Asset Management Business Analyst

Job Description:

Asset Management Business Analyst

Description

Summary

King County’s Department of Natural Resources and Parks (DNRP) Water and Land Resources Division (WLRD) is accepting applications for a Business Analyst role within the Data and Analytics Unit. This role is ideal for individuals who thrive at the intersection of people, process, and technology. The Business Analyst will train and support users in Cityworks, promote quality data practices, and analyze business workflows to improve functionality, efficiency, and integration. While primarily remote, the position offers meaningful opportunities to build strong connections with colleagues across programs and departments. It also offers the chance to develop a deep understanding of stormwater operations and data systems, while designing elegant, practical solutions to streamline workflows and solve real-world problems. As part of a dynamic and collaborative team, you will contribute to effective stormwater management and help ensure compliance with critical environmental regulations.

This is a unique opportunity to support environmental protection, enhance community services, and drive operational excellence while deepening your expertise in business analysis and asset management systems. You’ll gain hands-on experience with the Stormwater Services Section’s implementation of Cityworks AMS, working at the intersection of technology, data, and environmental stewardship. For those eager to learn and grow, this role offers exposure to passionate colleagues across broad areas of expertise, cutting-edge tools, innovative problem-solving, and the chance to shape data-driven decision-making in support of vital stormwater initiatives.

About the Role:

The Business Analyst will play a key role in improving workflow centralization, enhancing system functionality, and providing user support for stormwater data and reporting processes. This position will support the implementation and optimization of the Stormwater Cityworks Asset Management System (AMS) while ensuring compliance with National Pollutant Discharge Elimination System (NPDES) permit requirements. Additionally, the Business Analyst will help maintain system integrations, improve coordination with other County data platforms, and expand user support capabilities to enhance efficiency and effectiveness across stormwater management operations.

This position performs work remotely and onsite.
Who is Eligible:
This position is open to the public, but first consideration will be given to all current King County PROTEC Local 17A bargaining unit employees eligible for a lateral transfer (transferring within the Business Analyst classification and having passed probation).

About the Team:

The Data and Analytics Unit develops and maintains key information systems that support daily King County operations and environmental initiatives. Our team plays a central role in implementing the WLRD Strategic Data Plan to improve operational effectiveness, accountability, and cross-program integration through tools like GIS, Asset Management Systems (AMS), and Customer Relationship Management (CRM). We are the product managers for numerous essential datasets, such as King County’s fish passage, hydrography, noxious weed, and stormwater infrastructure inventories. While housed in the Water and Land Resources Division (WLRD) Director’s Office, our resources support many departments and partners, such as Department of Local Services, Permitting Division, and Washington State Department of Ecology. Our work builds robust, authoritative datasets that form the backbone of AMS implementations in other departments such as Stormwater Services Section (SWS), Roads Services Division, King County International Airport, and Parks Division. These datasets also facilitate complex spatial analyses and drive insights in reports and dashboards. Through these efforts, we support colleagues in delivering high-quality public service, advancing equity and social justice, and promoting environmental stewardship across the division and county.

With the addition of this position, the unit will enhance its capacity to support National Pollutant Discharge Elimination System (NPDES) permit compliance, complete workflow centralization within the Stormwater Cityworks AMS, and improve system functionality and integrations with other platforms. This role will train and support users, provide quality data controls, streamline workflows, and optimize data sharing in Cityworks. This role joins fellow Cityworks development team members in continuously improving user experience, increasing program efficiency, and strengthening King County’s environmental and stormwater management efficacy.

Commitment to Equity, Racial and Social Justice:

King County, named after Dr. Martin Luther King, Jr., is a diverse and vibrant community that represents cultures from around the world. Our True North is to create a welcoming community where everyone can thrive. We prioritize equity, racial and social justice, making it a foundational and daily expectation for all employees. As a Business Analyst you will actively apply these principles in all aspects of your work. Learn more about our commitment at http://www.kingcounty.gov/equity .

Apply now for a rewarding career at the Water and Land Resources Division (WLRD) of King County Department of Natural Resources & Parks (DNRP). Join our talented workforce in protecting and restoring the natural environment and promoting more resilient, sustainable, and equitable communities. Enjoy training, comprehensive benefits , and growth opportunities.

Job Duties

What You Will Be Doing:
Onboard and train employees to use Cityworks Asset Management System (AMS). Provide general customer support with software, hardware, and field setups. Encourage best practices for data efficacy and workflow efficiency. Coordinate and facilitate at least monthly, hybrid drop-in help sessions and demonstrations. Troubleshoot technical issues as needed. Analyze and document business workflows. Maintain an organized feature backlog and user communication/resource platforms. Create clear and visual documentation of business needs, process maps, test cases, user manuals, training content, and other standard operating procedures. Exemplify and promote best practices in Microsoft Azure DevOps. Support quality data-driven decisions for compliance, water quality, and equity goals. Ensure data reliability. Perform data quality control. Build relationships and trust with program managers and users to encourage questions and feedback. Collaborate with internal and external partners to improve user experience and business needs. Centralize workflows, make data meaningful and accessible, improve data accuracy, and optimize systems. Configure and customize Cityworks to implement both requested improvements and new workflows.Integrate workflows between the Stormwater Cityworks AMS and other systems. Improve data visibility and accountability with other County implementations of Cityworks, other County asset management systems (e.g., Lucity), the King County Stormwater GIS asset inventory, and WLRD Customer Relationship Management (CRM).

