Associate Customer Service Representative
State of Missouri Jefferson City, Missouri, United States
- Location: Jefferson City, Missouri, United States
- Categories: Customer Service, Education and Training
- Job Type: Full Time
- Posted: Dec 20, 2024
Job Description:
Associate Customer Service Representative
Description
Associate Customer Service Representative - (Income Tax/Quality Review)Department of Revenue
Location: Truman Building - 301 West High Street, Jefferson City, MO
DOR’s vision is to provide every customer the best experience every time.
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
This is a technical position within the Income Tax Bureau of the Taxation Division. Successful candidates are analytical thinkers, capable of problem solving & identifying process improvement opportunities. They will also possess a background in customer service & proven attention to detail. There are many opportunities for advancement within the DOR & we are often looking to this position class to promote those who display positive leadership qualities.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:
- Working with individual income tax returns, corporate income tax returns, & property tax credit claims
- Analyzing & adjusting returns, notifying individual income tax non-filers & under-reporters
- Sorting & distributing correspondence
- Responding to customer inquiries through telephone calls, e-mails, & written correspondence
- Processing returned refunds
CORE COMPETENCIES NEEDED:
Reliable Computer Literate Effective Writing
Self-motivated Detail Oriented Clear Communication
QUALIFICATIONS:
- Possess a high school diploma or high school equivalency certificate.
- Proficient computer skills
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .