Sr. Operations Intelligence & Enablement Analyst

Summary

Sr. Operations Intelligence & Enablement AnalystMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.The Sr. Operations Intelligence & Enablement Analyst serves as the connective tissue between CoverMyMeds' market intelligence function and the broader operations organization, including the support center. Where existing intelligence work is oriented toward executive decision-making, this role translates market signals and AI-driven operational change into clear, decision-ready guidance for the teams executing on the front lines – with primary emphasis on the support center, the largest operations group by headcount and impact. Operating as a senior individual contributor, the role earns authority through expertise and trust rather than positional reporting lines, driving alignment and adoption across teams without direct authority.Key responsibilities include converting market developments into practical operational guidance; maintaining a current, accurate view of the AI tools deployed across Operations and reporting on the efficiencies, savings, and capabilities they unlock, benchmarked against comparable organizations; and owning a defined, recurring mechanism that carries operator feedback into Product and AI leadership to inform the roadmap. The role partners closely with the forecasting and intelligence function, Product, and operations leadership to ensure market and technology signals reach the front line translated, timed, and actionable, and establishes recognized internal expertise on operations intelligence and the applied use of AI in an operations setting.What You'll Do:Act as the primary translator of market intelligence for CMM operations, converting market trends, payer and formulary movement, and shifts in prior-authorization volume into clear operational implications the front line can act onPartner with the forecasting and intelligence function to determine which market developments materially change how operations run, and articulate the practical consequence rather than the headlineProduce and sustain a cadence of briefings, updates, and reference material tailored to operational audiences and timed to the decisions they support, with primary focus on the support centerMaintain a current, accurate view of the AI tools deployed across CMM operations – their purpose, usage patterns, and the teams relying on themReport on the adoption, efficiencies, cost savings, and capability unlocks these tools drive within CMM, and provide an external benchmarking lens on how CMM's applied-AI maturity compares to peer organizationsOwn a defined, recurring feedback mechanism between operational users and CMM Product and AI leadership, surfacing user experience, friction points, unmet needs, and emerging opportunities into the AI roadmapIdentify adoption gaps and effective practices, then move that knowledge across operations groups to accelerate value realization and avoid siloed winsDrive alignment, adoption, and behavior change across teams through influence and credibility rather than positional authorityEstablish recognized internal expertise on operations intelligence and the applied use of AI in operations, with the potential to extend that thought leadership beyond CMMBasic Requirements:4-year degree in a related field (business, economics, analytics, health policy, or similar) or equivalent experienceTypically requires 7+ years of experience in operations, analytics, market intelligence, or strategy, preferably within healthcare, pharmacy access, or the payer/PBM landscapeDemonstrated experience translating complex market or technical information into actionable guidance for operational audiencesExperience communicating with both senior leadership and front-line operational teamsFamiliarity with prior authorization, medication access, or specialty pharmacy operations strongly preferredProven ability to lead and influence cross-functional stakeholders without formal authorityExperience building recurring reporting, briefings, or intelligence products for internal stakeholdersData literacy, integrity & complianceWorking fluency with AI/LLM tools and an understanding of their operational application and limitsBusiness intelligence and reporting tools (e.g., Power BI, Tableau, Smartsheet)CMM technical platforms (provider portals, ePA workflows, etc.)Preferred Experience / Skills:Ability to effectively handle multiple priorities within a changing environmentExcellent organizational skillsStrong analytical judgment and the ability to distinguish signal from noise in market and operational dataExcellent interpersonal skillsExcellent written and oral communication skills, with a talent for distilling complexity into clarityProblem solving and decision-making skillsChange management and stakeholder engagement experience, a plusExperience with AI adoption and applied AI / automation in an operations environmentMarket intelligence or competitive intelligenceWe are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.Our Base Pay Range for this position$97,100 - $161,900McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.McKesson job postings are posted on our career site: careers.mckesson.com.McKesson is an Equal Opportunity EmployerMcKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [email protected] or (Canada) [email protected] us at McKesson!

