Knowledge Management Rep. - TS/SCI w/ POLY

Summary

Knowledge Management RepGDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.JOB PROFILE SUMMARYCreate and Maintain Standard Operating Procedures (SOPs), User Guides and Knowledge Articles (KAs) as they pertain to Network Enterprise. Technical writing and enterprise experience to maintain SOPs, User Guides and KAs within Network Enterprise. Maintain documentation within the SharePoint Knowledge Management repository. Site Documents updated and shared on the SharePoint site when appropriate.Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email, IM messages, and voicemail messages for customers seeking help.GDIT JOB DESCRIPTIONTechnical writing and enterprise experience to maintain SOPs, User Guides and KAs within Network Enterprise.Maintain documentation within the SharePoint KM repository. Site Documents updated and shared on the SharePoint site when appropriate.Knowledgeable on the services within Network Enterprise and for all classification of networks.Working knowledge of Enterprise Applications and all CCC services and related products of responsibility.Capable of troubleshooting existing applications and devices within Network Enterprise.ResponsibilitiesMaintains computer hardware and software both in person and using remote access toolsProvides end-user software and hardware troubleshootingApplies basic diagnostic techniques to identify problems, investigate causes, and recommend solutionsAdministers e-mail, Microsoft office, etc.Provides remote support access through desktop mirroring and other remote access applications for worldwide sitesIdentify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructureMaintains current knowledge of relevant technology as assignedMay coach and provide guidance to less-experienced professionalsMay serve as a team or task leadWHAT YOU'LL NEED TO SUCCEEDEducation: BA/BS (or equivalent experience), 5+ years of experienceRequired Skills and AbilitiesClearance: TS/SCI must be able to obtain and maintain a polygraphCertificationsTwo certifications are required for the program:Security+ CE or another 8570 CertPWS 9.1 certPreferred SkillsProficient writing and oral skills.LocationCustomer Site, Applicants may be required to travel to the sites where other KM team members sit.GDIT IS YOUR PLACE401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn from#GDITCareers#WeAreGDIT#MD_2026Alumni#JET#J-18808-Ljbffr

Job Description

Knowledge Management RepGDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.JOB PROFILE SUMMARYCreate and Maintain Standard Operating Procedures (SOPs), User Guides and Knowledge Articles (KAs) as they pertain to Network Enterprise. Technical writing and enterprise experience to maintain SOPs, User Guides and KAs within Network Enterprise. Maintain documentation within the SharePoint Knowledge Management repository. Site Documents updated and shared on the SharePoint site when appropriate.Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email, IM messages, and voicemail messages for customers seeking help.GDIT JOB DESCRIPTIONTechnical writing and enterprise experience to maintain SOPs, User Guides and KAs within Network Enterprise.Maintain documentation within the SharePoint KM repository. Site Documents updated and shared on the SharePoint site when appropriate.Knowledgeable on the services within Network Enterprise and for all classification of networks.Working knowledge of Enterprise Applications and all CCC services and related products of responsibility.Capable of troubleshooting existing applications and devices within Network Enterprise.ResponsibilitiesMaintains computer hardware and software both in person and using remote access toolsProvides end-user software and hardware troubleshootingApplies basic diagnostic techniques to identify problems, investigate causes, and recommend solutionsAdministers e-mail, Microsoft office, etc.Provides remote support access through desktop mirroring and other remote access applications for worldwide sitesIdentify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructureMaintains current knowledge of relevant technology as assignedMay coach and provide guidance to less-experienced professionalsMay serve as a team or task leadWHAT YOU'LL NEED TO SUCCEEDEducation: BA/BS (or equivalent experience), 5+ years of experienceRequired Skills and AbilitiesClearance: TS/SCI must be able to obtain and maintain a polygraphCertificationsTwo certifications are required for the program:Security+ CE or another 8570 CertPWS 9.1 certPreferred SkillsProficient writing and oral skills.LocationCustomer Site, Applicants may be required to travel to the sites where other KM team members sit.GDIT IS YOUR PLACE401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn from#GDITCareers#WeAreGDIT#MD_2026Alumni#JET#J-18808-Ljbffr