Manager of Operations Training & Development

Job Description:

Manager of Operations Training & Development

Description

Marketing Statement

Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

Job Summary

Pay Rate

Non-Rep Pay Band N09 Annual Salary: $151,524.00 - $229,559.00

Note: The negotiable salary offer will be between $151,524.00/annually - $186,003.61/ annually (commensurate with experience and education)
Current Assignment
BART's Maintenance and Engineering Department is looking for a Manager of Operations and Training to join our team!

The Maintenance and Engineering Department is responsible for all fixed infrastructure at BART, with a staff of over 750 technical and engineering personnel. This position will be responsible for implementing programs to ensure staff are developed and trained across a broad spectrum of technical, engineering and process topics. Current challenges at BART are managing significant turn-over in staff due to retirements, rapid deployment of new technologies due to rehabilitation and modernization projects, and the deployment of new business processes to improve organizational performance, particularly in maintenance and asset management.

Maintenance staff requires delivery of technical and safety training within with regulatory compliance requirements. Transition planning initiatives include engineering intern and entry level development programs, and the development of technical apprentice programs. Business processes that are being developed and will require training included advanced project management practices, deployment of computerized maintenance management and asset management systems, and planning and scheduling procedures and tools.

The successful candidate will possess the leadership skills to launch new programs efficiently and effectively, and the agility to define and meet customer needs in a very dynamic environment. The candidate must be able to forge strategic partnerships in diverse stakeholder environments, and solve complex administrative and technical issues.

The new Manager of Maintenance and Engineering Technical Training will bring a fresh set of eyes in evaluating and reviewing the Maintenance and Engineering Training departments’ current infrastructure. This position is both tactical and strategic in nature, and will be utilized as resource for defining and developing best practices in addition to delivering necessary skills and knowledge. Supervisory experience preferred.

This position may require occasional off-shift or weekend work in field environments.
Selection Process
Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes.

The selection process for this position may include a skills/performance demonstration, a written examination, and a panel and/or individual interview.

The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S; pass a pre-employment medical examination which may include a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations).

Application Process
External applicants may only apply online, at www.bart.gov/jobs . Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112 . Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs , or on WebBART. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688. All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. Online applicants are invited to electronically attach a resume to the application form to provide supplemental information but should not consider the resume a substitute for the application form itself. Applications must be complete by the closing date and time listed on the job announcement. This recruitment is seeking to fill one vacancy.

DEFINITION
Under general direction, plans, manages and oversees the activities of the training and development divisions within the Transportation, Maintenance, and/or Rolling Stock and Shops (RS&S) Departments, including development and implementation of training strategies, and on-going assessment of training outcomes; coordinates delivery of assigned activities with other departments and outside agencies; provides highly responsible and complex administrative support to the departmental leadership, and performs related duties as assigned.

CLASS CHARACTERISTICS
Incumbents of this class oversee the development of training standards, protocols and compliance for the department, as well as oversee staff responsible for delivering hands-on instruction to District employees in a variety of skill areas. The incumbent is accountable for accomplishing division goals and objectives as well as providing operating procedures and policies, technical decision making, budget administration and personnel management. This class is distinguished from the Sr. Manager of Operations Training & Development classification in that the latter oversees the District wide learning management system and has full strategic oversight of training activities for the Maintenance Department as well as Capital projects. Additionally, this class is distinguished from the Operations Training Supervisor in that the latter is the first level full supervisor assigned over a specified functional area of training.

REPORTS TO
Senior Manager of Operations Training & Development, Senior Manager of Rolling Stock & Shops Operations Administration, Chief Transportation Officer, or designee

Examples of Duties

Assumes management responsibility for all departmental training & development services and activities including technical certification and non-certification training functions; tracks & reports employee training status.

Plans and coordinates, directly and through subordinate level supervisory staff, the training and development division's work plan; assigns projects and programmatic areas of responsibility; reviews and evaluates work methods and procedures; meets with key staff to identify and resolve problems.

Manages the development and implementation of new training requirements resulting from existing as well as new and emerging programs.

