Customer Service Representative - Early AM Shift

Job Description:

Customer Service Representative - Early AM Shift

Description

If you are a current City of Olathe employee, please click this link to apply through your Workday account.

Employment Type
Part Time (20 to 29 hours with KPERS benefits)

Job Summary

Are you an early riser that loves people? Do you enjoy problem solving and have a talent for organization? If you want to put your early-bird habits and love for helping others to work for you, the City of Olathe is looking for an outgoing individual to handle a variety of responsibilities as part of our Customer Service team. This position covers the morning shift at the front desk of the Olathe Community Center. If you want to be part of a team that focuses on continuous improvement, innovation and collaboration while providing valuable assistance to the Olathe public, this job may be just the fit for you!

This position works 25-29 hours a week and is eligible for voluntary benefits along with enrollment into the state retirement system (KPERS), employee contributed 457 program, 8 weeks Paid Parental Leave, and much more.

HOURS: 4:45 AM - 10:30 AM (MON-THURS) and 9:45 AM - 3:45 PM (SUN)

STARTING PAY: $17.50 - $18.43 AN HOUR BASED ON EXPERIENCE

For more details, review the full job details and requirements below.

The Customer Service Representative I performs a wide variety of customer service-related functions such as handling a high volume of telephone calls, processing POS transactions, assisting customers with inquiries, and resolving customer issues. The Customer Service Representative is part of a job progression that includes Customer Service Representative I, II, III.

Key Responsibilities

• Oversees check out of sports equipment and maintains documentation and collateral; u ses multiple software tools and systems to complete work.
  
• Follows facility policies and practices; monitors customer access to facility and programs and enforces policies with respect and consistency.
  
• Processes and verifies minor, adult, and day waivers accurately and efficiently.
  
• Manages lost and found items and logs.
  

Qualifications

Experience: Two years of customer service and administrative experience is required along with excellent computer skills including proficiency with Microsoft Office basic functions. The successful candidate will also need strong customer service, time management, and organization skills.

Education: A high school diploma or equivalent is required.

Licenses & Certifications: None

Language: Proficiency with verbal and written English language required. Additional proficiency with Spanish preferred.

Environmental or Physical Demands: May be required to lift at least 20 lbs.