Customer Service Supervisor

Job Description:

Customer Service Supervisor

Description

Full-time position available with the Water Department, Meter Field Services Dispatch Office, located at 4800 E 63rd St,
Salary Range: $22.52-$33.78/hour
Normal Work Days/Hours: Monday-Friday 8:00a.m.-5:00p.m.
Application Deadline Date: April 8, 2025


Responsibilities

• Assigns calls to multiple areas of Water Service such as Pipeline, Meter Field Services and after regular business hours for Waste Water and Storm Water.
• Oversees all of the daily operations of the Dispatches interaction with each department.
• Schedules12 dispatchers and disciplinary action needing to be taken.
• Conducts yearly performance evaluations of dispatch staff.
• Plans and develops of Standard Operating Procedures for the Dispatch staff.

The Water Service Dispatch Office is a 24 hour day, seven day a week operation. This position is responsible for all regular business hours and all after hour responsibilities. After regular business hours Water Dispatch is the emergency contact center for all City Departments except Police and Fire.


Qualifications

REQUIRES an accredited Bachelors degree in business or public administration or a related area and 2 years of responsible customer service experience; OR an equivalent combination of education and responsible customer service experience (experience substitution for education must be at the level of Customer Service Representative or higher).


Other Information

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).

Salary:

$22.52-$33.78/hour