Desktop Engineer

Job Description:

Desktop Engineer

Description

Job Characteristics

***OPEN & PROMOTIONAL JOB OPPORTUNITY***
Desktop Engineer

***A 5% salary increase is scheduled for July 7, 2025***

The City of Concord is currently seeking to fill one Desktop Engineer vacancy in the Information Technology Department.

The Information Development Department:
The mission of the Information Technology Department is to ensure Concord’s technology portfolio provides the appropriate set of tools required for delivering high-quality services to internal departments, Concord residents, and other agencies in a consistent manner sustainable over the 10-year budget horizon.

What you will be doing:

• Leading and inspiring a team of Service Desk Technicians to deliver exceptional desktop support services across the organization.
• Developing and delivering technical trainings and documentation to empower technology users.
• Maintaining an up-to-date inventory of all IT assets and overseeing asset lifecycle replacement project.
• Participating and making recommendations for IT planning and improvement projects.
• Administering and maintaining Active Directory ensuring secure and efficient user authentication and access control.
• Monitoring and managing the IT ticketing system, ensuring timely resolution of user request and incidents.
• Diagnosing and resolving hardware and software issues to ensure minimal disruption to customers.
• Designing and implementing scripts to automate software deployment and streamline repetitive tasks.

We are looking for someone who:

• Is passionate about Information Technology
• Has experience leading and directing the work of others.
• Has excellent oral and written communication skills and can effectively coordinate with stakeholders and third party vendors
• Displays a strong desire to provide outstanding customer service, with excellent listening and communication skills
• Has the ability to stay abreast of technological changes and best practices, making recommendations for changes or improvements to systems
• Displays honesty, adherence to principles, and personal accountability
• Embraces, promotes, and is guided by the City's Mission, Vision and Values

What we offer:
The City of Concord offers the opportunity to take part in a collaborative and exciting work experience, where you can grow in your career while working alongside the community to make Concord a city of the highest quality. The City is an employer that invests in its employees’ professional and personal development, values work-life balance, is dedicated to employee wellness and provides numerous benefit and retirement options, to include the following:
• Participation in CalPERS pension, tiered based on date of hire
• A variety of health care plans or a cash-in-lieu benefit of $200 if waiving coverage
• City-paid dental insurance; employee-paid vision insurance
• Vacation accruals starting at 10 days per year, 12 days sick leave per year, and 11 paid holidays per year
• Generous tuition reimbursement program
• 457 deferred compensation plan
• Flexible spending accounts (FSAs) for healthcare, dependent care and commuting costs
• Life and disability insurance
• A wellness program that offers annual health expos, health and nutrition education, as well as a variety of mental health resources

*Salary is negotiable within the advertised range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found at www.cityofconcord.org .

SELECTION PROCESS
1. Submit a completed City of Concord application and the required supplemental question responses online at www.cityofconcord.org . Only application materials submitted online during the filing period will be accepted.
2. All qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications for the position will be invited to a panel interview. If you are selected to participate in the panel interview and are unavailable, we regret that we will not be able to reschedule you.
3. Candidates that pass the panel interview will be placed on the hiring list, based on rank, for further consideration to fill the current regular vacancy, as well as others occurring over the next 12 months.

Conviction History and Background Investigation:
If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord.

Appointments to this position are also subject to a polygraph and background investigation coordinated by the Concord Police Department. The following list describes some areas that are covered in the investigation.

•Your relatives, references, and acquaintances are asked to comment on your suitability for the position.
•The information supplied regarding your educational history is examined and verified.
•You must list a history of your residences.
•Your work history and experience are examined with regard to your dependability, relationships with fellow workers, trustworthiness, and general job performance.
•Military service records are subject to verification.
•The background investigation considers your management of personal finances (however, being in debt does not automatically disqualify you).
•Your criminal, driving, and insurance records are evaluated. Felony convictions will be grounds for disqualification from the selection process.
•If you have a history of recent or prolonged use of illegal controlled substances (i.e., Cocaine, Methamphetamine, Marijuana, etc.), you may be dismissed from the process.
Deliberate misstatements or omissions can and often will result in your application being rejected, regardless of the nature or reason for the misstatements/omissions. In fact, the number one reason individuals fail and/or are disqualified during the background investigation is because they deliberately withhold or misrepresent job-relevant information. Applicants must be truthful in all phases of the process and promptly submit documentation when requested.

