Associate Program Analyst (Communication Specialist)

Job Description:

Associate Program Analyst (Communication Specialist)

Description

THE IDEAL CANDIDATE WILL:

• Be flexible, highly detail-oriented, and able to manage their time, work under tight deadlines, balance multiple projects, respond accordingly when priorities shift, and work independently.
• Have a passion for public service and community engagement.
• Have experience managing publications, developing social media strategies and content, and writing for diverse audiences.
• Have strong writing and editing skills with the ability to translate technical concepts into accessible content.
• Have strong skills for collaboration and partnership building.
• Have effective and customer service-oriented communication in person, virtually, over the telephone, and in writing.
• Demonstrate a commitment to collaborating effectively with various stakeholders.
• Have a positive attitude and thrive in a fast-paced environment. 

EXAMPLE OF ESSENTIAL RESPONSIBILITIES

• Manage and update digital communications for all departments to advance agency messages, including managing various social media accounts.
• Oversee the email and voicemail systems for public inquiries and demonstrate outstanding customer service through timely and helpful responses.
• Track engagement metrics, and coordinate with other departments to highlight achievements and key activities.
• Manage and coordinate production of agency publications by updating and developing content, overseeing and reviewing draft writing submissions from other departments, delivering editorial support, and ensuring schedules are met.
• Maintain the Communications team’s digital archives and manage contact databases ensuring complete and organized electronic files.
• Handle vendor relationships and review and approve invoices for Communications-related expenditures to ensure costs and terms are in compliance with contract and/or agreement provisions.
• Support planning efforts for celebratory public events such as groundbreakings and ribbon cuttings.
• Monitor applicable changes in laws, regulations and technology relating to communication with the public such as providing publications in multiple languages and posting digital content in an accessible format for those with vision challenges. Implement policy and procedural changes as required.  

COMPENSATION AND BENEFITS

The annual salary range is $108,333 to $140,833 depending on qualifications and experience. Alameda County Transportation Commission offers a generous benefits package including:

• Cafeteria Plan which employees can use to choose the following:
  • Health, Dental, and Vision Insurance; and
  • Life, AD&D, and Long-term and Short-Term Disability Insurance.
• Retirement Program in the California Public Employee Retirement System (CalPERS):
  • Classic Member (member of CalPERS prior to January 1, 2013) – 2.5% at age 55 (employee contributes 3%)
  • New Member (under PEPRA laws) – 2% at age 62 (employee contributes 7.75%, this amount is subject to change at the beginning of each fiscal year per CalPERS calculations)
• Vacation Leave: Starts at 10 days per year and increases based on years of service.
• Sick Leave: Accrued at one (1) day per month.
• Holidays: 11 paid holidays, plus three (3) floating holidays, per year.
• Other benefits include transit subsidy, flexible spending accounts, 457 retirement plan, tuition assistance, etc.

Salary:

108,333