Business Process Consultant Senior

Job Description:

Business Process Consultant Senior

Description

Minimum Qualifications

• Graduation with a Bachelor’s degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years.

Licenses or Certifications:

None.
Notes to Applicants

JOB PREVIEW :

The Business Process Consultant Senior leads high-impact, cross-functional initiatives aimed at enhancing the strategic direction, efficiency, and performance of the department. This position is responsible for guiding executive leadership through strategic planning, process innovation, and performance measurement efforts. It plays a critical role in analyzing and presently business and technical solutions, managing organizational change, and supporting data-driven decision-making at the highest levels of the organization. The role also involves developing and refining methodologies for internal consulting services, managing complex projects, and providing leadership to Business Process Consultants and technical staff. As a key advisor to executives, the position ensures that departmental goals align with measurable outcomes and organizational priorities.

Additional regular duties include conducting stakeholder analyses, leading performance reviews, forecasting data resource needs, and identifying opportunities for operational improvement. The position is accountable for the success of strategic initiatives and supervises a multidisciplinary team of two through all phases of project delivery, from initiation to implementation and evaluation.

When completing the City of Austin employment application:
The City of Austin employment application is an official document. Please be sure that your
application is a reflection of your entire work history.

• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates.
• Please include contact information from previous employers and ensure your application is completed thoroughly.

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
• And are in the military or a veteran, you will need to provide a copy of your DD- 214 prior to confirming a start date.
• This position requires a criminal background investigation.

Benefits:
Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click Here

Benefits:
Working with the City of Austin provides a number of health and welfare benefits such as low-cost
medical, dental, vision, paid leave time, a highly competitive retirement plan, training
opportunities and more. Please click HERE for more information.

Travel:
If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
Pay Range
$37.63 - $47.98

Hours
Monday - Friday; 8:00 a.m. - 5:00 p.m. (Core Business Hours)

Telework opportunities may be available after an initial training period. Work schedules are implemented to meet the requirements of the department and are subject to change based on business needs.

Staff eligible to telework must be in the office for at least 40% of their scheduled work week.
Job Close Date 05/01/2025 Type of Posting External Department Economic Development Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 5202 East Ben White Blvd, Suite 300 Preferred Qualifications

• Work experience strategic planning, performance measurement, or business process improvement.
• Certification in Lean Six Sigma, Project Management Professional ( PMP ), or Process Change Management.
• Experience working within municipal or public sector environments.
• Proficiency in data visualization and analysis tools (Power BI and Excel)

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Leads multiple, cross-functional, large projects, initiatives and teams. Reviews, coaches and evaluates the work of Business Process Consultants and Technical staff. Advises Executive Management team in defining and identifying key measures and performance targets. Facilitates the development of stakeholder analysis and communication plans for process improvement teams. Makes recommendations to project teams and recommend organizational change utilizing appropriate talent. Identifies, collects, and researches to complete data analysis. Plans needs and forecasts resources for specific tasks and makes specific assignments to Business Process Consultants and/or staff. Accountable for achievement of goals of the division. Identifies talent to fulfill support roles, establishes relationships quickly and gather needed resources to ensure successful processes. Develops solutions to critical business issues and presents alternatives to executive management. Communicates project status to sponsors, stakeholders, and the rest of the department. Responsible for creating/revising models and methodologies which support consulting services. Develops project work plans and performs project management.

Responsibilities- Supervision and/or Leadership Exercised:

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
• Knowledge of performance measures.
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models.
• Knowledge of leadership methodologies and supervisory responsibilities.
• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic.
• Skill in providing internal consulting services.
• Skill in project management methods.
• Skill in handling conflict resolution to changes of current processes.
• Skill in negotiation of projects and program initiatives.
• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders’ expectations.
• Ability to look at situations systematically.
• Ability to work independently and with teams.
• Ability to understand, interpret and apply detailed and complex information.
• Ability to manage implementation of recommendations.
• Ability to lead and manage a multi-discipline workforce.

Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for the position of Business Process Consultant Senior require graduation from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years. Do you meet all of the requirements listed?

• Yes
• No

* Do you have work experience in strategic planning, performance measurement, and/or business process improvement?

• Yes
• No

* Do you have or had one of the following certification(s): - Lean Six Sigma; - Project Management Professional (PMP); - Process Change Management.
(Open Ended Question)
* Describe your proficiency in data visualization and analysis tools (e.g., Power BI, Excel).
(Open Ended Question)
* Do you have experience working within municipal or public sector environments?

• Yes
• No

Optional & Required Documents

Required Documents Optional Documents