Customer Service Representative

Job Description:

Customer Service Representative

Description

Full-time position available with the Health Department, Vital Records Division
Pay Range: $18.37-$28.01 per hour
Work Location: 2400 Troost Ave
Work Days and Hours: Monday-Friday, 8:00 a.m.- 5:00 p.m.
Application Deadline: October 26, 2026

About Us

About the Health Department

The Kansas City Health Department is committed to improving the health and well-being of residents through community-focused programs, services, and partnerships. Guided by a vision of creating an engaged and healthy community, the department emphasizes collaboration, transparency, accountability, and data-driven decision-making. With a strong focus on equity and community involvement, the Health Department works to deliver accessible public health solutions and improve outcomes for all residents.

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Responsibilities

What you'll do
The Customer Service Specialist serves as a primary point of contact between the Vital Records Department and members of the public, funeral homes, approved community partners, government agencies, and other authorized customers. The position provides accurate, respectful, and timely service; reviews and processes eligible birth- and death-certificate requests; receives payments and approved vouchers; maintains accurate financial and records documentation; and performs clerical and administrative work necessary for secure and efficient Vital Records operations.

Work is performed in accordance with Missouri vital-record laws and State guidance, City policies, department procedures, applicable privacy and financial-control requirements, and the governing collective bargaining agreement.

Duties and Responsibilities:

• Communicating professionally with customers via phone, email or in person.
• Answering customer's inquiries via phone, email or in-person.
• Print, review, process and scan applications.
• Issue Fountain IDs.
• Exporting data reporting daily and generating monthly reports monthly.
• Cross-training with Vital Records.
• Deliver presentations to Community Wellness Ambassadors (CWA).
• Performs related duties as required.

Qualifications

REQUIRES

• High school graduation and 1 year of public or private sector experience in customer service work; OR an equivalent combination of qualifying education and experience.