Health & Human Services Program Supervisor

Job Description:

Health & Human Services Program Supervisor

Description

Introduction

Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov.

POSITION INFORMATION

Public Guardian and Public Administrator Programs

The Adult System of Care division of the Health & Human Services Department is seeking a Health and Human Services Program Supervisor to oversee the Public Guardian and Public Administrator programs. In addition to the direct supervision of staff, individuals in this position may be responsible for designing, implementing and evaluating Public Guardian and Public Administrator services, overseeing scopes of works, serving as a resource to Placer communities and key stakeholders, and representing the Public Guardian and Public Administrator programs within statewide collaboratives. Individuals in this position must be organized, analytical, and open to supervising a diverse set of staff. The ideal candidate will have a general knowledge of the various types of conservatorships utilized in Placer County, be comfortable working in civil and criminal legal systems, and have a general understanding of estate management concepts.

Quality Assurance/Quality Improvement Programs

The Adult System of Care division of the Health & Human Services Department is seeking a Quality Management Supervisor to oversee the Quality Assurance/Quality Improvement programs for both In Home Supportive Services and the county Behavioral Health Plan (mental health and substance use services). Responsibilities under these programs include oversight of internal and external audits, state fair hearings, fraud/compliance monitoring, trainings, contract adherence, policy development, and data analytics and monitoring. This position will collaborate with various internal managers and supervisors, contracted providers, and external county and state entities. The Supervisor is responsible for SOC compliance with State and Federal regulations The location for this position is the Placer County Government Center in Auburn with travel required between SOC locations and provider sites.

Housing Programs

The Adult System of Care division of the Health & Human Services Department is seeking a Health and Human Services Program Supervisor. The Supervisor's responsibilities will include but are not limited to the administration and/or operation of a transitional housing program, administration of federal tenant/project-based permanent supportive housing voucher programs, federal and state budget management/administration, housing database management, and oversight of clinical case management. Furthermore, this position serves as a program resource to Placer communities and key stakeholders. The ideal candidate is organized, analytical, and capable of supervising a diverse staff.

The eligible list established as a result of this recruitment may be used to fill future vacancies as they arise.

To be included in the first round of application screening, please submit your application by April 17, 2024, at 8:00 p.m. Following this date, applications will be screened on a bi-weekly basis.

BENEFITS

Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department.

Click here to view Placer Public Employees Organization (PPEO) benefits.

For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website.

DEFINITION

To plan, organize, coordinate and supervise the operational and clinical activities in support of assigned program(s); to plan, prioritize, assign, supervise, and review the work of assigned professional, clinical, technical, and clerical staff; to establish operational and/or clinical processes, methods, and procedures in support of assigned program area; to perform a variety of technical and specialized functions in support of assigned area of responsibility; and to function as a proactive and positive team leader within the Health and Human Services Department.

DISTINGUISHING CHARACTERISTICS

The Health and Human Services Program Supervisor level recognizes positions that perform full, first-line supervisory responsibilities including planning, assigning and evaluating the work of subordinate staff and are responsible for a program area within a major work unit, division, or multi-disciplinary and collaborative program/project. Employees in this job class are assigned the responsibility for either one major, significant and complex program or multiple smaller and related programs.

SUPERVISION RECEIVED AND EXERCISED

Receives direction from a Health and Human Services Program Manager or higher level management staff.

Exercises direct supervision over professional, technical, clinical, and clerical personnel.

EXAMPLES OF ESSENTIAL DUTIES

Duties may include, but are not limited to, the following:

• Plan, organize, and supervise the operational and clinical activities in support of assigned program area(s); effectively manage and monitor the allocation of designated resources, supervise and monitor the necessary record keeping and reporting functions, and ensure compliance with stated mission, goals, regulations, and guidelines.
  
• Participate in the development and implementation of assigned program’s mission, goals, and objectives; establish operational and/or clinical processes, methods, and procedures to effectively meet the program’s goals and the clients’ needs.
  
• Plan, prioritize, assign, supervise and review the work of assigned professional, clinical, and administrative support staff according to program’s goals and objectives; act as primary resource to assigned staff regarding professional, programmatic, administrative, and/or operational issues.
  