Evaluates current training programs and practices for assigned staff and implements new training strategies for improving delivery.

Develops testing and evaluation processes for training programs; utilizing software and other resources to fulfill training needs.

Identifies and develops methods of gathering, tracking and evaluating data to monitor and report on efficiencies, effectiveness, successes and continuous improvement.

Reviews all required training records for compliance to regulatory and non- regulatory agency standards.

Selects, trains, motivates, and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.

Conducts site visits in the field to assess the suitability of locations for use as training sites and to ensure accommodations are compliant with applicable collective bargaining agreements provisions.

Monitors and stays abreast of trends, developments and legislation related to assigned areas of responsibility; evaluates impact upon departmental operations; recommends and implements policy and procedural improvements.

Participates in the development and administration of the department budget.

Provides staff assistance to the Department Manager; participates on committees; prepares and presents staff reports and other necessary correspondence.

Responds to and resolves difficult and sensitive citizen inquiries and complaints.



Minimum Qualifications

Education:
Possession of a Bachelor’s degree in Industrial-Organizational Psychology, Business Administration, Public Administration, or a closely related field from an accredited college or university.

Experience:
The equivalent of five (5) years of full-time professional verifiable experience in training, instruction, and development, which must have included one (1) year of supervisory experience.

Other Requirements:
Must possess a valid California driver’s license and have a satisfactory driving record.

Substitution:
Additional professional experience as outlined above may be substituted for the education on a year-for-year basis. A college degree is preferred.

Knowledge and Skills

Knowledge of:

• Principles and practices of adult education, training, and development
• Principles of supervision, training and performance evaluation
• Principles and practices of policy development and administration
• Principles and practices of public transportation and related technology
• Principles and practices of budget preparation and administration
• Principles and practices of effective written and oral communication
• Related Federal, State and local laws, codes and regulations

Skill/Ability in:

• Managing a comprehensive technical training and development program
• Training and instructing assigned personnel in technical and development functions
• Developing and administering division goals, objectives and procedures
• Planning, organizing, directing and coordinating the work of lower-level staff
• Delegating authority and responsibility
• Selecting, supervising, training, and evaluating staff
• Researching, analyzing, and evaluating new service delivery methods and techniques
• Operating office equipment including computers and supporting word processing and spreadsheet applications
• Preparing clear and concise administrative and financial reports
• Interpreting and applying applicable Federal, State and local policies, laws and regulations
• Communicating clearly and concisely, both verbally and in writing
• Establishing and maintaining effective working relationships with those contacted in the course of work
  
  

Equal Employment Opportunity GroupBox1

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.

The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov .

Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs .

The San Francisco Bay Area Rapid Transit District (BART) prides itself in offering best in class benefits packages to employees of the District. Currently, the following benefits may be available to employees in this job classification.

Highlights

• Medical Coverage (or $350/month if opted out)
• Dental Coverage
• Vision Insurance (Basic and Enhanced Plans Available)
• Retirement Plan through the CA Public Employees’ Retirement System (CalPERS)
  • 2% @ 55 (Classic Members)
  • 2% @ 62 (PEPRA Members)
  • 3% at 50 (Safety Members - Classic)
  • 2.7% @ 57 (Safety Members - PEPRA)
  • Reciprocity available for existing members of many other public retirement systems (see BART website and/or CalPERS website for details)

Money Purchase Pension Plan (in-lieu of participating in Social Security tax)

• 6.65% employer contribution up to annual maximum of $1,868.65

Deferred Compensation & Roth 457 Sick Leave Accruals (12 days per year) Vacation Accruals (3-6 weeks based on time worked w/ the District) Holidays: 9 observed holidays and 5 floating holidays Life Insurance w/ ability to obtain additional coverage Accidental Death and Dismemberment (AD&D) Insurance Survivor Benefits through BART Short-Term Disability Insurance Long-Term Disability Insurance Flexible Spending Accounts: Health and Dependent Care Commuter Benefits Free BART Passes for BART employees and eligible family members.

Closing Date/Time: 2/7/2025 11:59 PM Pacific

Salary:

$151,524.00 - $229,559.00 Annually