Temporary - Dispatcher II

Job Description:

Temporary - Dispatcher II

Description

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation from an accredited high school or equivalent, plus two (2) years of related call taking or dispatching experience, or operating a 2-way or multi-channel radio.

Licenses or Certifications:

• None.

Notes to Applicants

The Development Services Department ( DSD ) assists homeowners, business owners, and contractors when they build, demolish, remodel or perform any type of construction to ensure compliance with applicable city and The Development Services Department ( DSD ) assists homeowners, business owners, and contractors when they build, demolish, remodel or perform any type of construction to ensure compliance with applicable city and building codes.

DSD is seeking a Temporary - Dispatcher II reporting to the safety department. This communications position will also be required to act as a department liaison for fleet management and inventory control in addition to their dispatch responsibilities.

Employment Application:
The City of Austin Employment Application is an official document; incomplete applications will not be considered. A detailed, complete employment application is required.

• Please be sure to detail on the application all relevant employment to be considered as part of your qualifications.
• This detailed application will be evaluated for the qualifications and will be used to establish base pay if you are selected for this position. Be sure to provide job titles, number of employees supervised and employment dates for all jobs you wish to be considered. Describe your specific experience for each position including all job duties and responsibilities.

Post Interview Verification:
If you are selected as the top candidate for a position, DSD -HR will contact the current and former employer, as well as the professional references listed in the application. Please ensure the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the application and a copy of your DD-214 if claiming veteran’s preference.
Critical Employee: Critical employees are considered necessary and vital and support activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services.

THE DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS .
Pay Range
$22.22 - $24.77 per hour

Hours
4 days at 10 hours per day.

The position will alternate monthly:
Monday 9a-8p, Tuesday 9a-8p, Wednesday 7a-6p, Thursday 7a-6p, Off Friday and Saturday
the next month, Wednesday 9a-8p, Thursday - Saturday 12p-11p.
Job Close Date 03/04/2025 Type of Posting External Department Development Services Regular/Temporary Temporary Grant Funded or Pooled Position Not Applicable Category Professional Location 6310 Wilhelmina Delco Dr., Austin, TX 75752 Preferred Qualifications
Preferred Experience:

• Operate/monitor multi-channel two-way radio and dispatch consolette.
• Shift dispatch communications to field operations teams monitoring their GPS locations while in transit,
• Initiate, enter and update field communications into our communications tracking database Amanda 7.
• Confers with internal customers or other personnel to address questions; problems; and requests for service or equipment.
• Enter and dispatch work order service requests for fleet vehicles. Relays technical assistance; work orders; messages; and information to field operations, division managers, supervisors and field inspectors using telephones and two-way radios.
• Prepares reports using our GPS database GeoTab/Telematics for traffic related incidents.
• Familiarity with Tens Codes.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Schedules and dispatches workers; work crews; equipment; or service vehicles to appropriate locations according to trouble calls received from field service personnel. Schedules and loans out pool vehicles to authorized employees. Initiate, enter and update “Calls For Service” into Computer Aided Dispatch/Computer System Emergency Notification System during emergency and non-emergency situations. Operate and monitor fire alarm system for department and external buildings. Monitor security/emergency equipment/systems and closed circuit television monitors; Report breaches of security to appropriate personnel. Operate/monitor multi-channel radio, audio/video, multi-agency and multi-jurisdictional alpha paging systems. Records and maintains files and records of customer requests; work of services performed; charges; expenses; inventory; and other dispatch information on appropriate forms or logs. Confers with customers or other personnel to address questions; problems; and requests for service or equipment. Enter and dispatch work order service requests. Relays technical assistance; work orders; messages; and information to or from work crews, supervisors and field inspectors using telephones and two-way radios. Prepares daily work log information for reports. Determines types or amount of supplies needed and places orders, accordingly. Coordinates emergency response including evacuation process.

Responsibilities- Supervision and/or Leadership Exercised:

• None.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of basic radio codes and operations of the dispatch console.
• Knowledge of procedures involved in dispatching customer services.
• Knowledge of basic office procedures.
• Knowledge of streets and highways in Austin/Travis county area.
• Knowledge of city practice, policy and procedures.
• Knowledge of safety practices and procedures.
• Skill in oral and written communication.
• Skill in planning and organizing.
• Skill in using computers and related software applications.
• Skill in handling multiple tasks and prioritizing.
• Ability to respond quickly and calmly in emergency situations.
• Ability to use two-way radios.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to establish and maintain good working relationships with City employees and the public.

Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* This position requires a graduation from an accredited high school or equivalent, plus two (2) years of related call taking or dispatching experience or operating a 2-way or multi-channel radio. Do you meet these minimum requirements?

• Yes
• No

* Do you have experience using two-way radios to dispatch field crews?

• Yes
• No

* Describe your experience utilizing a GIS/GPS mapping software.
(Open Ended Question)
* How familiar are you with ten-codes?

• I am not familiar with ten-codes.
• I am somewhat familiar with ten-codes.
• I am very familiar with ten-codes.

* How many years of experience do you have entering and dispatching service requests for fleet vehicles, and relaying technical assistance, work orders, messages, and information to field operations, division managers, and supervisors?

• 0-1 year
• 1-3 years
• 3-5 years

* How familiar are you with the Austin area?

• Unfamiliar
• Moderately familiar
• Very familiar

* This position requires employees to varied shifts of days, nights, weekends, and holidays. Are you able to work varied shifts including days, nights, weekends, and holidays?

• Yes
• No

Optional & Required Documents

Required Documents Optional Documents