• Review and evaluate operations and activities of assigned program/work unit; recommend improvements and modifications as necessary; maintain a variety of records and documentation and prepare reports on program operations and activities periodically and upon request.
  
• Identify and develop grant applications and/or program proposals; administer grants and monitor work performed under grant/program terms.
  
• Participate in collaborative activities, programs, and projects to maximize available resources and responsiveness of assigned programs; act as team member/leader for assigned projects/opportunities.
  
• Perform outreach activities with various community groups and other public agencies to identify and assess the health and human services needs of target client populations.
  
• Act as primary resource to clients, staff, and the general public regarding assigned program; supervise and coordinate treatment plan development; and oversee and participate in case management activities as necessary and as appropriate.
  
• Participate in the selection of assigned staff; provide or coordinate staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed.
  
• Participate in budget preparation and administration for assigned program areas; prepare cost estimates for budget recommendations; submit justifications for resource allocations; monitor and control expenditures.
  
• Represent assigned program/projects to other organizations, local communities, special interest groups, schools, businesses, clients, and the general public; respond to inquiries; and promote the program’s mission and goals.
  
• Establish and maintain open communications with other Department programs, projects, and multi-disciplinary teams; coordinate data, resources, and work products as necessary and upon request in support of a productive and positive working environment.
  
• Perform related duties as required.
  

WORKING CONDITIONS

Work is typically performed in an indoor office environment with controlled temperature conditions. Position may require travel to and from other locations in a variety of outdoor weather conditions.

MINIMUM QUALIFICATIONS

Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

Experience: Four years of increasingly responsible experience in providing professional and/or clinical client services with at least two years of the qualifying experience at the journey level or higher.

Training: Equivalent to a Bachelor's degree from an accredited college or university. Designated positions may require major course work in specific and concentrated areas of study.

Required License or Certificate:

• May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.
  
• Designated positions may require possession of a specific license to perform and/or oversee clinical or medical functions in the State of California.
  

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Principles and practices of designated professional discipline with specific knowledge and expertise in assigned program areas.
  
• Pertinent local, state and federal rules, regulations and laws.
  
• Modern office procedures, methods and applicable computer hardware/software.
  
• Principles and practices of supervision, training and performance evaluation.
  
• Principles of budget monitoring.
  
• Principles and practices of work safety.
  
• Cultural, religious, economic and social groups and relationships to the delivery and acceptance of health and human services.
  

Ability to:

• On a continuous basis, know and understand all aspects of the job and observe safety rules; intermittently analyze work papers, reports and special projects; identify and problem solve client issues; identify and interpret technical and numerical information; remember clients' names; observe and problem solve operational and technical issues; understand and explain Department's and program's policies and procedures to clients, families and the general public.
  
• On a continuous basis, sit at a desk for long periods of time; see and hear with sufficient acuity to observe and be aware of client; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; and lift light weight.
  
• Supervise, train and evaluate assigned staff.
  
• Interpret and explain pertinent County and Department policies and procedures.
  
• Assist in the development and monitoring of an assigned program budget.
  
• Develop and recommend policies and procedures related to assigned program operations.
  
• Work with various cultural and ethnic groups in a tactful and effective manner.
  
• Communicate clearly and concisely, both orally and in writing.
  
• Establish and maintain effective working relationships with those contacted in the performance of required duties.
  

SELECTION PROCEDURE

Training & Experience Rating (100%)

Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list.

CONDITION OF EMPLOYMENT

Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn.

SUBSTITUTE LISTS

The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied.

EMPLOYEES OF OTHER PUBLIC AGENCIES

Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here.

EQUAL OPPORTUNITY EMPLOYER

Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation.

Selection Plan

Conclusion

For questions regarding this recruitment, please contact Janine Martindale, Administrative Technician, at jmartind@placer.ca.gov or (530) 889-4083.

Closing Date/Time: Open Until Filled

Salary:

$47.60 - $59.45/hour; $8,250.67 - $10,304.67/month; $99,008.00 - $123,656.00/year