Helpful tips when applying:
• It is important to carefully read the complete job bulletin before submitting your application so you are aware of all requirements of both the position and the process.
• When preparing your application, consider reviewing the job announcement and classification specification so that you may emphasize work experience relevant to the position for which you are applying.
• Job duties should be an accurate reflection of the work you completed. Copying and pasting from your job description is not recommended as there may be duties listed that you did not perform.
• Answer all required supplemental questions completely and honestly. The information you put in the supplemental questionnaire must also be verified in your work history so if you say you have certain experience in the questionnaire, make sure we can see it listed in your job history as well so we know where you performed those functions and for how long.
• Carefully review your application prior to submittal to ensure its content is accurate and all required documents are attached, and submit it before the closing date

Examples of duties include, but are not limited to

Plans, organizes, leads, and performs activities related to systems analysis and programming operations.Applies City and departmental policies, procedures, rules, and regulations pertaining to the work; analyzes work requests and sets work priorities, advises with regard to work appraisals and performance evaluations; recommends official disciplinary actions as necessary; identifies and/or recommends solutions to employee complaints.Confers with departments to determine system functions and desired results; and to resolve problems.Analyzes program problems and changes in requirements; identifies alternatives and improvements; recommends improvements as needed.Develops standards and guidelines to ensure compliance for program documentation, security, design, coding and testing.Acts as project manager on complex system and programming assignments.Provides technical guidance; trains and assists departmental users on using the computer system.Coordinates system and programming activities with other City work units and with City goals.Administers citywide relational Oracle database.Promotes the City's Mission to make Concord a city of the highest quality by providing responsive, cost-effective, and innovative government services; understands and subscribes to the Vision and Values Statement adopted by the City.Performs other work as assigned. To view the full class specification for the position of Senior Systems Analyst (working title: Desktop Engineer), please visit www.governmentjobs.com/careers/concord/classspecs

Qualifications

Knowledge and Abilities

Considerable knowledge of patterns and trends in computer technology with emphasis on structured design, analysis, relational databases, and programming techniques; of uses, capabilities, characteristics and limitations of computer systems and of various modern computer languages for business applications.

Ability to lead and perform systems analysis and programming activities; to learn and effectively apply related equipment, policies, procedures, and practices affecting systems and programming activities; to identify ways of achieving improvements and efficiency in a fashion responsive to needs of users; to develop and maintain appropriate documentation; to maintain the confidentiality of sensitive information; to communicate effectively orally and in writing; and to establish and maintain cooperative and effective relationships with those contacted in the course of work.

Education/Experience

Education: Possession of a Bachelor's Degree in Computer Science or related discipline.

Experience: Three years of increasingly responsible employment in systems and application programming; preferably including responsibility for leading the work of others.

Other

A valid California Driver's License and a satisfactory driving record are conditions of initial and continued employment.

EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date.

The City of Concord takes pride in offering a generous benefits program that provides flexibility for the diverse and changing needs of our qualifying employees.

For a complete overview, click here .
Below is a brief listing of what the City offers:

• Dental & Vision Insurance
• Employee Assistance Program
• Health Insurance
• Holidays
• Life Insurance
• Pre-tax Savings Benefits
• Retiree Medical (3 levels based on date of hire)
• Retirement Program
• Short-term Disability*and Long-term Disability
• Social Security/Medicare
• Vacation & Sick Leave

*Not available for sworn personnel.

Closing Date/Time: 5/5/2025 11:59 PM Pacific

Salary:

$102,918.40 - $131,352.00 Annually