Lead

Description

Job Posting Closes at 11:59PM on:
04/27/25
Division:
Community Assistance Division
Management Level:
Individual Contributor
Scheduled Weekly Hours:
40
Benefit Eligibility:
This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

The Jefferson County Department of Human Services is seeking a customer-focused, detail-oriented individual to join the Community Assistance Division (CAD) as an Associate Eligibility Specialist Lead. This role involves training and supporting the Associate Eligibility Specialists (AES) in public benefits programs, including Food, Medical, and Cash Assistance, ensuring compliance with county, state, and federal regulations.

SCHEDULE:

This schedule for this position may be 5/8s (8-hour workdays Monday-Friday) or 4/10s (10-hour workdays Monday-Thursday) to be determined at time of hire based on business need.

The position is primarily on-site in Golden with some opportunities to work remotely.

COMPENSATION:

Anticipated Hiring Range: $ 25.27-$28.50 USD Hourly

Compensation will be determined based on education, experience, and skills.

BENEFITS:

Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement and more. For more information, click here for our Total Rewards summary.

ESSENTIAL DUTIES:

• Team Leadership: Train and support a team of AES, managing high volumes of inbound and outbound calls, resolving client concerns, and ensuring performance goals are met. Assist with calls as needed.
• Process Supervision: Oversee the team’s data entry, application processing, and document management within CBMS and workflow systems. Ensure adherence to procedures and assist with application initiation and renewals.
• Training & Support: Assist with training new AES and ES staff, and interns, create training resources, and provide guidance in complex cases. Respond to daily inquiries and provide ongoing support.
• Audit & Case Research: Guide staff in managing case files on audit lists, ensure proper file documentation, and communicate with internal teams to resolve case issues.
• Client Interaction: Act as the point of contact for walk-in clients, ensuring effective referrals to appropriate services and handling face-to-face customer requests.
• Collaboration & Reporting: Assist with report preparation under federal and state guidelines, collaborate with internal teams and partner agencies, and coordinate with supervisors to redistribute workloads during absences.

Additional Responsibilities:

• Collaborate with other divisions and external partners to resolve client issues.
• Perform interim duties when supervisors are unavailable, ensuring smooth team operations.
• Take on additional duties as assigned.

QUALIFICATIONS:

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Minimum Qualifications:

• Minimum of Three (3) years’ work experience in eligibility for Medicaid, Food Assistance, Colorado Works and/or Adult Financial programs.
• High School diploma or GED.
• Please note that an equivalent combination of education and experience is acceptable.

Preferred Qualifications:

• Associate’s or Bachelor’s degree in human services, call center experience, and previous eligibility determination experience.
• Strong leadership qualities to inspire and motivate others.
• Exceptional customer service skills, ensuring a positive experience for clients.
• Excellent communication skills, both written and verbal.
• Ability to collaborate with teams and partners to achieve shared goals.
• In-depth knowledge of eligibility programs (Food, Medical, and Cash Assistance).
• Critical thinking skills to solve problems effectively.
• Ability to adapt quickly in a dynamic, high-volume environment.
• Proficient Spanish speaking abilities preferred for role.

ADDITIONAL JOB INFORMATION:

• Offer of employment contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references.
• Current Jefferson County employees must apply through their employee profile in Workday.
• In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

APPLICATION:

Qualified applicants are encouraged to apply immediately. All applicants must submit an online employment application by 11:59PM on the posted cut-off date. Follow this link to apply now: Jefferson County Colorado Career Opportunities

A resume and cover letter submitted with your application are encouraged but will not substitute for the information requested on the application. Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team if selected. To view the status of your application, please log into your candidate portal .

For more details on the recruitment process, please visit: https://www.jeffco.us/1860/FAQs

Questions? Contact the Jefferson County Recruitment Team at 303-271-8420 or CareerTalent@Jeffco.us

Education:

Experience:
Work Experience: Minimum three years

Certifications:

Languages:

Category:
Health & Human Services