Experience, Qualifications, Knowledge, Skills

Qualifications You Bring:

• Bachelor’s degree in Computer Science, Geosciences, Data Science, or a related field, and at least two years of experience working with GIS-centric asset management technologies (such as Cityworks or Cartegraph AMS); OR an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
• Demonstrated experience in business analysis, including eliciting and documenting requirements, translating needs into solution approaches, and facilitating meetings for analysis, user testing, and training.
• Proficiency in asset management systems, including configuration, user support, and workflow optimization.
• Basic understanding of GIS principles and spatial data concepts, as applied to GIS-integrated asset management systems.
• Basic understanding of database and programming principles, including best practices.
• Strong communication and collaboration skills, including the ability to work effectively with cross-functional teams, build relationships, bridge differences, and provide constructive feedback to support data quality.
• Demonstrated ability to analyze, troubleshoot, and resolve system issues to maintain data integrity and system reliability.

Competencies You Bring :

• Customer Focus - building strong customer relationships and delivering customer-centric solutions.
• Collaborates - building partnerships and working collaboratively with others to meet shared objectives.
• Tech Savvy- anticipating and adopting innovations in business-building digital and technology applications.
• Optimizes Work Processes- knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Manages Complexity - makes sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems.
• Communicates Effectively - develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

It Would Be Great if You Also Bring:

• Experience with data management principles, including integrating asset management systems (e.g., Cityworks or Cartegraph AMS) with other data sources or platforms to improve workflow efficiency and data accessibility.
• Experience with business process improvement techniques, particularly in a government utility or asset management setting, with a focus on transitioning decentralized data (e.g., spreadsheets, personal databases) into enterprise-level systems.
• Understanding of project management methodologies and continuous improvement practices, particularly in asset management or software development environments.
• Experience with telemetry and/or automating data quality controls through scripting
• Experience with data visualization and reporting tools (e.g., Power BI or similar platforms) to effectively communicate insights and support data-driven decision-making.
• Familiarity with environmental regulations, such as the National Pollutant Discharge Elimination System (NPDES) permit, and their impact on data management and reporting.

Supplemental Information

Working Conditions:

• Remote and Onsite Work Details: Employees in this role work remotely from a home location, with onsite reporting requirements typically one day per week. The frequency of onsite work is determined by business needs and may be adjusted accordingly. Onsite reporting locations may be at various King County worksites including the collaboration space at King Street Center (201 S. Jackson St, Seattle, WA 98104). This work arrangement promotes work-life-balance and reduces carbon footprint under the department’s vision of Green Where We Work.
• Remote Work Location Requirement: Employees must reside in Washington State and be within a reasonable distance to King County worksites to meet onsite reporting requirements.
• Work Schedule: This full-time position works a 40-hour work week. This position is exempt from the overtime provision of the Fair Labor Standard Act (FLSA) and is not overtime eligible.
• Union Representation: This position is represented by Professional and Technical Employees, Local 17 (PROTEC17).

Application and Selection Process: We welcome applications from all qualified applicants. We value diversity, diverse perspectives and life experience and encourage people of all background to apply.

Application materials will be screened for clarity, completeness and alignment with the experience, qualifications, knowledge, and skills essential for this role to determine which candidates may be invited to participate in one or more panel interviews.

To apply, submit a:

• Complete Application
• Resume
• Cover Letter

Note: Additional documents won't be considered during minimum qualification screening.

Who to Contact: For more information regarding this recruitment, please contact Morgan Knight Hermann, Human Resource Analyst - Senior, at 206-477-9092 or mhermann@kingcounty.gov .

Discover More About the Division: Visit our website .

Discover More About DNRP: Visit our website , explore an interactive map of our recent accomplishments and check us out at Facebook , X (formerly Twitter) , LinkedIn , TikTok , Instagram , YouTube and Keeping King County Green News .

Sign up for Job Alerts to be notified of additional career opportunities with King County. Select the Natural Resources category for DNRP opportunities and explore other categories of interest.
Forbes named King County as one of Washington State's best employers.Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact the recruiter listed on this job announcement.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12paid holidays each year plus twopersonal holidays
• Generous vacation and paid sick leave
• Paid parental,family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page .

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

Closing Date/Time: 4/25/2025 11:59 PM Pacific

Salary:

$106,106.21 - $134,495.71 Annually