Lead Administrative Support Assistant (Investigations)

Job Description:

Lead Administrative Support Assistant (Investigations)

Description

Work Schedule: This position must be available during the department's core business hours with a work schedule of 8:00am to 5:00pm Monday through Friday.

Job Location: This position is located at the Harry S Truman State Office Building, 301 W High Street, Jefferson City, Missouri.

Why is the work you do in this position important to Missouri?

The Consumer Affairs Division of the Department of Commerce and Insurance works to protect and advocate for Missourians through receiving and investigating insurance complaints and inquiries. Are you an organized and professional team player who enjoys helping others? Join our awesome team and make a difference for Missouri consumers.

• General clerical duties, answering call-center telephones, processing mail, scanning, maintaining and ordering supplies for the Division, staff scheduling and calendar maintenance.
• Opening and maintaining cases in the web-based case management system.
• Preparing monthly and annual budget statistics.
• Scheduling, preparing and handling documents for subpoenas, conferences and other legal documents within the Division.
• Archiving through the State of Missouri Agency Tracking (SMART) system.
• Accessing and processing confidential National Insurance Crime Bureau (NICB) fraud reports and referring the reports, as deemed appropriate.

What are the qualifications for the position?

• 3 - 5 years of relevant experience in administrative or support service functions, particularly with regard to executive staff.
• Comprehensive knowledge of office practices, procedures, systems, and equipment.
• Prior customer service with ability to communicate effectively.
• Maintain positive working relationships and conduct duties with courtesy and respect to both internal and external stakeholders.
• Strong organizational skills to prioritize assignment(s) to meet deadlines and quality requirements.
• Proficient in MS Office Suite (MS Word, Excel, PowerPoint, Outlook Email/Calendar). Exposure to platforms, such as Tableau, Qualtrics and Box.com is preferred.
• Exposure to state regulations and laws related to the business of insurance.
• Have active SMART certification or obtain SMART certification within 3 months from date of hire.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

Salary:

$46,440 per Year