Fleet Service Center Supervisor - Vehicle Services

Job Description:

Fleet Service Center Supervisor - Vehicle Services

Description

Minimum Qualifications
Education and/or Equivalent Experience:

• The position requires five (5) years of direct work experience involving the maintenance and repair of complex mechanical equipment, with two (2) years in a supervisory or lead capacity.
• Combination of equivalent experience and education may substitute for the minimum qualifications

Licenses or Certifications:

• If required, must obtain an appropriate Commercial Driver’s License ( CDL ) within ninety (90) days of employment with the City.

Physical Requirements:

• Essential duties are performed in a service center environment with exposure to a variety of motorized equipment, spare parts, tools, oil and lubrication, corrosive liquids, and other potentially hazardous materials.
• Incumbent may be exposed to loud noises, warm and cold conditions, standing for long periods, some stooping and bending, and lifting up to thirty-five (35) pounds.
• Individuals need to have good eye-and-hand coordination and read and write in dimly lit conditions

Notes to Applicants
Applicants are expected to follow all directions as listed in this job posting.

The Fleet Service Center Supervisor is located in Fleet’s Vehicle Services & Emerging Technologies division and Interprets and enforces City and Fleet policies and procedures, prioritizes vehicles and equipment needing processed and placed in service, interacts with customers to provide information on status of vehicle and responds to customer complaints. This position also evaluates quality of product before releasing equipment to customer, assists with diagnosis of vehicles and ensures that repairs are correctly diagnosed, opens work orders, research vehicle work history, reviews work orders for parts, and labor charges, completes and closes work orders, monitors inactive vehicle report and complies with Fleet operational policies and assists manager with development of budget and inventory counts, if required.

The location and work schedule of this position may vary in order to meet operational and customer needs.

Employment Application:

• For each supervisory and/or management position, include the size of the service location (number of technicians/bays), the average number and types of vehicles serviced by the facility, and your budget responsibility.
• The City of Austin employment application is an official document; incomplete applications will not be considered.
• Please be sure to detail on the application all current and previous employment.
• The Employment Record should be complete with job titles, employment dates, and specific job duties, functions, and responsibilities for each position held.
• Do not leave the “Duties and Responsibilities” sections blank. These will be considered incomplete applications.
• For each position, please describe your specific experience as it relates to the minimum and preferred qualifications.
• If you are selected as the top candidate, starting salary will be based on overall relevant experience from your application.
• When completing Supplemental Questions, please note your answers to the supplemental questions must be supported by the information contained in your application.
• Once the job posting has closed, applications cannot be changed; you will not be given the opportunity to provide additional work experience once you complete and submit your job application.

Additional Information:

• Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications.
• If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date.
• More than one round of interviews may be required.
• Applicants are encouraged to apply as soon as possible. The department reserves the right to close the posting after 7 calendar days.
• Cover letters and resumes are not being accepted for this position.

Skills Assessment:
A skills assessment(s) may be required as part of the recruitment process.

90 Day Provision for Additional Vacancy:
When the same or an additional vacancy occurs within a department in the same job title within 90 days after the start date of the top candidate, the hiring department may offer the additional position to another top candidate from the same candidate pool, or, advertise for the new position.

Travel:
If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Please note: A Commercial Driver’s License is not a requirement of this position.

To view the City of Austin Recruitment Video, please click here!

Working with the City of Austin provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

A detailed and complete job application is REQUIRED and helps us to better evaluate your qualifications. In completing your job application, please be sure to provide a COMPLETE employment history regarding any and all relevant work experience that you would like for us to consider. Please be thorough in completing the employment application and list all experience and education that is relevant to this position.

For each position, please describe your specific experience as it relates to the minimum and preferred qualifications.

This information will also be used to determine salary in the event that you are selected for this position. You will not be given the opportunity to provide additional work experience once you complete and submit your job application. Furthermore, if selected as the top candidate, you will not be permitted to present additional work experience for salary calculation purposes.

When completing the Supplemental Questions, please note that your answers to the supplemental questions must be supported by information contained in your application.

Travel:
If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Please note: A Commercial Driver’s License is not a requirement of this position.

Applicants are encouraged to apply as soon as possible. The department reserves the right to close the posting after 7 calendar days.

Pay Range
$32.23 - $40.29
Hours
7:00 a.m. - 4:00 p.m.

Hours and location may vary depending on business needs.
Job Close Date 04/16/2025 Type of Posting External Department Fleet Mobility Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 6400 Bolm Rd. (May vary) Preferred Qualifications

• Experience overseeing the repair and maintenance heavy duty vehicles and/or equipment.
• Experience in a lead or supervisory role in make ready and up-fitting services of vehicles and equipment.
• Automotive Technology certificate program, or the ability to obtain within 6 months of employment.
• ASE Master Certification, or the ability to obtain within 6 months of employment.
• NAFA Certification (Certified Automotive Fleet Supervisor ( CAFS ), or the ability to obtain within 6 months of employment.
• Knowledge of fleet operations including, quality control methods, job standards, processing, of work orders, pricing, labor hours, and equipment and materials.
• Knowledge of Federal, State and Local laws.
• Knowledge of city practice, policy, and procedures.
• Skill in planning and organizing.
• Skill in using computers and related software.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

1. Prioritizes vehicles and other motorized equipment needing maintenance and repairs, monitors and directs work progress of technician staff, approves and follows up on parts orders, and evaluates quality of product before releasing equipment to customer. Assists with diagnosis of vehicles and ensures that repairs are correctly diagnosed.
2. Interacts with customers to provide information on status of vehicle, responds to customer complaints, and responds to service calls.
3. Interprets and enforces City and Fleet policies and procedures.
4. Opens work orders, researches vehicle work history, reviews work orders for parts, and labor charges, completes and closes work orders.
5. Monitors vehicle down report and complies with Fleet operational policies. Manages Labor Reconciliation Report and other requirements maintained by Fleet Services.
6. Assists manager with development of budget and inventory counts, if required.

Responsibilities- Supervision and/or Leadership Exercised:
Responsible for the full range of supervisory activities including selection, training, evaluation, counseling and recommendation for dismissal.

May serve in the capacity of Facility Manager when required.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of fleet operations including, quality control methods, job standards, processing of work orders, pricing, labor hours, and equipment and materials.
• Knowledge of Federal, State and Local laws.
• Knowledge of city practice, policy and procedures.
• Knowledge of safety practices and procedures.
• Knowledge of supervisory and managerial techniques and principles.
• Skill in oral and written communication.
• Skill in using computers and related software.
• Skill in planning and organizing.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to establish and maintain good working relationships with other City employees and the public.

Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* This position requires five (5) years of direct work experience involving the maintenance and repair of complex mechanical equipment, with two (2) years in a supervisory or lead capacity. Combination of equivalent experience may substitute for the minimum qualifications. Do you meet the minimum qualifications?

• Yes
• No

* Do you have the ability to travel to multiple sites as part of the regular job duties?

• Yes
• No

* Please detail your experience overseeing the repair and maintenance heavy duty vehicles and/or equipment.
(Open Ended Question)
* Detail your experience in a lead or supervisory role in make ready and up-fitting services of vehicles and equipment.
(Open Ended Question)
* List your ASE certification. If you do no have any ASE certifications, please answer with N/A.
(Open Ended Question)
* My job application is detailed and complete, and I understand that if I am selected as the top candidate for this particular job, my salary will be determined based on the experience submitted on my job application.

• Yes
• No

Optional & Required Documents

Required Documents Optional Documents