Energy Account Services Specialist I/II (Power Resources Specialist I/II) – Energy Department

Job Description:

Energy Account Services Specialist I/II (Power Resources Specialist I/II) – Energy Department

Description

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY) , or via email at [email protected] .

About the Department

San José Clean Energy, or SJCE, is San José’s local, not-for-profit electricity supplier operated by the City of San José’s Energy Department. Since 2019, our dedicated and motivated team has provided clean energy for residents and businesses at competitive rates, while also offering community programs, local benefits, and increased transparency and accessibility. SJCE serves more than 350,000 customer accounts and has contracted for more than 1 GW of new renewable and reliability resources.

Joining our team means that you will be making a big impact on the fight against climate change. SJCE plays an important role in meeting San José’s ambitious goal to be carbon neutral by 2030 and in implementing the City’s climate action plan, Climate Smart San José. Thanks to SJCE, San José has one of the cleanest energy mixes of any large city and offers a 62% renewable product and a 100% renewable product.

Serving our community with respect and integrity is at the core of what we do. We center equity, diversity, inclusion and belonging in our work. The department also hosts active staff-led Culture and Racial Equity committees and has won awards for its education and outreach work with Spanish and Vietnamese-speaking communities.

For more information about San José Clean Energy, please visit: www.sanjosecleanenergy.org.

Position Duties

The Energy Department is seeking a motivated and detail-oriented Energy Account Services Specialist I/II (Power Resources Specialist I/II) to join the Account Services, Marketing and Communications, and Customer Programs division. This is a full-time position reporting to the Senior Billing Operations & Data Manager (Senior Power Resources Specialist), with a focus on billing operations, regulatory and program reporting, data analysis, and rate support for San José Clean Energy (SJCE).

The Account Services, Marketing and Communications, and Customer Programs division is responsible for delivering customer-centric rates, billing, customer service, marketing, outreach, and energy programs for San José Clean Energy residential and commercial customers. The Energy Account Services Specialist will play a critical role in keeping SJCE’s billing and reporting accurate, timely, and efficient by executing recurring reports and billing processes, building automation, and supporting data requests from across the department.

Responsibilities include but are not limited to

• Prepare and quality-check recurring reports on schedule for billing and customer programs. Maintain a calendar of due dates and standard operating procedures documenting each report.
• Develop dashboards and data visualizations to support cross-departmental decision-making.
• Assemble and validate data for regulatory and compliance filings.
• Build and test automation for recurring reports and data pulls.
• Execute the annual solar true up process and perform solar billing analysis in coordination with the data manager, Finance, and the Senior Billing Operations & Data Manager.
• Support program billing with SJCE’s billing service provider, including secure file transfers, exception review, and issue follow-up.
• Respond to data requests from across the department.
• Provide rate support.
• Participate in the data warehouse committee.
• Support implementation of the Electricity Bill Relief program.
• Direct the graduate student intern’s CRM data loading, cleaning and validation, and communications entry, and check the intern’s work before it is loaded.
• Support coordination with external agencies on data issues.
• Analyze billing and usage data to identify errors, trends, and opportunities for process improvement.
• Maintain team task tracking and project documentation in Asana.
• Mentor and train graduate student interns, sharing expertise in billing operations to foster a collaborative and knowledgeable team environment.
• Perform other related duties as assigned.

This position offers an exciting opportunity to shape the future of billing operations and data management within a dynamic and forward-thinking energy department. The ideal candidate will have a strong background in the energy industry, particularly within California or similar markets, and be comfortable working with large data sets. They will demonstrate the ability to transform conceptual ideas into practical, innovative solutions that promote clean energy, affordability, program accessibility, and customer retention.

Qualifications:

• In-depth knowledge of California energy markets, utility rate structures, or similar.
• Strong analytical skills with the ability to interpret complex data and communicate insights clearly.
• Experience with data visualization, spreadsheet modeling, and report automation tools (for example, Excel, SQL, Python, or Power BI/Tableau).

Minimum Qualifications

Power Resources Specialist I

Education: A Bachelor’s degree from an accredited college or university in Business, Economics, Engineering, Environmental Studies, Law, Natural Resources, Statistics, or an analytical degree related to utility business.

Experience: None

Power Resources Specialist II

Education: A Bachelor’s degree from an accredited college or university in Business, Economics, Engineering, Environmental Studies, Law, Natural Resources, Statistics, or an analytical degree related to utility business.

Experience: One (1) year of experience in energy resources operations, planning, purchasing, scheduling, or contract negotiations.

Licenses or Certificates

Possession of a valid State of California Driver’s License may be required.

Form 700 Requirement

This position requires a disclosure of outside investments, real property interest, income, and business positions. You must complete and file an “Assuming Office Form 700” with the City Clerk’s Office within the first 30 days of beginning employment.

THIS IS A HYBRID POSITION, REQUIRING PART OF THE WORK WEEK TO BE ONSITE IN THE DOWNTOWN SAN JOSE OFFICE. The hybrid work schedule may change due to the department’s business needs in the future.

Other Qualifications

The following experience is desirable but not required

• Experience with utility or community choice aggregation (CCA) billing or settlement
• Knowledge of NEM tariffs and True Up processes
• Familiarity with regulatory reporting (CPUC, EIA, or similar)
• Experience writing queries or scripts to automate reporting

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.

• Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures, policies, and federal and state rules and regulations.
  
• Analytical Thinking - Approaches a problem or situation by using a logical, systematic, sequential approach.
  
• Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.
  
• Collaboration - Develops networks and builds alliances; engages in cross-functional activities.
  
• Fiscal Management - Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements.
  
• Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
  
• Initiative - Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance.
  
• Planning - Acts to align own unit’s goals with the strategic direction of the organization; defines tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives.
  

Salary Information

Power Resources Specialist I is $108,151.68 - $ 131,826.24 .

Power Resources Specialist II is $ 117,717.60 - $ 143,423.28 .

This range includes an approximate 5% ongoing non-pensionable pay. Actual pay shall be determined by the candidate’s qualifications and experience.

Selection Process
The selection process will consist of an evaluation of the applicant’s training and experience based on the application, resume and responses to the job-specific questions. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

To be considered for this vacancy, candidates must answer all job-specific questions and complete all sections of the on-line application (including education and work experience); otherwise, applications will be deemed incomplete and withheld from further consideration.

E-mail will be the default method of correspondence with applicants. To ensure that you receive timely notifications regarding your application status for this recruitment, please enter a valid e-mail address when submitting your application.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

The application deadline is 11:59 PM on November 16, 2026.

We appreciate your interest in joining our team. The City of San Jose will be closed for its annual holiday furlough from December 24, 2026, through January 1, 2027. Updates regarding this recruitment are expected to resume in January 2027.

If you have questions about the duties of this position, or the selection or hiring processes, please contact Adrienne Barreto via email at [email protected].

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email [email protected] and we will research the status of your application.

AI and the Hiring Process

We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be a valuable tool for learning, research, and professional growth. We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. However, we value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect your own knowledge, skills, and experiences. While AI can supplement preparation, it cannot replace the originality and judgment we look for in our employees. This ensures fairness, transparency, and equity for all applicants in the hiring process.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

Closing Date/Time: 11/16/2026 11:59 PM Pacific

Salary:

$108,151.68 - $143,423.28 Annually