Job Description

Sr. Operations Intelligence & Enablement AnalystMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.The Sr. Operations Intelligence & Enablement Analyst serves as the connective tissue between CoverMyMeds' market intelligence function and the broader operations organization, including the support center. Where existing intelligence work is oriented toward executive decision-making, this role translates market signals and AI-driven operational change into clear, decision-ready guidance for the teams executing on the front lines – with primary emphasis on the support center, the largest operations group by headcount and impact. Operating as a senior individual contributor, the role earns authority through expertise and trust rather than positional reporting lines, driving alignment and adoption across teams without direct authority.Key responsibilities include converting market developments into practical operational guidance; maintaining a current, accurate view of the AI tools deployed across Operations and reporting on the efficiencies, savings, and capabilities they unlock, benchmarked against comparable organizations; and owning a defined, recurring mechanism that carries operator feedback into Product and AI leadership to inform the roadmap. The role partners closely with the forecasting and intelligence function, Product, and operations leadership to ensure market and technology signals reach the front line translated, timed, and actionable, and establishes recognized internal expertise on operations intelligence and the applied use of AI in an operations setting.What You'll Do:Act as the primary translator of market intelligence for CMM operations, converting market trends, payer and formulary movement, and shifts in prior-authorization volume into clear operational implications the front line can act onPartner with the forecasting and intelligence function to determine which market developments materially change how operations run, and articulate the practical consequence rather than the headlineProduce and sustain a cadence of briefings, updates, and reference material tailored to operational audiences and timed to the decisions they support, with primary focus on the support centerMaintain a current, accurate view of the AI tools deployed across CMM operations – their purpose, usage patterns, and the teams relying on themReport on the adoption, efficiencies, cost savings, and capability unlocks these tools drive within CMM, and provide an external benchmarking lens on how CMM's applied-AI maturity compares to peer organizationsOwn a defined, recurring feedback mechanism between operational users and CMM Product and AI leadership, surfacing user experience, friction points, unmet needs, and emerging opportunities into the AI roadmapIdentify adoption gaps and effective practices, then move that knowledge across operations groups to accelerate value realization and avoid siloed winsDrive alignment, adoption, and behavior change across teams through influence and credibility rather than positional authorityEstablish recognized internal expertise on operations intelligence and the applied use of AI in operations, with the potential to extend that thought leadership beyond CMMBasic Requirements:4-year degree in a related field (business, economics, analytics, health policy, or similar) or equivalent experienceTypically requires 7+ years of experience in operations, analytics, market intelligence, or strategy, preferably within healthcare, pharmacy access, or the payer/PBM landscapeDemonstrated experience translating complex market or technical information into actionable guidance for operational audiencesExperience communicating with both senior leadership and front-line operational teamsFamiliarity with prior authorization, medication access, or specialty pharmacy operations strongly preferredProven ability to lead and influence cross-functional stakeholders without formal authorityExperience building recurring reporting, briefings, or intelligence products for internal stakeholdersData literacy, integrity & complianceWorking fluency with AI/LLM tools and an understanding of their operational application and limitsBusiness intelligence and reporting tools (e.g., Power BI, Tableau, Smartsheet)CMM technical platforms (provider portals, ePA workflows, etc.)Preferred Experience / Skills:Ability to effectively handle multiple priorities within a changing environmentExcellent organizational skillsStrong analytical judgment and the ability to distinguish signal from noise in market and operational dataExcellent interpersonal skillsExcellent written and oral communication skills, with a talent for distilling complexity into clarityProblem solving and decision-making skillsChange management and stakeholder engagement experience, a plusExperience with AI adoption and applied AI / automation in an operations environmentMarket intelligence or competitive intelligenceWe are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.Our Base Pay Range for this position$97,100 - $161,900McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.McKesson job postings are posted on our career site: careers.mckesson.com.McKesson is an Equal Opportunity EmployerMcKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [email protected] or (Canada) [email protected] us at McKesson!