Administrative Assistant

Job Description:

Administrative Assistant

Description

Two full-time positions available with the Health Department-Environmental Health Services Division Work Location: 2400 Troost Ave
Pay Range: $18.98-$29.98 per hour
Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m.
Application Deadline Date: November 12, 2026

About Us

About the Health Department

The Kansas City Health Department is committed to improving the health and well-being of residents through community-focused programs, services, and partnerships. Guided by a vision of creating an engaged and healthy community, the department emphasizes collaboration, transparency, accountability, and data-driven decision-making. With a strong focus on equity and community involvement, the Health Department works to deliver accessible public health solutions and improve outcomes for all residents.

Click here for more about this department

Responsibilities

What You'll Do:

• Receive complaints from Kansas City citizens and schedule inspections accordingly.
• Enter complaint data into My Civic and Access databases.
• Conduct audit for accuracy and completion.
• Monitor database for follow-up phone calls and letters to be sent for multiple attempts or no contact.
• Schedule and process accordingly.
• Check My Civic for New, Received, Assigned, and Referred complaints. (Unless NNI coverage that week, see Manager).
• Process online payments, and complete entries made in customer portal from Jetpay report including verifying payment and entering permit number. (Unless NNI coverage that week, see Manager).
• Generate deposits.
• Balance and submit to Manager; notify of any financial discrepancies.
• Review submitted applications for completion, including entering property into database, accepting payments, and providing permits upon request.
• Draft letter to return incomplete payments and applications and received without documentation.
• Scan applications and supporting documentation and ensure stored in the correct File.
• Update and maintain information in all Environmental databases.
• Receive and process FOIA requests Environmental, pull, copy, and scan documents as requested by Manager.
• Scanned closed case files.
• Generate and send out administrative closure letters.
• Check mailbox on 1st floor.
• Log and sort incoming mail.
• Deliver outgoing mail by 9:00am.
• Process and sort returned (to the Program) mail.
• Review and return Environmental main line voicemails.
• Log payments received onto financial spreadsheet and track.
• Track and attempt to collect unpaid re-inspection fees including letters and phone calls.
• See Procedure for NNI coverage.
• Check My Civic for New, Received, Assigned, and Referred complaint.
• Process online payments, and complete entries made in customer portal from Jetpay report including verifying payment and entering permit number.
• Answer main NNI line and Healthy Homes phone line calls and check/return voicemails (track /report out).
• Assist walk in customers with any Health Department needs.
• Contact EPHP or HH Office Manager for assistance if needed.
• Additional duties as assigned by either HHRI and/or EPHP Office Manager.
• Submit Weekly Worksheet to Manager on Mondays by 9am.
• Assist with meeting / training preparation.
• Assist other Programs within the Health Department; interpreting, translation of documents, manpower, class training day assistance, etc. as requested.
• Perform additional duties as assigned by Manager.

Qualifications

REQUIRES

• High school graduation and 3 years of increasingly responsible secretarial and/or clerical experience;
• OR an equivalent combination of qualifying education and experience.

Other Information

Military veterans encouraged to apply

Why You'll Love Working with Us - Core Employee Benefits (Benefits offered to all permanent employees unless otherwise specified)

Comprehensive Health Coverage
Affordable medical, dental, and vision plans with multiple options and low employee contributions.

Generous Paid Time Off
Enjoy vacation, sick leave, and 13 paid holidays-with accruals that grow the longer you're with us.

Secure Retirement Planning
City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.

Support for Life's Big Moments
Paid parental and bereavement leave to help you navigate major life events with peace of mind.

Tuition Assistance
Get reimbursed for eligible education expenses-invest in your future while you work.

Income Protection
Short- and long-term disability coverage options to safeguard your earnings.

Life Insurance Provided
City-paid life insurance with the option to add more coverage for extra peace of mind.

Community Volunteer Leave
Take up to 8 hours annually to give back to causes you care about.

Want the Full Picture?
Click here for a complete benefits summary.

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to [email protected] .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).